I am being charged for service not received. We have cameras and Fox Pest Control is not providing services. Fox Pest Control continues to charge my account. I want to cancel services and be reimbursed for services not received.
We were to receive service 6/16/26. We received a text "due to unforeseen circumstances, your appointment has been rescheduled for Wednesday, June 24. No visit occurred 6/24/26.
We finally received a text they would come 8/12/26.
We had Shawn to our home 8/12/26. This was the only time they had been inside our home for treatment. I discussed with him the lack of service. A representative was to call me and never has. Shawn admitted the company had gotten off schedule. Shawn said we were to receive a receipt every time they were here. We have never received one.
Desired outcome: Cancel service and be reimbursed for charges for services not provided.
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1 comments
Ask Fox for a list of the visits they say were completed, along with the treatment records, so you can compare those with your camera footage and texts. Send your cancellation and refund request in writing, listing the charges you want refunded. Ask them to confirm when the cancellation takes effect and whether they plan to charge anything else, so you’re not left guessing.