Foschini
reviews and complaints

I placed a order on the 23 of March and had a email sent saying my order is out for delivery and will arrive on the 28th of March. There has been no email sent to me with regards to delivery or anything that's going on with my parcel, I checked on my tracking app and it says hijacked parcel, tfg and its courier has not made an attempt to let me know what's happening and did not even bother to refund me, uptill now I have had no response.

25 Nov : Order placed online for 12 pairs of earrings and 2 jewelry boxes.
3 Dec : 12 earrings delivered all were either bent or completely broken - and no jewelry boxes were received.

Today is the 17 Dec - and i started conversations with Foschini since the 5 Dec to resolve - no proper resolution has been given and when i call the call center they say they will escalate? They have been passing the issue on from one department to the next for the past 2 weeks with no solution.

Christmas is next week - and these were gifts - absolutely terrible customer service and no urgency what so ever to resolve the matter.

Account Number: [protected]
Payment date: 19/10/2021
Amount: R320.00
Payment Method: Online

I made a payment on my account and the amount is still not allocated instead, I make calls to and get calls from rude consultants sending me from pillar to post. I sent through a copy of my bank statement indicating the payment and date thereof.

Portion of bank statement attached

I ordered online 23 sep 21, after few days days they send me email it's canceled.27 sep 21 .
I paid with my bankcard its been 5 days and no money has been transferred back into my account, the consultant keeps on repeating the same story over and over. I have spoken to 4 consultants, 3 facebook messages, 3 emails, 48hrslater, 5days later. The bank says the merchant which is TFG IS AT FAULT. P874031282 ORDER NUMBER

21/09/2021
There were only two customers in the shop. I chose what I wanted to buy, tried it on and proceeded to the pay point.
I was told by the salesman standing there to go to the other pay point where the sales lady would assist me. That sales lady was not standing behind the tills, but was chatting with the other customer in such a way that I figured that they were friends.
When I got there, she ordered me back to the tills in front where I had just come from. She walked there herself to assist, but then I was told to stand aside as her friend (who came walking behind me), was to be helped first. I left the items right there and left to never return to any Foschini.
It is unimaginable that people WHO STILL HAVE JOBS IN THESE TIMES, working at shops WHO STILL ARE OPEN FOR WHO KNOWS HOW LONG, (considering the current economy...), can treat clients in such a way as if they are doing you a favour by being there...

I bought a cell phone Samsung A12 on the 3rd June 2021 at Foschini Hazyview. After 2 months the power button wasn't working, i decided to take it back to the retailer to get it fixed. They took the phone and also made a copy of my receipt of purchase, they wrote my name and said they will call me back, it was the 26 of August 2021. On the 8 August 2021 i received a call from Samsung asking if i am happy with my phone since its fixed, I told them i haven't received it. i called Foschini Hazyview they told me they will call.

Its been so hard living without my phone and the thought of paying my monthly installment for the second time for something im not using, it kills me. i just wanna know how long does it take for a cell phone to return to the customer.

Thank you
Retsepile
[protected]@gmail.com

Aansoek vir rekening gedoen, Goedgekeur en op 21 Julie 2021 kaart by Lichtenburg Foschini gaan afhaal waar ek my ID en salarisstrokie voorsien het. Kontrak geteken.

Aankope van ongeveerd R260 gedoen. Ek het R300 in betaal end Julie.

Ek het profiel geskep om my rekening te sien maar sukkel om kaart te koppel aangesien my rekening geblok is, e pos van jul ontvang op 18 Augustus 2021.

Dame vra dat ek tak moet gaan besoek met 'n maand se bankstaat en ID. Ek het dit vir jul ge mail. Kontak my om probleem asb uit te sorteer.

To whom it may concern,

I have settled my account in full on the 8th of Dec 2018 by paying the full settlement amount of R11 065.00 and yet Foshchini now hunts me down for an amount of R3914-68 - not because I bought any clothing or any merchandise from them. But because they were supposed to close my account.

I moved away from my husband at the time and went through a divorce, hence the fact that I didn't even receive the magazines. I wasn't aware that my account was still open. I really feel that this is not fair - i would have had no problem paying my account if it was for clothing and stuff that I bought.

This really leaves a very sad and bitter taste in my mouth after supporting Foschini and settling my account in full towards the end of Dec 2018. And I still buy from Foschini paying cash.

I have contacted Foschini on numerous occasions since Feb this year - please go listen to the recordings. Still they have not yet done anything to try and accommodate an honest customer that really wasn't aware that a magazine and some insurance cover was still running and debited on an account that was supposed to be closed.

List of telephone discussions I had with Foschini Customer Care etc earlier this year:
24th of February 2021 - I spoke to Nasheeta
19th of March 2021 - I spoke to Naylene in Customer Care
24th of March 2021 - I spoke to Chantel - she was going to email me that same day or the day after. Nothing received.
29th of March 2021 - Lettie called me for payment and I explained my situation to her. She was to speak to her team leader.
1st of April 2021 I received an inaudible voicemail from Candice. She was rambling down a telephone number that I could not hear properly, and a ref no. that I also couldn't make out. Still no email as I have indicated on numerous occasions I would prefer as I am in client meetings during the day and cannot always take calls.
29th of April 2021 I got another inaudible voicemail from someone at the Foschini Group.
17th of August I called the Collections department but if you don't want to make any payment arrangements, they put you trhough to Customer Care again. I needed to speak to somebody to try and find out where I can lay a formal complaint, but only got a computer reading me my balances.. Twice..

It seems like no matter what I try and do and explain, no one would really try and accommodate me. It feels to me that no one really cares...

Please tell me what I can do to make an end to this. I really need this to be sorted out for once and for all.

Many thanks in advance.
Leonie
Cell number: [protected]
Email: leonie.[protected]@momentumconsult.co.za

I purchased a jacket from Foschini Brooklyn Mall on the 19 May 2021 and have only worn the jacket about 10 times and the seams are fraying and have come apart.

I live across the road from Foschini Irene Mall and when I went to exchange or obtain a refund they advised that I must go to the Brooklyn Branch which is very far from where I live and the only reason I bought the jacket at Brooklyn Mall is because my son was playing a tennis tournament in the area that day i.e. I do not shop at Brooklyn Mall and ask why must I be inconvenienced to go all the way to Brooklyn Mall when this should be rectified at a branch closest to me or of my convenience.

Regards
Karen van Deventer
Cell: [protected]
TFG Account Number:
[protected]

On the 25 July 2021 my mother Priscilla Mgudlwa claimed placed a claim for her stolen device at Foshini Canal Walk. She was advised turn around time would be 5 - 7 working days.

Till today 3 weeks later she still does not have a cellphone. We have to call up Foshini for feedback that changes every time. 1st follow up we were advised the documents were not received by the claims department, 2nd follow up we were promised she would have her device by Friday, 3rd follow up was they are still waiting and she should not bother calling again for feedback and they will call her when there is any. Well to day there has been no feedback which I find absolutely disgusting that we have to run after Foshini and they get to chill.

My mother is a pensioner who gets sick on a regular, stays alone and her cellphone is the only way to make contact while we are at work. I'm not sure what to label this level of service as. Can someone give us feedback on how far claim is because we once again promised feedback yesterday but still nothing it's appalling to say the least.

Ayanda Mgudlwa [protected]

Good Day

I have bought a cell phone online from the Tfg group and everything was fine until the courier collected my parcel. I has been with the courier company for 3 days now, but still no delivery. I honestly don't know why i didn't buy it from takealot because i would have my parcel by now and no one is getting back me after sending 2 mails. I don't like complaining about things but this is just frustraing especially when no one gets back to me.

I said no on the call for any subscriptions, they subscibed me anyways and share a sms to say you are subscribed and have 4 days to cancel. No details for cancelling something I already said no to

On 7 July 2021 I received a delivery it was the jacket I ordered, order number p792683982, but inside the parcel was a pair of shoes which I did not order. I logged a call with [protected]@tfg.co.za. The TFG Online Support team advised they will do an internal investigation, gave me call number CS-348765 and advised they will revert within 48 hours on Wednesday, 7 July 2021 at 18:30PM. Since then, 4 working days have passed without any feedback regardless of my follow-up emails. I tried calling [protected] but it immediately disengages.
I would really like to receive the jacket I ordered as soon as possible please?

Good day I'm a new customer in jhb and would like to complain about your constant calling about policies, phone contracts, magazines I don't want any of that and I can surely say if I do so please please stop calling me to sell me staff I don't want I don't owe my account I pay on time so can I please have peace from you because it's annoying to get more than ten calls a day ...thank you

I am so disappointed with TFG. My mother got such bad treatment from Totalsport at Golden walk shopping centre on the 20th of June 2021. She went to pay her normal monthly instalment of R450, she told the cashier that was assisting her that she is paying R450. Lerato (her cashier) punched in R4500 and it went through because she had just gotten paid. The R4500 is most of her salary and she only realized this went she got calls for other debit orders that bounced. She went back to the shop to query this and they told her to query it at the bank. Like how? How can I go to the bank when the error was made by one of your colleagues? Worse she was taken from pillar to post and still her problem is not resolved. She needs her debit orders paid and to buy food but no one is assisting yet the mistake was made by a TFG Employee? WHAT A HORRIBLE SERVICE!

Good Day Sir/Madam

I hope this information can reach to your department

Card no:[protected] im the resident in Pretoria I have been your customer for long time from 2003 this year in April I went to pay my account when I arrive @ Foschini I hear that the was a SALE of LUELLA (bags, Shoes) which lasted for 3 days without even sent us your account holder (Customers) any message from your marketing department just to inform us. So last week there was another SALE (buy 5 items for R500) in Church Foschini again your marketing department never sent account holders (Customer) which also lasted for 3 days can you please guys just inform your loyalty Customer buy sending us the e-mail or SMS when you start your SALE.

Hope you found above in order

I am extremely unhappy with the unprofessional from Foschini. Last year some time Foschini bought over Jet stores, however this was not communicated at all to the old Jet customers. The worst thing is that they somehow merged their system and no one in the Jet stores can explain what the hell is happening on my account. I have not received statements since last year and now I hear my balance is even higher then the limit that I was originally given by Jet. I have made both cash payments ans electronic payments and do not know I am paying for and it seems that the account balance is not going down at all. I have contacted the Jet customer care and requested that I have my statements sent to me since Foschini took over ans that was not done! How does Foschini, such a large retail group buy Jet over but does not know how to do a proper migration and expect clients to know what is happening. I would like someone from management to contact me because this is utter b*the Consultants at Jet cant explain anything to us and the service is absolutely appauling.

Im getting 10 calls a day from foschinis cape town / H.O.
I have contacted customer care to remove my number from the promotions list .
This is harrasment !

Mr. T . Zeedijk
[protected]

Good day,

Okay so for THE PAST YEAR I've been querying about an online order which I placed during the nationwide lockdown, back and forth in the store and I've sent emails as well. Even visited the store on several occasions.

On 7 May 2020, I received a notification that my order, p455439609, is out for delivery. When the package came I never opened it as I was in the process of moving and opted to keep everything sealed until my official move on 31 May 2020. To my surprise, when I eventually opened the Towel Bamboo Wide Border Sage, there was only one small hand towel?! I mean, is this the service one receives from placing online orders? This cost me money and yet the proper service was not rendered. I either want my full refund or the correct set which I ordered and paid for.

Since the back and forth correspondence and visiting the @home stores in Zevenwacht, Tyger Valley and Canal Walk, it's a whole year later and I have still not received the proper service despite an automated response which honestly serves me no purpose.

Imagine paying for an item, and not the cheapest as well, and not receiving it. It's pathetic.

I WANT A REFUND OR MY PROPER ORDER!

How the hell are your people so damn nonchalant especially with someone's money? I don't think anyone at the online store would appreciate being messed over the way I was.

Don't send me automated responses, I want my items or my refund!

And then online has the nerve to respond to me now (10 May 2021) to say I must go to the store. I've been going to the store for the past year, yet I'm being referred to online.

I don't see how it's okay to not render a service, especially when a consumer has paid for it. It's uncalled for and the service is atrocious.

Tarryn-Leigh Solomons
[protected]