Future Shop review: Faulty pc

I had purchased a new HP laptop from Future shop. I did not go for the extended warranty although pressurised by the salesman. The pc was supposed to be from the bos, however I found a part of the charger cord missing. Also the touch pad was working erratically. I approached Future shop later to complain, but they insisted that it was a new piece and I should have informed them earlier.
I was not able to get the charger cord but I want to caution other buyers to be very careful when they purchase anything at Future shop. Ensure that all the components are actually in the box, since these guys at Future shop cannot be trusted.