Frisby Construction review: Roof installation

Frisby Roof Co replaced The Roof on 07/2019. It was recently discovered that the original installation was not done properly. Frisby came out and inspected the roof and after a 3 week delay; they sent a "estimate" of over $1,300.00 do repair their poor quality of work. We had a second Roof company inspect the Roof and they determined that the original installation was not done properly in 2019. Frisby did not offer a report as to "why" the roof was failing but just sent a repair estimate.

Now, all their paperwork we received and on their website; they clearly state they have a :Lifetime Warranty". Here is their website information:

We do not know ANY COMPANY in the industry that will offer you a TRANSFERABLE LIFETIME WARRANTY on labor and material. What a great selling point this could be if you’re ever in the market to sell your home, or just want peace of mind yourself.
Remember; a warranty is only as good as the company behind it. Anyone can offer a “lifetime” warranty, but what happens if you actually need to utilize the warranty. Did you know we have been in business for over 25 years, have three Locations; and our phones are answered by a LIVE PERSON 24 hours a day, 365 days a year? Take this fact into consideration when looking at warranties. If our estimate is a little higher, it’s not because we are trying to price gouge homeowners. In fact, we think just the opposite. We too are a family who pays the mortgage on our homes, make payments on our cars, and use services of other companies just like you are considering with us. We Operate on Christian Based Principles & Try to Treat Others as we Wish to be Treated Ourselves.
So if our estimate is higher, it’s because we are incurring higher costs to ensure your new roof is installed exactly the way we are proposing to meet our quality expectations for you. If you remember one thing from anything you’ve read from our proposal, please remember this quote; “Quality does not cost… It Pays!”
Have confidence knowing that we are putting only the best of products on your home. We do not want to be called back to repair improperly installed shingles; so rest assured our job is finished correct the first time. Also be sure that if something does not go as anticipated, or an issue arises by fault of our own, we will fix it! It is not an easy task to maintain an A+ Rating with the Better Business Bureau. There is a significant difference in A+ Rated companies from A Rated Companies. This accomplishment is something Frisby Roofing & Construction is extremely proud of, and is another reason we ask you to hire us for your next roofing project.

We have made numerous calls to them and they do not return the calls. They just send a text message stating they will call back soon? We have requested the "owner/supervisor" to call us to discuss this situation, but they have not responded as of the time of this post. They are NOT standing behind their work or clearly stated warranties. The roof was a complete tear off and new shingles etc were performed by them. So, their is no excuse not to honor their so called Lifetime warranty.

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