The complaint has been investigated and
resolved to the customer's satisfactionResolved Garmin GPS — order from sears.com is a joke!
resolved to the customer's satisfaction
This chat tells it all:
Lan: I ordered a GPS for my trip
Lan: 21 days passed
Lan: still don't get my order
Shania: Hi, my name is Shania, and it's my pleasure to assist you today as your Personal Shopper. May I have your name please?
Lan: my name is Lan
Shania: Good Afternoon. Thank you for choosing Sears.com.
Lan: can I cancel my order ?
Shania: I will be glad to assist you with the information regarding cancellation.
Shania: I am sorry to hear that you want to cancel the order.
Lan: yes, how come it takes them 21 days to fill the order ?
Shania: Lan may I have the order number?
Lan: thank you
Shania: Thank you.
Shania: I am sorry to inform that I am not able to cancel the order, as it is the third party merchant item.
Shania: I request you to contact the vendor for information.
Lan: OMG, I ordered it from Sears.com
Lan: I don't even know "the OTHER vendor "
Shania: Yes you ordered it from sears, however it was sold by the vendor, for vendor information please check your order confirmation email.
Lan: I clicked the vendor information, it direct me to "Sears.com"
Shania: I have not received a response yet. Would you like to continue chatting with me, Lan ?
Shania: I see takes us to the ElectroBrands page. ElectroBrandsis the vendor.
Lan: Well, how do I know that I ordered from the other vendor if it was from Sears.com ? you know the reason I have this order because your store name !
Shania: I understand your concern, please contact the vendor for cancellation. I wish to cancel the order however I am not authorized to do so. I am really very sorry.
Lan: I really am sorry too, next time put someone in your website, please have headline: WE HAVE NOTHING TO DO WITH YOU and signed: SEARS.COM
Shania: I understand how this situation would be frustrating for you...
Shania: I apologize for the trouble this has caused you.
Lan: not your fault that the Sears.com mixed up, no way in my email indicated any contact number for that store except the link to SEARS.COM, may I have their information ?
Shania: You can contact them at [protected].
Shania: Is there anything else I can assist you with today?
Lan: thank you for your time and Sears should know this is the last time I visit their site ! a customer for the last 20 years !