CB Transportation and Vehicles Gautrain

Gautrain review: Refund

Orateng Moloi of US

Jan 11, 2026 12:57 am EST

Verified customer

Featured review

I would like to formally lodge a refund claim for a Pay-As-You-Go reload transaction that expired before I was able to tap into the Gautrain system.

Transaction details are as follows:

Card number: [protected]

Order number: [protected]

Transaction date and time: 13 December 2025 at 21:05

Amount: R170.00

Expiry date and time: 20 December 2025 at 21:05

I have attached the notification email confirming that the transaction has expired. Kindly advise on the next steps required to process the refund and the expected turnaround time.

Please let me know if any additional documentation or information is required from my side.

Thank you for your assistance. I look forward to your confirmation.

Kind regards,

Orateng MoloI

Claimed loss: Loss of R170 due to not tapping in on time

Desired outcome: I would love a refund,without having to go directly to the train station

Confidential Information Hidden: This section contains confidential information visible to verified Gautrain representatives only. If you are affiliated with Gautrain, please claim your business to access these details.

View 0 more photos

0 comments

Add a comment

Gautrain - Treated like criminal 3

Gautrain - Disgusted by Anne Adonis & Seipati Digabane

Gautrain - Refusal to refund money still on Gautrain card even though card face value expiry date still valid

Gautrain - ridiculous customer treatment

Gautrain - bus deliberately driving into my wife's car

Gautrain - Poor bus service at Marlboro station

Gautrain - Gautrain overcharge

Gautrain - Late arrival due to bus driver waiting for ‘his’ people to knockoff

Gautrain - no aircon in summer heat

Gautrain - shuttle service gautrain marlboro station

View all Gautrain reviews and complaints

Gautrain Contacts

Gautrain phone numbers

800 4288 7246

Click up if you have successfully reached Gautrain by calling 800 4288 7246 phone number 5 5 users reported that they have successfully reached Gautrain by calling 800 4288 7246 phone number Click down if you have unsuccessfully reached Gautrain by calling 800 4288 7246 phone number 3 3 users reported that they have UNsuccessfully reached Gautrain by calling 800 4288 7246 phone number

38%
Confidence score

Customer Service

800 811 811

Click up if you have successfully reached Gautrain by calling 800 811 811 phone number 2 2 users reported that they have successfully reached Gautrain by calling 800 811 811 phone number Click down if you have unsuccessfully reached Gautrain by calling 800 811 811 phone number 1 1 users reported that they have UNsuccessfully reached Gautrain by calling 800 811 811 phone number

33%
Confidence score

Crime Line

+27 112 530 254

Click up if you have successfully reached Gautrain by calling +27 112 530 254 phone number 2 2 users reported that they have successfully reached Gautrain by calling +27 112 530 254 phone number Click down if you have unsuccessfully reached Gautrain by calling +27 112 530 254 phone number 0 0 users reported that they have UNsuccessfully reached Gautrain by calling +27 112 530 254 phone number

100%
Confidence score

Lost & Found

More phone numbers

Gautrain emails

enquiries@gautrain.co.za

100%
Confidence score: 100%

Support

Gautrain address

P.O. Box 1115, Kelvin, 2054, South Africa

Gautrain social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jan 13, 2026
View all Gautrain contacts