The complaint has been investigated and
resolved to the customer's satisfaction
FramesDirect.comWarranty not being honored

I ordered my son a pair of Ed Hardy frames with lens and the frames had manufacture defects and the Frames Direct said they would not replace them because the warranty is just the hinges and the nose pieces, only things on the frames that are movable. Well the pins came out of the left hinge and the earpiece completely separated from the frames.You can see the wire and they are still connected to the frames.This is poor workmanship from the manufacture and should be replaced but they are not doing this. The warranty for frames covers manufacturing defects but not damage induced by the wearer or due to excessive conditions such as heat, moisture, breakage, etc.My son is in prison and he doesn't have any access to anything that can remove the pins nor cut the earpiece.And besides why would he want to. They are giving me ### excuses not to replace the frames or repair them.These glasses cost me $300 and they were the sale price so they are not cheap frames and should last longer than this. They actually tore up with in months but he continued wearing them until they started bothering his eyes and it is a lot of trouble in returning the glasses to me to send back to Frames Direct and go through all this process so he waited as long as he could but it was still within the 1 year warranty. I sent them back 9 months of him receiving them. They should honor the warranty and quit trying to get out of it.My order number is 20219. Kathy Hamitlon [protected] [protected]

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.