Goodman Air Conditioning And Heating Systems
United States - 77040
Bought Goodman never again 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it's all warranted through Goodman for
10 years but now Goodman says they will not warranty the units for 10 years only 5 because a form was not filed within 90 days from install this is bull it's because they are in a class action law suite about having lot and lots of defective coils and so there trying to get out of covering there 10 year warranty on a technicality and because they know there stuff will only last for 5 year and now turning the blame on homeowners for there installing company negligence in not filing there paperwork timely by saying Oh that's the homeowners responsibility to file the warranty paperwork and if the don't we will penalize them for our defective products
Let's face it paperwork or not it should not effect the warranty if there stuff was built rite from the beginning and they felt a 10 year warranty was proper then filing a form should not matter it does not change the MFG date or the install date or the way they make there products
They have not heard the last from me this is just a start
Buy Trane not Goodman and save your self lots of headaches dealing with Goodman's customers service is a joke just a headache
I'm not asking for labor charges or the 10 lbs of Freon that was lost do to there defective coils just to stand behind there 10 year policy and provide the parts to replace there known bad inferior parts for the10 year period they promised
If your looking for Hvac work do your home work ck out the net for all the people having issues with Goodman then buy something else more reliable like American Standard or Trane I wish I did.
If your interested in resolving this please have some one from upper management contact me ASAP as your customer service people are worthless
Our HVAC tech suggest we buy a Goodman furnace when we built our house in 2014. We moved in the new home after construction in 2015. Within a year we started having problems with the Furnace.
First we had issues with the Circuit Board which was replaced, then we have the heat exchanger problem which was replaced and now the Blower does not work. It seems the unit I got is made from left over or damaged parts.
I've called the houston office and the Toronto office and they expect me to keep paying for labour when ever one of the parts fail. you would expect a good quality product that would last atleast 4-5 years without any issues. I would understand it it were some small parts failing but its the major parts.
I've asked them to replace the unit and they will not do that.
I own 2 homes, both have Goodman heat pumps and air handlers installed in 2007. I am have the exact same...
Gilmore Heating n Air in Placerville Ca.(Goodman was the manufacturer) were told at the time it was the "top...
This heat pump was installed when my new house was built in
May 2010. In January 2011 it required
piston replacement when it stopped heating the home. Then in June 2012 it required a replacement
of the indoor evaporator coil when it stopped producing A/C. Then in June 2014 it required replacement of
the outdoor evaporator coil when it stopped producing A/C. So in the first 4 years, it has required 3
major repairs. Sure, Goodman provides a
5-year warranty on all parts. But my
most recent repair still cost over $1, 000 for the labor and refrigerant. (The refrigerant is NOT included in the
warranty, and that alone cost more than $600 this time.) I complained to Goodman, who told me I should
have paid for the additional labor warranty as well. I suppose if you insist on buying a Goodman
heat pump, then I would recommend the full labor warranty. But any person with half a brain should
simply choose a heat pump from a company that is NOT widely recognized as the
worst in the business (seriously, check any 3rd party review site). I will never be a Goodman customer again.
I bought satellite direct on my computer from goodmanmfg.com and they said I would not have to pay any more money for the things they advertised including films. When I tried to get some films on their product I was asked to buy one or two years subscription. I only had this for my wife for films. The advertisement is misleading. I did not subscribe for the films. Can I get my money back?
This A/C U.S.A company is producing total crap
and ripping off the consumer, and unable to
stand behind their american A/C cheap product
please help and voice your c/o to [protected]
if there is a lemon law for an a/c yes, I would like
to know coz GOODMAN says, they only deal w/ a/c service
tech and not us consumers, if this is the case,
then they shouldn't be
selling there products in the U.S.A, correct?
this is why one should purchase an LG product
if made right; one you can stand behind GOODMAN!
We purchased a new home in September of 2006. Contractor who built the home had a Goodman Heat Pump 13 seer...
This company should be investigate for their products. More and more contractors are installing this product because of its lack of quality and ensuing additional charges they are able to charge. My units units are less than 5 years old. Have lost 2 compressors, several boards, and leaking coil. I tried to contact the contractor (Prentis Alsup) he wouldn't extend the warranty and said they were not going to sell the product anymore. Tried through Goodman, followed their requested process and never heard a word back. Called them again and was told to get lost. If someone knows about a class action suit, I would like to know about it. LEMON LAW?