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1.1 170 Reviews

Gillette Complaints Summary

5 Resolved
164 Unresolved
Our verdict: If considering services from Gillette with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Gillette reviews & complaints 170

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G
3:59 pm EDT

Gillette Sensor refill shaving cartridges

I open a new box of blades and the first one out f the box felt like a used blade. It wasn't as sharp as your blades usually are. I could tell right away. Rarely have I had a complaint in the past and if I did it was the end of the refills, like the last blade. But this was different it just wasn't sharp, even one of your blades that was getting to the end of its life was better than this shave.
I was talking to a company rep of yours and she took my info and put me on hold, then somehow I was disconnected from the call. She mentioned a coupon, but that was the end of our conversation. All I managed to give her was my name address & phone.
Greg Schmidt
12809 Merial Springs Dr.
Panama City, FL. 32409
[protected]
MY Email: [protected]@cs.com

Desired outcome: Fix the problem. The blades are expensive enough without paying for a bad one.

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V
3:06 pm EST

Gillette Fusion battery powered

The vibrator on the razor has stopped working a few months after I purchased it.

Desired outcome: Replacement

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R
3:57 pm EDT

Gillette Add on tv with woman shaving and showing pubic hairs !

We were sitting in a restaurant with a huge screen TV and we had our grandsons with us. Age almost 4 and almost 2. They had been looking up at the TV screens just to see what was on there while we were waiting for our food. All of a sudden my husband had the most shocked look on his face and said you can't believe what they just put on there for the Gillette shaving add. You just lost us as customers. Nobody wants to see a woman's pubic hairs in her crotch for a shaving commercial. It made us all sick. How disgusting !

Desired outcome: REMOVE THIS ADD AND HAVE SOME DECENCY AND RESPECT FOR OTHERS AND ESPECIALLY CHILDREN !

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U
9:05 am EDT

Gillette Razors

I would like to express my deep dissatisfaction and disappointment with your products.
I had a handle bought with a set of blades. When I used up all blades I bought another set but they didn't fit the handle so I bought another handle but it don't fit blades. I went and bought another set of razors but they didn't fin neither handle. After spending small fortune on your razors ( and they are quite expensive) I am still not able to shave. I am very frustrated with your shaving devises. I think it is very deceitful on you part making unmatching parts to force customers into buying unnecessary more of your products especially in these already economically hard times.

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5:55 pm EDT
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Gillette Advertising of new venus on tv

My husband and I were watching TV today. An advertisement for the new Gillette Venus Pubic Hair and Skin razor was advertised. In the "Pissed Terms and Conditions" it says under the complaint guidelines that "harassment, defamatory materials, profanity, and other objectionable content" was prohibited as is "inappropriate, offensive, or lewd photos and videos." The advertisement of the Venus Pubic Hair and Skin razor was just that which you so state We found the ad to be defamatory to women and objectionable to parents, grandparents, and children. We are asking for you to remove this advertisement immediately!

Desired outcome: Removal of ad re: New Venus Pubic Hair and Skin ad

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R
2:37 am EDT

Gillette Mach 3 blades xl

Yesterday April 13 I bought an XL pack of Mach 3 blades from a local Morrison's supermarket.
The razors came in a plastic box which try as I might defeated me in trying to open it.

Today I will try and return the razor box to the supermarket and ask for their help.

I understand that these high value items need to be protected but as an old man I really struggled to figure out a way into the box without resorting to violence !

This as you can imagine is very inconvenient as I am trying to limit the time I spend out and about due to the pandemic.

I felt it was worth bringing to your attention my frustration as I have been a !oyal Gillette customer for many years.
Thank you
Dennis Reynard

[protected]@hotmail.co.uk

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B
10:08 am EST

Gillette venus razor for pubic hair

The commercial for the Venus Razor for women's private area is very offensive, even my husband was taken abake by this commercial. It's so shoking, liking someone put pornography on our television! As a show of disgust - I would not buy your product. You can advertise that you have a razor for a women's personal needs without enticing perverts & bringing porno into our homes.
Thank you for your consideration in this matter.

Desired outcome: take commercial off the air

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R
9:57 am EST

Gillette Gillette Treo Incident

I bought a 8 razor box of Gillette Treo at Walmart, Olathe Kansas. While shaving my head using a Gillette Treo the shaver cut my head, I have sustained a gash/ cut on my head in a very noticeable spot and am requesting that the company handle this matter prior to me releasing any reviews or Better Business comments regarding my incident. Thank you.

Desired outcome: Rectify Injury due to product craftsmanship....

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3:13 pm EST
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Gillette Trac ii razor blades

I wanted to participte in the p&g nfl - spend $50, get $15 rebate. I purchased 4 - trcii 10 - packs from walgreens on december 3. I went online to get the required information, however, instead of mail-in or fax options, they wanted the receipts uploaded, which i cannot do. So i called p&g corporate @1-513-983-1100. I got a very nice woman, that could not help me. Instead she gave me a transfer to gillette, with their phone number being, 1-800-445-5388. I get another girl on the phone, i told her what happened, then she said, she could barely hear me and that there was loud music in the background. I said there is no music playing...The after 5 minutes, click, she hung up. This neat trick is always used when you have untrained customer service reps, that do not know how to handle a certain problem and cannot be bothered. I will not call them up anymore for $15.00 lousy dollars, but fo a huge company like p&g to have mediocre workers, is beyond me.

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R
3:29 pm EDT

Gillette Skinguard razors and refills

Bought my husband a Gillette SkinGuard razor and a package of refills. He liked the razors but when he opened the package of refills we couldn't get them to go into the razors. Looking over the razor you flip it over and on the razor it says Mach 3 not Skinguard. Then you look at the refills the plastic holder that the razors are in says Gillette Fusions in a Skinguard package. I bought them both at the same time.

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C
3:03 pm EDT

Gillette Mach 3 razor blades

Would it be possible to make your Mach 3 replacement blades to be put in an easy opening pack. The reason for this is; you don't know your blade needs changing until you have started shaving, and your sealed packs are very difficult to get into once your shave is under way and you have wet hands.

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4:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gillette Foamy menthol can is faulty or the product

This can is faulty or the product... when you press the top of can it spits out a bit of runny shaving creme. Numbers on can 0 47400 30331 7 and 90727056. Numer on bottom of can 62218323A1. If you have any idea what could be wrong, please advise. We always use Gillette products but are very disappointed in this one.

Thank you
Muriel Little
111429 Grey Rd. 14
Conn, Ontario N0G 1N0

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T
4:46 pm EST
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Gillette new gillette skinguard razor

I recently bought the new skinguard gillette razors to try and was very dissatisfied with it. I use gillette for my razors and most of the time they do a pretty good job giving me a clean shave. The skinguard razors did not touch the growth of hair that I was shaving, left me with a feeling of if I did not shave and I had to go back to my other razor to achieve the results I wanted. I spent almost 30 dollars between the new razor and additional blades and just feel that it was a waste as they do not work. I use gillette shaving cream and have had no issues as I say with other gillette razors. Im just wondering if I could get some sort of refund or coupon for a different gillette razor as I do not want to use any other brand. If you cannot I understand and thank you for your time. My email if you need anything else is [protected]@gmail.com. These were purchased at the walmart in cicero ny, however I did throw my reciept away by accident and was unable to find. Again thank you for your time.

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3:03 pm EST
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Gillette unethical behavior, please forward to ceo

To whom it may concern:

Because you advertise on the state owned dishonest Fox News, who recently called the activist teen who has given her childhood in hopes of having an adulthood, a "mentally ill Swedish child", I will no longer be patronizing your store/products.

A sincere public apology could reverse this

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F
4:19 pm EST
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Gillette gillette fusion proglide 5

I need to know what is wrong with your razor blades! I have gone out and bought 2 sets of these blades, paid a fortune for them and still can only get 2 shavings out of them! I have used your blades for years and the 5 blade design was the smoothest shave ever! I shave every other day and I am gong through the double pack to quick! What is wrong with your blades?

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10:17 am EST
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Gillette fusion 5 shave gel

Hello, this is the second time I have encountered this issue with the 200ml fusion 5 shave gel. The can is only half empty and no longer discharges any gel (or very little) when the trigger is pushed down fully. Barcode reads 7702018465132. Number on the bottom of the can is 9037789610. Expiry date 02/22. see attached files. I don't have the receipt anymore as it was purchased months ago, most likely from Tesco Extra in Lichfield, UK.

Regards
Duncan
+44 (0)[protected]

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A
12:33 pm EDT

Gillette manufacturers coupon expired

Hi Customer Service,
My coupon expired on 09/30/2019 for one Gillette Shave Cream (# [protected]). Will you kindly forward an up to date coupon. Thank you for your cooperation.
I enjoy Gillette products and they work well on my face, the shaving cream lathers up well and the razor dances across my face leaving me with a very clean shave.
Arnold Lefkowitz
3908 Parkside Lane
Hollywood, FL. 33021
[protected]

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G
1:34 pm EDT

Gillette fusion5 razors

How does one open this plastic container, enclosing the razors? I have You Tubed with NO luck! Aside from running over the package, we can NOT get it open! It seems ridiculous to have to use a Dremel tool to open it, like one person used to open it! You Tube showed some gentleman smashing it with a hammer, using a pry device, screwdrivers, and a sharp knife! Someone else suggested using magnets, which seems ridiculous to have to go this extreme to open a box of razors!? And, magnets did not work for us either! PLEASE inform us of any easy opening method, so we can use these razors!

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I
8:15 am EDT

Gillette gillette fusion 5 chill

I have used Gillette Power Fusion razors for years. I have been using the Gillette Fusion 5 Proshield Chill for months now. What has happened on several occasions is the top blue shield strip coming off the razor even after only after 2 or 3 shaves. Which then makes me nervous using the trimmer of which the blue strip protected the blade! This is both uncomfortable and dangerous!

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K
7:05 pm EDT

Gillette venus razor sensitive

I came across this product and wanted to try it because I'm a fan of the regular venus. I'm extremely disappointed to find after one use its covered in rust and has not been treated any different than any other razor I use that does not rust.
I'm really dissatisfied with this product and feel it's not worth the money at all. I could have got the same result with an inexpensive razor.

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