The complaint has been investigated and
resolved to the customer's satisfaction
Forever Living Productspoor administration

In my late teens, I was
diagnosed with a rare serious digestive disorder. After multiple
surgeries, and challenges, a friend of mine introduced me to Aloe
Vera. At that time, the only company processing whole, natural, aloe
vera was Forever Living Products. I have used Forever Living's
products since the early 1980s. Many of the folks with my condition
have continued that serious problems, but I seem to have avoided
them. It only difference that I can see is my consistent use of aloe
vera products.

my husband has also had
some extreme health issues that seem to have been helped by using the
whole aloe vera product, as opposed to the concentrated watered down
product available in most supermarkets and health food outlets.

For over 20 years, I have
been involved with Forever Living Products. When I lived in the
United States, I made a comfortable extra income every month from
using Forever Living Products, and recommending them to my friends. I
have never been an aggressive multilevel marketer. I find that with
most network marketing or multilevel marketing companies there are
usually only a few at the top who make large amounts of money. As I
said, that was never my goal.

In 2007 my husband and I
moved to Germany. This seems to be where of our problems start. When
we married in 2006, my husband and I wanted to combine our ID
numbers. Over the course of a year I sent three copies of our
marriage certificate to various people at Forever Living Products
corporate office. The first copy was sent to a general address, along
with the required form. The next 2 copies were sent certified mail
to Rose Perez in their distributor relations office. There was no
response, no confirmation and after a year I contacted them again.
Again I was told a form was required and I had to send my marriage
certificate AGAIN. Again I sent a certified letter, again I wait
for response, again there was no response, and again after several
months I contacted them, and again I was told that nothing is ever
been received. This has gone on for seven years. As of today I have
sent a total of 8 (eight) copies of our marriage certificate. It is
an American certificate, from the state of Florida, it shouldn't be
hard for them to read or process. I have been told by Ms. Elkins
that this change has been made, but it has taken almost 8 (EIGHT)
When we actually moved to
Germany, we spoke with several distributors who were working with
Forever Living about selling their products in Germany. We were
promised by one area manager in Essen Germany that he would help
clarify the situation for me and get us started. After our long
conversation in his promise to "get back to me", I never
heard from them again even though I left many voicemail messages, I
never received an answer.

In the city we live in
now, there is actually a Forever Living Products office. We went in
almost 18 months ago and talked to my name Michael Snehotta. Again
lots of promises that he would talk to their legal department, that
he would help us going forward, that he would get us the information
that we needed to "be successful" and so on. And again,
after that conversation, we heard nothing. As a matter of fact within
two weeks that office closed. Now it seems to be a place where local
representatives have training meetings, however we have never been
invited to use that office. We have talked to some of the
representatives that work there, but unless you're in their downline
they don't seem to be willing to help in anyway. The idea that
everyone working together makes a better company is lost.

Over the last seven years,
we have talked to multiple Forever Living representatives and
managers asking for assistance with getting started in Germany. I
have had lots of promises, but no real help. I have continued to use
the products, but I have been forced to buy them from a rival
company, LR. I find this theory distressing, as it prevents me from
having any commission or bonus payment on the products I buy, it also
forces me to send new representatives to a rival company, which loses
me any commission or compensation from those representatives. The
other issue is that joining LR is extremely expensive.

All this is come to a head
recently because in 2012 we suggested the aloe vera product to a
friend with some serious health issues. He began using the product,
and to my knowledge is still using the product at a rate of about a
case of aloe vera every month, however, due to the fact that I
haven't been able to get help from Forever Living Products, we have
received no commission on those products.

Then on
the 14th of September we received a check from Forever Living that
had been written in 2012, and sent in September 2014 to an address
that we no longer live at. Our friends at that address forwarded the
check to us. I found it absolutely astounding as I have pretty much
written off Forever Living as something that will never work for us
as a business, not because of the product or even the business plan
but because of the administration of the company.

My fears regarding
Forever Livings administration have once again been proven correct,
in this current situation. Knowing that I could not pass to check, I
sent an e-mail to both Forever Living in the United States and their
office in Germany.

received no answer to either e-mail, so I called the office in
Germany three times. The last call, I spoke with a representative
named Giuseppe Genuardi. Mr. Genuardi told me that nothing could be
done because they person in charge of international accounts was out
of the office. I made it very clear to him that that was not
acceptable, and it needed to be taken care of soon as possible. As
with all my interactions with Forever Living Products, lots of
promises were made. Someone would call me back, this would be taken
care of the day, and so on. That was about nine o'clock in the

At around 3:30 PM I
received an e-mail from Daniel Kremb saying that we would have to
fill out a SEPA form, and return the check. No apology, no
explanation, nothing just a form. I called spoke against Mr. Genuardi
and ask to speak to Mr. Kremb. After a long hold I was told he was
going into a meeting and I just needed to fill out the form and send
the check back. The idea that the check was no longer valid, and it
could simply be voided and the payment made was not even a

Wednesday afternoon, German time, I received an e-mail from a Marci
Rivera. I had sent a copy of my e-mail to Rex Maughns listed e-mail
address which had obviously been intercepted by his "executive
assistant" Desiree Elkins. Ms. Rivera, in the same good
old-fashioned Forever Living way, made her basic apology, without
taking any responsibility for the situation, and stated that she had
never heard of this situation before and that no one in her office
had any knowledge of my problems with the name change. I was so
shocked by this I didn't really know how to respond. I responded to
her e-mail, by stating the facts again, as I have stated them above.
I also attempted to call Ms. Rivera but was told she was not
available. On Thursday, after repeated attempts to talk to Daniel
Krembs, we decided, based on the past failures of forever living
administration, and distributor relations, we did not feel
comfortable returning the check. What if they lost it, as they have
7 previous marriage certificates? Would they even respond when they
received it? Would it go into their ethernet for another 7 years?
All of those things are possible. Why could they not simply void the
old check and issue a new one? SIMPLES!!

I stated to them that due
to past failures, If the money was not paid into our account I would
simply take legal action as we have no confidence the situation will
be handled in a timely or accurate manner.
I sent
a copy of this email to Ms. Rivera and Ms. Elkins. however I
received an out of office replied that she would not be in the office
till sometime next week. I then decided to call Desiree Elkins as she
is supposedly representative for Rex Maughn. Ms. Elkins informed me
that she has not read my subsequest emails as she was “not in the
loop because she had forwarded it to someone else”. She also
informed me she was not responsible for "customer service".
I reminded her that I am not a customer, but a distributor trying to
make a living from their products. In addition to that, having been
an executive assistant for many years (probably longer than Ms.
Elkins has been alive) I think she is responsible for customer
service, and if she's going to act on behalf of Rex Maughn and she is
his representative. She made the comment that " I hope
insulting me makes you feel better". Well it seems the truth is
an insult to her. In my opinion, her attitude is an insult to the
folks she is supposed to be representing. If she beleives she is
only "there for Rex Maughn" she is not reflecting him

On 18 September we
returned the SEPA form with our banking information, as well as a PDF
copy of the check. At that time we told them that if it wasn't paid
by Friday the 19th that we would simply take it to a judge in Germany
and seek a Mahnung (court order), I may be crazy, but should we have
to go through all this for simple payment that should've been sent to
us in 2012?
In the end Ms Elkins did
contact the German office and ask them to take care of the situation.
She gave us the name of the executive assistant for the country
manager in Germany as Petra Bieniek. When we called, Petra Bieniek
refused to talk to us. We asked to talk to some of the people in the
office we have talked previously we were told none of them were
available to talk to US! They were in the office, but refused to
speak to us.

The whole situation has
left a very bad taste in my mouth. If they cannot do something as
simple as sending a check to the correct address at the correct time,
or make simple name and address corrections, how can anyone trust
them to deal with their business finances. What if the check was for
5, 000 or 500, 000. They do not seem to care. The fact that the
distributors are the reason the company is successful does not seem
to make any difference to them. The attitude of superiority is just
sickening. The idea that they are actually working for the
distributors of Forever Living Products, is totally missing. The idea
that THEY might have done something wrong or caused a problem for
that prevents a distributor from actually being successful is
something that they seem to not be able to take responsibility for.

Years ago, when Rex Maughn
started Forever Living Products I joined because of their attitude
toward the distributors. At that time network marketing companies
treated their distributors as if they were slaves of some sort. That
was not the attitude of Forever Living Products when I started, but
it seems you've changed.

In the
middle of all this, I have had new representative sign-up. What do I
do with them? why tell them about the situation? do I tell them that
they should proof everything that they do with Forever Living? do I
tell them that simple bureaucratic changes are going to take 10 years
to work out? I don't know, I do know that this is a situation that
could have been avoided. I also know that when the problem was
identified them it could've been solved within a few hours, but there
again this superiority of those in the corporate staff have caused
this problem...period

We are now left to decide
what we'll do going forward. As I've said several times, love the
product but the administration is a nightmare. I can only conclude
that it is a nightmare because those who are in corporate staff
positions have little or no regard for the distributors. Now that my
name change is actually taken place, I suppose, I will continue to
use the product. I will however have second thoughts about subjecting
anyone to the treatment of the company whose staff do not seem to
have any respect for their distributors.

So let this be a warning
to you, even companies that start out good, can go bad. Just because
the product is superior, if you're going to work in network
marketing, it's good idea to check how the company deals with their
distributors in the long run.
taken from

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