Fox Pest Control review: Ineffective treatment, rude manager, no refund

I signed a 24-month Home Protection Plan with Fox Pest Control (Knoxville branch) in July 2026 after a door-to-door sales visit. The initial service on 7/16/26 cost $200, and the technician was pleasant. Over the following weeks, though, it became clear to me that the treatment wasn’t controlling the ants and insects at my home. In my opinion, I essentially paid $200 to have cobwebs cleaned off my house.

I was then billed $74 a month in August, September, and October ($222 total) with no further visits. When I called to cancel, the manager I spoke with was rude and combative. I explained that the product had not worked and I didn’t want to pay for another visit with the same result. He repeatedly pushed me to let someone come out instead of addressing my concerns.

Fox charged me a $300 cancellation fee and refused to refund any of the $222, even though no service was performed for those three months. All told, I paid $522 for one treatment. I sent a written request documenting the cancellation and asking for a refund, and as of this writing I have not received a response.

Read the contract carefully before signing with this company. It is a 2-year agreement with a $300 cancellation fee, monthly billing for quarterly service, and a binding arbitration clause. Based on my experience, I would not recommend Fox Pest Control, especially the Knoxville, TN office.