CB Retail and Online Shopping GiftCardLab Complaints #2-21

GiftCardLab review: Awful experience ( 1 comment)

Marta S of US

Nov 17, 2013 12:46 pm UTC

I had awful experience with giftcardlab.com website. I ordered several gift cards from this seller, and I paid with my visa card. The seller asked me to send the copy of my passport, driver license and other personal information. After I sent all required info, they stopped to communicate with me. I called them several times in order to receive any information about my purchase. They have the worst customer services, and their customer support team can't solve your problems. If you had the same experience with this seller, please leave comments.

Keywords:

awful experience called comments communicate copy customer services customer support team driver license experience gift cards ordered paid passport personal information problems purchase seller visa card website

1 comments

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Carrie - Director of Operations

Irving, US

1 comments

Carrie - Director of Operations of Irving, US

Nov 18, 2013 8:17 am UTC

Verified customer

Hello Marta,

I have searched our admin tools and I am unable to locate an account for you. Please contact our Manager of Client Support, Leslie at [protected] so that she can look up your account and further investigate. The only time we request personal identifying information is for Patriot Act Compliance or for a Risk Audit.

Sincerely,
Carrie - Director of Operations

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GiftCardLab Contacts

GiftCardLab phone numbers

+1 (844) 363-8928

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+1 (888) 799-0028

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GiftCardLab emails

support@giftcardlab.com

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Confidence score: 100%

Support

GiftCardLab address

16650 Westgrove Dr., Ste 500, Addison, Texas, 75001, United States

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May 28, 2026