Menu
Write a review
File a complaint
Gate.io

Gate.io review: Gate did not honour its promise to credit crypto after I provided all information requested

M
Author of the review
7:14 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I sent Gate.io a transfer of 2,716.4667 XRP where one digit of the Memo tag was wrongly entered. Gate’s response in March,2024 that after I provided evidence Gate could credit the XRP. Complied with Gate’s needs but XRP not credited. Gate eventually responded that they had returned the XRP to Binance , though not to my account but to Binance exchange. In this case Gate broke its promise to credit XRP, relinquished its custodian role by sending XRP without my written approval sent to Binance exchange and not to my account in Binance, they made my lack of control and ownership of assets permanent. (See Binance for follow up).

Recommendation: Immediately report any dishonest behaviour to review sites and relevant authorities

0 comments
Add a comment
  1. Gate.io Contacts

  2. Gate.io phone numbers
    Click up if you have successfully reached Gate.io by calling +1 00000016641 phone number 0 0 users reported that they have successfully reached Gate.io by calling +1 00000016641 phone number Click down if you have unsuccessfully reached Gate.io by calling +1 00000016641 phone number 0 0 users reported that they have UNsuccessfully reached Gate.io by calling +1 00000016641 phone number
  3. Gate.io emails
  4. Gate.io social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 27, 2026
Gate.io Category
Gate.io is ranked 5 among 185 companies in the Cryptocurrency category