Gex International reviews and complaints

I purchased a 1600cc VW engine in June of 2023 and it came with a faulty flywheel, had oil leaks and started to knock on the #3 cylinder. Drained oil prior to shipping engine back to them for evaluation and oil had metal filings.

Prior to shipping engine back, I had them ship me a replacement flywheel and installing the replacement required removing the engine at my time and cost. At this time, I complained of the oil leaks at the sump plate and oil pump cover and they told me they now use metal washers instead of the VW copper washers and sealing nuts.

They had the engine over a month after I sent it back to GEX, so I called to check the status. They told me the knock was from a cracked rocker arm spacer block and was normal for metal filings to be in the oil. I didn't want this engine back due to lack of confidence and wanted to get reimbursed. It took them 2 weeks of me calling only to be told that all sales are final.

I left my lorry in the company GEX International several months ago. I was shocked that within these months they didn’t finish the job. The rep started to explain me something, but it was real ###. I tried to get money back or lorry, but these jerks started to threaten me and promised that I wouldn’t get my car back. WTF? I have no idea what to do now, so please maybe someone can help me.

This company sold me a rebuilt motor that failed in less than 6 thousnd miles. I'm a retired ASE Master Auto Technician. I tore the motor down and was horrified by the lack of workmanship. It is garbage. The conpany representative told me I destroyed the motor and woill not refund my money. Upon too late investigation on VW community web sites I discovered this company has a reputation for terrible workmanship. In one horror story the victim stated that he installed three rebuilt motors from this company and finally gave up. I want my money back not more garbage.