Goodman Manufacturing
Reviews and Complaints

I bought a new Goodman Air system in 2021. In 2022 I had to spend $1200 on repairs to the unit. This year in May 2023 it quit working. I had Brooks Heat and Air do an estimate on repair cost. They charged me $320 since the freon had leaked out to fill it and find the leaks. Both coils were leaking so they ordered the parts which were under warranty. It took 5 weeks before they arrived. I had to spend $2300 for the installation which the warranty didn''t cover. After the install the unit still didn't work. The compressor wouldn't work. Ordered the compressor which was going to cost me an additional $800 in labor to fix. Meanwhile I had to buy 3 window units to cool my home which cost me almost $1000. After waiting for almost three weeks for the compressor my contractor was told it was another 6 weeks out. It was also going to cost me another $400 in labor because they wanted me to go with a different compressor. So as of today if I go that route I would be into the unit $5500 for a $4000 dollar unit. This unit shoud have been totally replaced but they told my contractor they wouldn't do that. Help me out of with this ripoff situation. Also had to pay shipping for warranty parts.

Purchased a Goodman heat pump system 5/26/2023, had the system installed and running on 6/15/2023. The outside unit locked up after running for 9 days, not running full time but off and on. Contacted Goodman on the warranty, they will send a new compressor, no filter which needs to be changed because of compressor failure, other parts that are bad capacitor, 410 a freon,pkus the cost of having all this done. It's been over 2 weeks, still waiting on parts, it was 90 degrees in the home Friday, disabled and no place to go, they don't care!

I recently bought two Goodman heaters and I have to say that I am not impressed with the quality of their products. One of the heaters I installed in my house ended up flooding my upstairs shortly after I had new carpets installed. I was shocked to find out that the unit was only two years old and a gasket in the unit that collects condensation had gone bad.

When I called Goodman to report the issue, I was informed that since I had an independent handyman install the unit, it voided all warranties. I was taken aback by this response as I believed that installing the unit to the ducting had nothing to do with the internal components. However, the customer service representative I spoke to was adamant that it didn't matter and that I was out of luck.

To make matters worse, I was also informed that the warranty only covers parts and that I should have purchased a separate warranty for labor. I found this to be incredibly frustrating as it seemed like Goodman was just trying to find a way not to stand behind their product.

Overall, I am disappointed with my experience with Goodman Manufacturing. I expected better quality and customer service from a company that specializes in heating and cooling products. I would not recommend their products to anyone and will be looking for a different brand for my future heating and cooling needs.

I purchased an AC/HVAC unit from Goodman Manufacturing in December of 2014 with the promise of a 10-year warranty. However, I was disappointed to learn that the warranty only covers parts and not labor. This was not made clear to me at the time of purchase.

Last year in May of 2019, the compressor in my unit went out. Goodman Manufacturing provided me with a replacement part, but unfortunately, it went out barely a year later. Now, I am facing the prospect of having to pay for labor again on a faulty replacement part. To make matters worse, they are claiming that they never received my warranty information and that it is not valid.

I reached out to their customer service department for assistance, but I was met with rudeness and they even hung up on me. As if that wasn't bad enough, I am currently recovering from spinal surgery and am having to endure sweltering 95-degree temperatures with no resolution in sight.

I strongly advise anyone considering purchasing a Goodman product to run as far as they can in the opposite direction. After doing some research, I have discovered that this is a common issue with this company. It is disappointing to see a company that claims to stand behind their products treat their customers in such a manner.

I had a unit from Goodman Manufacturing when I first bought my place, but it was dead within a year of purchase. This happened within 8 years of installation. I decided to get a new unit from Goodman, but unfortunately, it failed within the first year. Living in Southern California, where the temperature can reach 100 degrees, I was left with no AC. To make matters worse, there were no parts available in a major metropolitan area.

When I spoke to the general manager at Goodman, I was given a copout answer. They said that they couldn't keep parts there because it wasn't good business. In other words, they hold their parts in Texas and dole them out as needed to all of the hotter locations in the US. They don't ramp up production on the parts to make sure every region has them.

It's frustrating to have a product fail so quickly, especially when you live in an area where you rely on it heavily. I wish Goodman Manufacturing would take responsibility for their products and make sure that they are available to everyone who needs them. It's not fair to leave customers without AC in the middle of a heatwave.

We have been using a 5 ton unit from Goodman Manufacturing for less than 5 years now. Unfortunately, we have had some issues with the compressor core failing twice. The first time it failed was when the unit was only 2 years old. We were able to get a replacement core from Goodman, but unfortunately, that replacement core failed after only 2 more years of use. We have been waiting for a replacement part for 5 weeks now, and we still haven't received it. We live in southwest Florida, so not having air conditioning during the summer months is unbearable.

Our service company has been waiting for 3 replacement cores from Goodman, but they have yet to receive them. It's frustrating because we paid good money for this equipment, and it seems like it's failing every 2 years. We thought we were covered by the warranty, but it's been a nightmare trying to get a replacement part. When we talk to Goodman, they tell us how to trace the part order, but they can't seem to make the parts available.

We are extremely disappointed with Goodman Manufacturing. Their equipment is junk, and we would advise anyone to avoid them at all costs. It's not worth the hassle and frustration of dealing with their faulty equipment and lack of customer service. We hope that they can improve their products and services in the future, but for now, we will be looking for a different company to provide us with reliable air conditioning.

I gotta tell you, I had a pretty bad experience with Goodman Manufacturing. Their AC condenser coil only lasted me 5 years, and their so-called "warranty" was completely useless. I mean, come on, if they had just replaced the whole condenser, it would have been okay. But no, they only wanted to warranty and replace the coil itself. What they don't tell you is that replacing a coil is a lot more expensive than just buying a new condenser and having it installed. That's a pretty sneaky way to trick consumers with a false warranty.

So, I called Goodman directly to complain about it, and let me tell you, the customer service rep I spoke to was the rudest person I've talked to in a long time. I mean, I get it, they probably deal with a lot of complaints, but still, there's no excuse for being so rude to a customer.

Overall, I would say that if you're thinking about buying an HVAC unit, you should probably look elsewhere. Goodman definitely isn't good, man.

I bought a Goodman MSS9 furnace from an authorized dealer in 2017. The dealer told me that the unit was of high quality and came with a 10-year warranty. However, in the last 4 months, the furnace has been struggling to keep the house warm. Despite having 5 different companies look at it, including the authorized dealer, no one has been able to fix it. Each time I call for service, it costs me a lot of money. Last night, the furnace tried to start for 15 hours straight while the temperature in the house dropped to 50 degrees. It's still winter here in northern Wisconsin, and I have a stroke victim in the house who needs to be kept warm.

The customer service line is a joke. They don't seem to care about my situation, and the warranty is useless. The service I've received has been terrible. I'm extremely disappointed with the unit, and I feel like I've wasted my money. The furnace is garbage, and I wouldn't recommend it to anyone.

The Goodman heat pump unit has been mostly reliable for me, but it did have some issues with bad parts that caused delays during installation. After a few years of use, it stopped working due to a loss of freon. Upon opening the main unit, I discovered that two pipes were touching each other at right angles, causing vibrations that wore a hole into one of them. While it was an easy fix to braze a patch onto the pipe, it cost me around $300 and caused a few uncomfortably hot days. This issue was clearly due to poor workmanship, as there was plenty of space for the pipes and no reason for them to be so close together.

I spoke with a local reseller who admitted that they had encountered a dozen or more units with the same issue. In fact, I found the same pictures I had taken posted on another review site. It's clear that Goodman Manufacturing has poor quality control, and I will not be purchasing any of their products in the future.

Despite these issues, I have to say that the Goodman heat pump unit has generally been reliable. It's just a shame that poor workmanship caused such a significant problem. If you're considering purchasing a Goodman product, I would advise you to proceed with caution and do your research before making a decision.

I had our furnace installed way back in 2004, and since then, we've had to replace the heat exchanger thrice. I'm really wondering how you could let a unit like this hit the market, where people's lives are at stake. If it wasn't for an air conditioning technician who came to check out our system for a possible installation of air, we would have never known. He shut the system down immediately due to the fear of carbon dioxide poisoning. I'm disabled and have limited income, and now I have to spend $600.00 to repair the unit, which puts me in a financial setback. After saving up for so long to get air conditioning, I now have to fix a piece of junk or try to get the rest of the money to buy a new furnace. It seems like my dream of having air conditioning will never come true.

Why don't you folks call back your GMNT/100-4 units before it kills someone? It's really scary to think that people's lives are at risk because of a faulty product. I hope you take this seriously and do something about it before it's too late.

I was pretty satisfied with my A/C purchase from Goodman Manufacturing, but that all changed when my unit broke down and I had to use the warranty. They claim to have the best warranty in the business, but the truth is that they only cover the part. Even though the part broke down less than halfway through the warranty period, it was pretty much open-ended for the contractor to charge me whatever they wanted to make the necessary repairs.

To be honest, my home warranty is better than this. I was really disappointed with the warranty misrepresentation. It seems like people aren't unhappy with the service they provide, but they're sickened by the warranty misrepresentation. I wouldn't recommend anyone to purchase from Goodman or Lennox. Their warranties are just a puff of smoke.

It's really frustrating when you think you're getting a great warranty, only to find out that it's not what it seems. I wish Goodman Manufacturing would be more upfront about their warranty coverage. It would save a lot of people a lot of headaches.

I recently had a Goodman system installed in September of 2021 to replace my old Luxaire system that was 12 years old and had a 15 seer rating. I was excited to have a new, efficient 2-stage system installed, but unfortunately, my experience with Goodman has been highly inefficient. Despite having the same average temperatures as my old system, my new Goodman system used over 900 kwH more in the past month alone.

I tried contacting Goodman directly for help because my HVAC contractor is so busy and not specifically a Goodman dealer, but all I received were form letter responses. It's frustrating to have a contact page that doesn't provide any useful information. I was hoping to get a distributor name or someone who truly knows how to set up this system, but I was left with no options.

To be honest, I never thought I would say this, but I miss my old Luxaire system. I am so not impressed with Goodman, especially considering that it wasn't even cheap. I read all the reviews on their website, but now I realize what a joke that was. I wish I had done more research before making this purchase.

Purchased two heat pumps three years ago. One unit failed in a few short months. It had to be replaced. The second unit fail recently. They replaced a compressor at a cost to me of $1200 labor. Unit still malfunctioning, now a quote of another $1200 or more to replace more parts. I asked the very rude Goodman/Daikin tech. if it would work correctly after this was all done. He reply was it should. That's $2400 dollars just from me and untold parts from Goodman/Daikin. I paid $3000 for this unit installed. Poor customer service. Don't stand behind their product.

Bought a complete 3and 1/2 ton ac unit had it installed Feburary 25 it worked for 2 days ,had ac tech look at it .big hole in coil ,called warranty dept ,first surprise

I had to pay for the replacement coil 814.00 no choice put to buy it .now for the

next thing not available untill March 21 ,21 come and gone still no coil. I have a wife and 3 kids in Florida with no ac . Called my supplier (Chadwell) who I have using for 10 years and bought 30 or more units over that time period,he is checking on a price on a 3.5 ton unit ,my question is if he can get a unit ,why

cant the warranty dept. And Iam responsible for install payment.

Chris Taggart

[protected]

[protected]@yahoo.com

Dispute no. 2015155 and 2025920 Original date 12/19/2021

I purchased a 3 ton a/c unit in November 2020. In April 2022 the compressor unit broke down and actually exploded the freon and had to be replaced, in November of 2022 the coil unit in the air handler failed and began leaking and no heat was being generated and had to be replaced and the the fan motor failed in December and needs to be replaced and I am still waiting for the part which they said would take 3-4 weeks to arrive. I had to pay for labor each time a unit is replaced. $1,500 for compressor, $1040 for the coil unit and another $450 for the fan motor. So in less tha 2 years I will have replaced my entire system due to faulty equipment. Also due to waiting for parts I have not been able to use my system fully for 2 months. This would definitely fall under the lemon law if it applied to a/c units. I purchased your unit with full faith in your products. This is unacceptable and most distressing to have to pay to pretty much replace my entire unit. Under these extreme circumstances I request reimbursement of the labor costs I have had to pay due to defective equipment sold to me. I spoke with over two weeks ago to express my dissatisfaction and requested to speak with her manager. She stated a person named Luke would call but it is nearly three weeks and no one has contacted me. I realize I did not have an extended warranty for labor but having to replace an entire system in two years is beyond what would be considered normal wear. I am hopeful Goodman after reviewing my claim will approve my request and help with my costs incurred.

Sincerely,

Richard T. Gargasz

[protected]

December 21 purchased heat pack system. Piece of garbage and Air Pro Masters that installed it is the worst. Complaints to them and the contractors board get silence. It is NOT quiet! Loudest I have ever heard, does not heat or cool to the floor. Need to turn up TV volume up to 10 points when it goes on and conversation, likewise is voices raised.So disturbing that for months my cats looked up to see what was making all the disturbing noise. Had a 10 year old Rheem before. Should have replaced with like. The average daily temp here is between 95 and 100 degrees. Runs a lot to keep livable temps in the portion of the house.

I had a Goodman air conditioner installed. The company that installed it went out of business because the owner died of Covid. The unit has had issues just a few weeks after install. Goodman gave me the name of a company. I called and they were a huge rip off.

I turned my unit on this weekend after winter and all I get is warm air. I called Goodman. They said once the technician comes out the warranty will cover all parts because it is in warranty. He continued to state that if it is a compressor, they would replace the entire unit. This prompted me to ask who covers the cost to install the replaced unit since the original company closed due to the owner dying of Covid? Goodman representative said I would! So I have to pay for installation twice because their original unit is defective? I don’t think so! I’ll sue first! Do NOT BUY ANYTHING GOODMAN

Purchased new Amana 2 ton, 16 seer coil, condenser, air handler and thermostat in January 2015. The control board in the air handler has failed 4 times so far and every failure was due to condensation in the unit which fouled up the control board. Every time I have asked Goodman if there were a way to coat the control board in a special silicone spray to protect it during the humid part of the year. The answer is always no. They replace the control board under warranty, but I have to pay labor for every failure and replacement. They do not appear to have any concern about the impact this has on a disabled person on a very limited income. I want a more permanent solution covered under warranty.

I am a new homeowner who had a nice HVAC guy install a brand-new Goodman system in my home (I chose Goodman). The red plastic logo on the outside unit broke off within two months so I simply contacted Goodman to ask for a replacement (it serves their needs well to have free advertising like that) and they flat-out refused after initially telling me it was being sent. What a horrible company. I shudder to think what will happen if/when the unit itself goes out. Already regretting this purchase. Should have gone with another more reputable manufacturer. BTW, this sign is being removed entirely. Nobody needs to know I have a Goodman which is a piece of garbage based on how their corporate headquarters treated me for simply asking for a replacement logo/sign.

Bought Goodman never again 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it's all warranted through Goodman for
10 years but now Goodman says they will not warranty the units for 10 years only 5 because a form was not filed within 90 days from install this is bull it's because they are in a class action law suite about having lot and lots of defective coils and so there trying to get out of covering there 10 year warranty on a technicality and because they know there stuff will only last for 5 year and now turning the blame on homeowners for there installing company negligence in not filing there paperwork timely by saying Oh that's the homeowners responsibility to file the warranty paperwork and if the don't we will penalize them for our defective products
Let's face it paperwork or not it should not effect the warranty if there stuff was built rite from the beginning and they felt a 10 year warranty was proper then filing a form should not matter it does not change the MFG date or the install date or the way they make there products
They have not heard the last from me this is just a start
Buy Trane not Goodman and save your self lots of headaches dealing with Goodman's customers service is a joke just a headache
I'm not asking for labor charges or the 10 lbs of Freon that was lost do to there defective coils just to stand behind there 10 year policy and provide the parts to replace there known bad inferior parts for the10 year period they promised
If your looking for Hvac work do your home work ck out the net for all the people having issues with Goodman then buy something else more reliable like American Standard or Trane I wish I did.

Megan
If your interested in resolving this please have some one from upper management contact me ASAP as your customer service people are worthless