The complaint has been investigated and
resolved to the customer's satisfactionResolved FlyDubai — bagage
resolved to the customer's satisfaction
My children flew with Fly Dubai(fromDubai) to Bishkek, one suitcase got lost for the duration of two weeks, contents of this suitcase were new bought clothes for their 2 week holiday.So had to buy new clothing, new fishing rods and campinggear. My children are home now and the suitcase is now at Schiphol, I have to collect it myself, I live two hours from Schiphol, so it"s a 4 hour drive( if I had a car )or by train which costs me money..again. Today I received an email, they will not deliver the suitcase at my home adress and there is no insurance policy for costs I have made and have to make, they will, however give a 150 USD vouchers to be spent at ...guess..Fly Dubai!! Is there anybody out there who shares the same bad experience with Flydubai??I am so angry and have been sent left, right and centre..I just want my suitcase back, here deliverd at my door, it is not my fault they lost it, all together it was a very costly holiday and now on top of it Ihave to go to Schiphol!!!Is ther no other way to get my suitcase back or money instead of vouchers, I still have to make expenses for something which is not my fault !