The complaint has been investigated and
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Resolved
FramesDirect.comWarranty not being honored

I ordered my son a pair of Ed Hardy frames with lens and the frames had manufacture defects and the Frames Direct said they would not replace them because the warranty is just the hinges and the nose pieces, only things on the frames that are movable. Well the pins came out of the left hinge and the earpiece completely separated from the frames.You can see the wire and they are still connected to the frames.This is poor workmanship from the manufacture and should be replaced but they are not doing this. The warranty for frames covers manufacturing defects but not damage induced by the wearer or due to excessive conditions such as heat, moisture, breakage, etc.My son is in prison and he doesn't have any access to anything that can remove the pins nor cut the earpiece.And besides why would he want to. They are giving me ### excuses not to replace the frames or repair them.These glasses cost me $300 and they were the sale price so they are not cheap frames and should last longer than this. They actually tore up with in months but he continued wearing them until they started bothering his eyes and it is a lot of trouble in returning the glasses to me to send back to Frames Direct and go through all this process so he waited as long as he could but it was still within the 1 year warranty. I sent them back 9 months of him receiving them. They should honor the warranty and quit trying to get out of it.My order number is 20219. Kathy Hamitlon [protected] [protected]@yahoo.com

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