Future Shop review: Crappy Service ( 1 comment)

On April 6 2009, I purchased 2 Toshiba laptop computers along with a further two year warranty on each computer, and two computer bags.

On Feb 20 2010, I drove 100 kms to bring my computer into Future Shop (5900 Mavis Road) where I purchased them. I explained that I had reformatted the computer. After doing such, the system was throwing out of memory error. Performance was slow, freezing, and non operational. Error was due to a .Net framework issue. I felt there was a problem with the memory. I signed a receipt from Future Shop which included saying that I was aware I could lose my information if reformatted. I had no concern as I had no information on the computer as I had already attempted to reformat. I then drove 100 kms home.

About three weeks later, I called Future Shop. They said my computer was finished and was at the customer service desk.

On March 21 2010, I drove 100 kms to Toronto to pick up my computer. I spent a half hour in line, before I received my computer. The agent told me that the computer was fixed and to make sure I recharged the battery before use.

On March 22 2010, I was furious when I turned on my charged laptop and found the same error. The work had not been done, and I was now forced to make another return trip to Toronto to get the computer fixed. IT HAD NOT BEEN FIXED THE FIRST TIME.

On March 31 2010, I returned to the Future Shop. I went to the computer repair area. The agent looked up the information and told me they hadn't fixed the computer. She said they had tried to contact me. I told her that was fine. I asked why I hadn't been told that when I arrived on March 21 2010. She didn't know. I told her, if I had been told on March 21, I would have left the computer and returned at another date, like March 31 or early April and would have a computer. She went over to the person who had served me on the 21 March. That agent said they would be right over after serving a customer. After 15 minutes and at least 3 customers, the agent had not come over. He knew that I was upset and they had made a big mistake. (Must admit the female employee did her best given the situation. I was very upset due to the incompetence of a fellow employee.)

I am without my computer now from February 20 to it looks like mid April. I now have to pay for another return trip to Toronto. So, I am out my computer for a month, and the expense of a 200 km return trip due to the incompetence of the initial agent who served me on March 21 2010.

Fabulous service eh?

To be honest I feel I should be compensated for all the difficulty caused by an incompetent employee.