CB Automotive Fueling and Charging Shell Complaints #1122-1141

Shell review: verbal and physical abuse

THECOMMONMAN of Dallas, US

Mar 12, 2009 9:49 am UTC

Resolved

I began to go to this location because of the low gas prices. It is usually crowded for this reason. I notice how the owners of this facility have a very aggressive approach towards the african-american customers. I witnessed one particular owner/worker shout, curse and push a customer trying to get some assistance for an elderly lady whose pump did not work. The irate customer ask what was his problem. The owner pushed him and cursed him and told him to go somewhere else. Several customers said this guy is always "in someone's face". I will not patronize this station any longer. I would rather pay an extra $.10/gallon at a nearby station who treats their customers with respect!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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