I had purchased a 1 year geek squad protection plan on my young child's laptop. When the membership renewal time rolled around I decided not to renew. I already had webroot protection for 3 computers and each time I tried to activate my version of webroot it would revert back to a copy they installed with a password only they knew. After I ignored several warnings to renew I got a virus. It accessed the built in webcamera took a picture of my daughter then it said "you were caught viewing child pornography" It had a fake interpole or FBI background and numerous pictures of actual porn. My 9 year old daughter suffered because they were mad I didn't pay for a service I never used in the first place. I had to delete her user account and make a new one. I have tried many times to install my webroot that I control only to have it revert back to a copy I do not have the password for. DO NOT GET GEEK SQUAD "protection" they are able to control your pc remotely and will play with your pc because you gave them access!