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Fry's Electronics Complaints & Reviews

Fry's Electronics / honeywell water dispenser - room, cold and hot temps

Lu
Lupe Austin on Jan 24, 2019

Invoice No. 19046008 purchased 11.4.18 the dispenser, and by the end of December 2018, the hot water tab no longer worked. I contacted the Hamilton Store in Campbell, and was told that I would have to have the package, which is ridiculous and I would expect the dispenser to last longer...

Fry's Electronics / diamond hd gamecaster g1500 product issues

Co
Concerned Newbie on Jan 22, 2019

On Saturday I went to a store location of yours for the first time to get the Diamond HD Game Caster GC1500. I drove about 25 minutes to get to the store and had two retail workers help me pick this product. While the two workers were friendly and helpful, I've had issues with the product...

Fry's Electronics / instant scratch off tickets

Ma
maemor30111 on Jan 1, 2019

I went into fry's in Apache junction to use western union. The scratch off board was advertising new scratch off tickets. I went to look at the scratch off machine and there were the tickets being advertised as new. They cost $5. I put in a $10 and the scratch off was not in the machine...

Fry's Electronics / printing cartridges

Wo
woowoochew on Dec 21, 2018

I'm extremely disappointed in your service and product regarding my ink cartridges being refilled. I arrived at the Downers Grove, IL store when the doors opened and went to your customer service department. I was told by the only employee that was there that my ink cartridges would be...

Fry's Electronics / order online t3966483

Tr
traian pavel on Oct 1, 2018

Order # T3966483 was placed on Sunday 09/30/2018 at 11:00am online using a promo code for a discount, and I never received an email confirmation from the store. I called the store after 8 hours and they said the order was ready around 12:30 pm!!! come to pick up. I went there and I wa...

Fry's Electronics / not satisfying online fulfillment experience

Kk
kkkai on Aug 27, 2018

I ordered a BYTECH power bank with promo code online on Jul 17, 2018 and was told delivery will be on or before Jul 20, 2018. On/near Jul 24, 2018 I called Fry's to notify them I have not received my order. I was told the item is backed ordered and will ship by end month (July). I called...

Frys Electronics / non delivery of product

So
Sonny G on Aug 26, 2018

Frys Electronics. An honest opinion. As happened one day, my refridgerator gave out. I wasn't aware however until a few hours into the day that the contents were not cold. I waited to see if the refridgerent pump was going to kick in or not. It did not. At approx 3pm I called Frys Electronic...

Fry's Electronics / very rude employee

Te
Techman82 on May 5, 2018

I visited your store today to purchase two iPhones. I could not find anyone in the mobile electronics area that could help me so I asked another employee who said that he would make a call for someone to meet me by the cell phones. Upon waiting no one showed up for 20 minutes so I noticed...

Fry's Electronics / zojirushi micom rice cooker ns-lgc05

Gd
GDzich on Jan 19, 2018

False advertising on Zojirushi rice cooker model NS-LGC05 that it "Made in Japan" (see ad below) today 1/19/2018. Their intention on false advertising is very clear on the ad and they're trying to lure customers to the store. I own Zojirushi 10-cup, made in Japan. Very happy with the...

Fry's Electronics / same day delivery on a refrigerator, order t3130883

Eu
Eugena Lee on Jan 19, 2018

Order: T3130883 item: refrigerator store: Burbank, CA delivery scheduled for 1/17 @ 4pm, (yes, I was told the truck will be at my house at 4pm sharp) Hi there. My name is Eugena and I have had a very bad experience shopping online for a refrigerator from your website/ Burbank store. the...

Fry's Electronics / not satisfied

Si
Simon on Dec 22, 2017

It used to be better. Last time I ordered was terrible. I had to wait for 2 months before they eventually shipped my order. What kind of service is that? You may say that probably they had a reason. I will surprise you, but no, they hadn't. The camera was always in stock, it's not popular...

Fry's Electronics / unable to obtain an rma number

Er
Eric Sch on Dec 7, 2017

Online order returns are handled via call-in phone number. No response via the service email. Phone line states wait time is between 8-10 minutes. So far I waited ~30 minutes 12/6. 12/7 I've been trying to get a call in for 90 minutes. I've been disconnected twice. Online orders cannot be...

Frys / printer cannon mg3620

Jo
Joann-Marie Fountaine on Nov 21, 2017

I purchased this printer on Nov.15, 2017. The store prices were a jumbled mess. I asked if they were on sale, I got it for $49. and change. However as I was checking some items online The weekly add came up I looked at that and it said, it was on sale for appr. $25.00 for the white one, I...

Fry's / Stay away

Ja
Jay Landles on Nov 15, 2017

They are scammers and thieves. Several times I tried to purchase a laptop using my only one credit card that was issued a month ago and I paid using it before. so it was working well But the website kept declining it. so I decided not to buy anything from fry's and bought almost the same...

Frys.com / soleus air 10000 btu air conditioner

Ke
Kevin787 on Jul 30, 2017

Dear Fry's Electronics, I visited Renton store on Sunday July 30th to purchase a Soleus Air Ky-100 portable air conditioner unit. Fry's price was $359.99. I found the same unit on NewEgg website for $239.99 originally listed for $349.99. I asked Fry's electronics sales person for a price...

Frys.com / fry's need to improve their service.

Ca
cao tran on May 21, 2017

I order online to store pick up( Brokaw, rd, SJ) at May-13-2017. I got a confirm mail said really to pick up. After 2 hours I arrived store the cashier told me they don't have anyone in store. After a week May-19-2017, I call the store at Polo Alto made sure they have the product in stock, they...

Fry's / Gas rewards

Jo
John Morgan on Mar 4, 2017

Customer No. 425663894122, Rosemary Morgan. I wrote to you last week about this and have received no reply. I was not given credit for 100 points accumulated in February when I got gas at your new store on Lake Pleasant Parkway in Peoria, AZ. Instead, 200 points were taken off the March...

Fry's / Gas rewards points

Jo
John Morgan on Feb 25, 2017

ID NUMBER: 425663894122 This has happened more than once. I got gas at your new store on Lake Pleasant Pky in Peoria AZ. I used 20cents off on my exisiting rewards. The 20 cents came off the March points, leaving over 100 February points on the books, which will go away in a few days. I...

Fry's / Gas rewards points

Ro
Rosemary Morgan on Feb 17, 2017

This is an ongoing problem. I wait the 7-day period to submit the survey for the 50 reward points and then I don't receive them without filing a complaint. I submitted the survey on February 16, after waiting the 7-day period, and was not given the 50 points. The problem seems to be that I...

Frys.com / service

Ma
maylinaung on Dec 11, 2016

I bought refrigerator, washing machine and dryer on November 20 . When I bought, delivery schedule date is 3 weeks from that day December 12, 2016. I told them I do not want to wait too long. They told me they could arrange 2 deliveries whatever comes first. Three days before delivery date...