Foodpanda review: Refusing to refund a simple case of missing item

Foodpanda simply refuses the customer if anything goes wrong, such as forgetting items in an order, even if a complaint is filed well within the permitted time. Not only that, they will deny that the customer has reported an issue in the first place - even when upon checking the refund status online, it clearly reads "IN PROGRESS". Their customer service will just keep telling you that they're sorry, they don't have a record of it, and that it's not the experience they want for you, but it's YOUR fault that you "didn't correspond with our team about the issue." If this isn't robbery, I don't know what is.