Fluidity Exercise EquipmentDeceptive infomercial - poor product!

S
This review was posted by
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Verified customer
Review updated:

I am very sorry that I bought the Fluidity. I feel they are very deceptive in their infomercial. They tell you that you originally would pay 6 payments of $39.95. Then they say that if you order, they will take off one payment of $39.95 and you only have to pay 5. Next, they say that the machine comes fully assembled so you don't have to worry about it.

When I called in my order, they told me that I have to pay another $39.95 because they put the machine together for you. So you are back to the original 6 payments. Plus, they don't pay you back the extra $39.95 when you send it back. They also take another $4.00 towards the S&H that you pay for.

As for the DVD, they are not clear on the beginners tape. The instructor is showing you the intermediate stage. The girl for the beginners, is behind her and they barely show her even though there is a separate tape for beginners,intermediate and advanced. I recently read that another consumer hurt her knee because the tape is not very clear in the instruction. I have learned a very costly lesson. Never to buy equipment, unless it is at a store. Ordering it through phone is very expensive. It cost me $74.00 to send
it back!

A VERY DISSATISFIED CUSTOMER!

Responses

  • Ds
    Dscully58 Mar 27, 2020

    All of these reviews appear to be from several years ago as I just saw the infomercial for the first time this morning, and it is 6 payments of $95.99. That's $600
    For this. It looks like it would work well, but after reading the negative reviews I am quite hesitant to take the plunge. Perhaps all these years later they have improved their customer service. But I am still reluctant. Wish they accepted PayPal. At least then you could file a claim against the company if there were an issue. Still debating. Amazon sells a very similar item for half the price.

    0 Votes
  • An
    Ana Puig Sep 05, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My apologies this system did not let me go back, the cursor was stuck. Anyway, false advertising is the use of false, misleading or unproven information to advertise products to consumers. In the United States of America, there are the state and federal false advertising laws prohibit various types of deceptive advertising including misleading labels or promotions. A business claiming refunds or money-back guarantee has to abide by the claims or be in contempt of breach of warranty, therefore, can be held liable. This is an affirmation of fact and a promise from the company the product will perform as shown or your money back, this also phrased as an express warranty. My recommendation would be to email the company first to express your dissatisfaction with the product and reason for return. Then make the demand for your money back as promised via TV advertising with a date of expected resolution. Also include how thereafter you will report them to the BBB and state your complaints via social media (Twitter, Instagram, Facebook) amazing sources for getting the word out. Believe me, they will not want you to go that route if they do eventually will have no business. It is up to us to expose these companies who make money from the consumers warranties have to be honored. It has worked for me so far, I wish you luck.

    1 Votes
  • An
    Ana Puig Sep 05, 2019
    This comment was posted by
    a verified customer
    Verified customer

    False advertising is not that difficult to claim. To all those people who lost money, there is an easy way to potentially get your money back. The Better Business Bureau or BBB is a non-profit corporation that uses an accredited business system to assign rankings to business, charities and non-profit organizations. All you do is fill out a form on-line takes 15 minutes tops, it's easy and self-explanatory. They will contact the business directly addressing your concern and requests on your behalf. They give them a time frame to respond and resolve, I have yet to be disappointed with this company. Do not let company's steal your money there are laws out there to protect the consumers, fight back.

    2 Votes
  • Da
    Danielle Marsella Aug 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Wow! Thank you to everyone who posted here. I was actually going to buy it after I saw the infomercial. Not anymore! Thank you for saving me all that money!

    0 Votes
  • Lo
    Lorretta Rogers Mar 07, 2018

    Soooo glad I found these reviews, I just had knee replacement surgery and was looking for a good gentle workout that would help me to get back in shape, I have as book called the dancers body, I think I will stay with my small gym at home and just add my chair and table to do the rest. Thank you for helping save my hard earned dollars and I will pass this site along to my clients and friends. Lady Rogers

    1 Votes
  • Ju
    Julie_from_colorado Feb 23, 2018
    This comment was posted by
    a verified customer
    Verified customer

    So glad I read this reviews! Wow $479.00 for total? what a great product cost this much and doesn't burn very many calories.Thanks for people who spend time write review, you saved my money!

    2 Votes
  • Sh
    Sherry Beam Jan 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I too was going to order the product but changed my mind when I read all the complaints. Thanks to all of you I saved myself money on a product that is not marketed well, has bad instructions, and has next to no customer service.

    0 Votes
  • My
    [email protected] Aug 16, 2017

    The usual THIEVES...

    0 Votes
  • No
    Novanumone Mar 16, 2017

    Just got home from work. It's 230am and nothing on but infomercials. I'm watching the Fluidity infomercial as I write this. As I'm watching I'm think wow I used to do these exercises with a chair and kitchen table. Sure the barre is handy and looks nice but all these exercises can be done without it. I'm not an owner of Fluidity nor do I ever plan on being one. I love workout videos and considered adding these to my collection, after reading these reviews I will not be an owner of Fluidity videos either. However I am going to look into dancers barre workout videos, what they are showing in this infomercial is very similar to a dancers strength and stretch routine. I hope this post help other like myself. I always read reviews before making any purchase. I went to 3 review sites, none positive. Thank you ALL very much. Spending 5 minutes writing a review can save so many people money, time and stress. 👍

    1 Votes
  • Sp
    spdanw Feb 24, 2014

    If someone that has bought the bar and is not satisfied with it would like to sell it along with the DVD's for a resbonable price please contact me at [email protected]

    0 Votes
  • An
    Angela Leary Feb 09, 2014

    I ordered the fluidity bar in March of 2013 as well. I saw the same infomercial as Margo Lee, and thought that I only owed $199.99 as well as $14.95 for the introductory trail period. After further investigation, I found out that they had continued to charge my credit card even after the $199.99 charge had been paid. When my credit card expired I received a collection notice stating the price of the fluidity ball was $479.00, and that I still owed them an additional $130.00. I am so disappointed in them in myself for not reading the reviews for this product. I barely use the bar mainly because of the not so ease of use, I would not have agreed to buy this bar if they were upfront with the $479.00 charge. I feel they are a scam and I am just too busy to really investigate this going further. I wish someone would investigate this company so that they can't continue to abuse future customers, whom like myself don't read the reviews.

    0 Votes
  • Ma
    Margo lee Nov 26, 2013

    This is a joke! Yoga does exactly the same thing is done correctly, plus, it's much more than "working out" Grab the side of a table to do some more of those isolation type moves and save money! Such nonsense to pay money for this bulky dumb bar.

    1 Votes
  • Yv
    Yvette Henry Nov 08, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I ordered the fluidity bar in March of 2013. I had been watching the infomercial for quite some time. I notice on my bank statement this morning, that 39.94 had been taken out of my account twice for the fluidity bar. The infomercial I viewed stated that the bar was 199.00 with payments of 39.94. Therefore, I anticipated the charges would stop in August. which would equate to 199.70 the 14.95 I paid for the introductory trial period. I contacted the number on my statement and inquired as to why they were deducting payments from my account. I was told that my account had been placed in collections because I had not made anymore payments and the bar was 479.00. I told the representative that this could not be correct because the infomercial that I watched had the bar for 199.00 along with a ball, dvd, and stretch bands. Now, they want to say that they have never ran such a commercial. There is NO WAY, I would have purchased that bar otherwise. I feel like FLUIDITY is a SCAM and that they HAVE illegally stolen FUNDS from my bank account. I have told them that this is disputed. I am now going to file a complaint with the better business bureau and any other organization that I can find along with my credit card company. DO NOT ORDER THIS BAR!

    0 Votes
  • Mi
    MickyDuck Aug 20, 2013

    A semester of ballet conditioning classes at the dance school I go to is about $200 and I could hire a carpenter to build me a custom barre for probably less. I do not own this product or have I seen any complaints about the quality of the bar so it could still be good if you can afford it and have no better options where you live.

    0 Votes
  • Al
    alicesays Jul 15, 2013

    Hello just wanted to say I have seen the fluidity infomercial on the telly this morning and was rather amused I started doing Callanetics with Callan Pickney in my early twentys I was and still am extreemly happy with the results AMAZINGGG I have continued into my fourtys and have maintained a strong tight firm body, this is an exercise I will always incorporate into my life style it is gentle effective keeps me supple and toned with no wobbly bits, I cannot say enough about this form of exercise fluidity is just a knock off of the amazing Callen Pickney Callanetics work out.

    1 Votes
  • Be
    Bethany Ohio Mar 19, 2013

    I am so glad I found this websight! I was going to waste my hard earned money on this product. I will just have to stick with yoga and pilates.

    0 Votes
  • Jo
    JoyceAJM Feb 17, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I too was intrigued by the infomercial on TV. From being a former owner of a fitness center for women and leading group modified aerobics &/or stretch 'n tone classes to music & got use to being an exercise buff, [in my day which has been many years ago and several injuries later & quite a few lbs. heavier & less firm] I thought the concept was quite sound. Upon going on the 'puter to investigate more than what was revealed on TV, I was surprised to hear the cost in conjunction with what was offered & it's construction. I do NOT feel nor believe it is worth close to $500...no matter how sound the concept appears!!! Plus, I got the run around and double talk from a sales rep. by the name of Jessica. She kept offering me conflicting AT THE MOMENT 'CHAT ONLY' sales as if I couldn't do math in my head of which I confirmed on my calculator, because she was beginning to make me question my own ability... I am close to 72 yrs. of age; been around the block a few times, & still have my faculties in tact. I am GRATEFUL for this site & comments. While exercise of any degree has it's worth, I do not feel the quality of the product & other supplemental frills they are offering is worth close to $500!!!Especially in today's world & times. YES...2nd-hand or pre-owned is a good thing to check out!!! THANKS ALL!!!
    Joyce

    0 Votes
  • Da
    Daisyowl Jan 15, 2013

    I have bought the fluidity bar in Australia- end of 2012. Must say im very happy with the product and customer service at the tv shop was excellent. I use my Bar 3 x a week and it has improved my flexibility and is a nice alternative workout from yoga and pilates which i also love. I do think it was expensive but as i use it and enjoy it, im not disappointed. The bar is intended for tone, flexibility and shaping, it is not a cardio workout. I find the DVD workouts to be very good- clear and concise and i actually enjoy that 3 levels of competency are shown - it means i can find the right level for me within each stage. For example- if you start with the beginners dvd but have a goodlevel of flexibility but have not worked out for a while, you can follow the beginner person or the next harder to in the DVD. In the Advanced DVD- you may choose to follow the lady pushing it to the nth degree or follow the beginner lady until you have enough stretch. I think this is a good design and although my words do not adequately explain, itis quite obvious on the DVD. I do have a dance background (looong ago) and was drawn to this product due to missing doing a ballet barre. I do not believe you would need to have a dancers background to enjoy this product however- it caters to all levels of fexibility. I would and have recommended this product to many of my friends and will continue to do so.

    0 Votes
  • Re
    reluctant exerciser Dec 26, 2012

    Thanks everyone for taking the time to post. I was looking for a low impact workout after a surgery and saw the infomercial. This gimmick is still being sold in 2012 and is now $500!!! I appreciate this site and will save my money. I guess when something sounds too good to be true it usually is. I found on another web page that it really doesn't burn very many calories.

    0 Votes
  • Br
    Breathless Sep 17, 2012

    I too am at a sad ending with this product... And although you all seemingly got it at 200 dollars it's now 498.00 and I didn't know that until I called to return it. What the heck is in it that makes the manufacturers believe it should carry such a rediculous price. I can't believe them... It was made by MIT okay ... Biggggg Whoop!!! this still doesn't make it worth 500.00 it's not electric it has no gadgets and no extensive makeup ... Somebody please tell me why it cost so much. And I've been trying all week to return it ... I'm contacting a lawyer this is sad. So sad... Something that could've proven to be so useful has only decrease the value ofonline purchases.

    0 Votes
  • Au
    Australia.com.au Sep 16, 2012

    Hi! I am from Australia and I saw the Fluidity on television didn't have time to watch the final stages of the add - cost etc. so I thought that I would Google it and thank goodness I came across this site - the cost is ridiculous and the I must admit I was a bit apprehensive but thought why not - but now that I have read the pitfalls of buying online I am glad as I don't need any more stress - Thank-you!

    0 Votes
  • Su
    Susan Gray Aug 01, 2012

    Thank you for the input. I was considering purchasing this but guess what Four years later (2012) it is not $200. But close to $500., probably more including taxes and shipping. If you were disappointed with it at $200. I am definitely not ordering it at today's price. Thanks for saving me so much money and disappointment

    0 Votes
  • Si
    sierra1728 Jun 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Ditto all of the thank you's here, I was also planning on purchasing this but I couldn't remember the name, So happy I found this site. Guess I will make a smarter decision and use the Eliptical, Malibu Pilates machine and the Ab Lounge (all sitting in my workout space in my garage). Taking the dog for a long walk sounds like a good idea also since she is getting chubby like me.

    0 Votes
  • Sb
    SB Miami Jan 12, 2010

    I'm sorry to read all the negative comments about the Fluidity Bar and exercise package. I bought it about two years ago. I was prepared for all the attempts to get you to pay more (i.e., if you want it shipped faster, etc.), because that is standard for infomercial products.

    I got the bar and package, and really like it! You could do many of the exercises with something else, but this makes it very easy to do it in my bedroom in front of my TV. Friends definitely notice a change in my fitness.

    My only complaint is that the DVDs get old quickly - I looked for more to buy, but they apparently don't have them.

    I DON'T think it is a rip-off. When part broke at one point, I was able to get through to customer service after a couple of tries, and they immediately sent me a replacement part at no charge.

    0 Votes
  • B1
    B145 Oct 15, 2009

    I am so sorry I did not find this sight back in July 2009. I purchased this product but did not receive all of the products they stated would come with it. The website stated you would receive a eating plan, a ball, and a band. When I called customer service about these products they told me the items are on back order and they have no idea when they will come in. I have never heard of a company that has items on back order with no date in sight when they think the product will be in. Th e customer service "SUCKS" and that is a bad sign with any company. It also came with no instructions unless the DVD is the instructions. This was a big dissappointment! Also, a costly one!!!

    0 Votes
  • Sh
    shashana1 Sep 12, 2009

    Hi everyone thank you so much for this information because I was really considering purchasing this equipment but it seems that big Pharma isn't the only one deceiving us. I was going to purchase fluidity for my back but since I saw you guys comments I'm seriously reconsidering because right now I dont really have the time to sew someone and if I ordered it and had that problem I surely would have sued there ###. P.s. Although what I'm about to say has nothing to do with the above statement I'm gonna say it anyway. There may be a cure for HIV/AIDS Please try it even if you or someone has full blown AIDS and I use the word may because I dont want to hear any thing from the FDA. The website is www.liquidmannagold.com one packet starts for $50 and up but you can get a deal $350 for 7 (there's another website if it's not that one that offers the 7 for 350, its www.biologicalmiracle.com). It's shark and crocodile peptide combined it helps make the immune sytem stonger and it's also great for infections at least so they say but regardless i'm gonna buy it no i dont have hiv/aids im buying it for the infection part etc., you can put it on cuts or take it in orally I think just please research it . And it's not approved by the FDA them crooked motherfuchers that are killing us slowly yall people in America needs to wake up stop taking drugs etc. and find organically grown herbs, fruits, plants, whole food supplements, and foods to eat. Thats why you guys are always getting sick no living enzymes in yall foods. Just get the "More Natural Cures Revealed" book by Kevin Trudeau. Trust me because I have nothing to gain by telling you this you do. I dont work for any one of these persons that I'm talking about nor do they know me. But anyway on the man with full blown AIDS it was mentioned in the book he took the peptide for 30 days and the AIDS he had was completely eradicated it was gone ok so just research it and try it yall lives are more important and so far everything that I bought because of Kevin Trudeau's book has not disappointed me so im sure that it wont disappoint you. May God Bless all of u with good health, life, and eternal love. Sincerely a concerned citizen.

    0 Votes
  • Ms
    msbbyrne Jan 25, 2009

    I love the bar! I bought it used (look at craigslist) for $50. I think it's a great product, and has great potential as a part of a fitness regimen. If you're overweight (like I was), you'll need to add cardio to burn the fat off, but doing this 3 or 4 times a week you'll have new curves/ muscles under the fat! After I learned the techniques from the DVD's, I made up my own routine and it's working. You can incorporate yoga and/ or pilates using the bar too. It is big and heavy, but it fits under my bed and I can roll it out. Carrying it up stairs is no fun at all. Set up is easy. It's so sad t0 read how unprofessionally the company has treated people who shelled out the big bucks for the bar. I think the bar could really help people get back into shape and love what they are doing. I hope some of you consider buying it USED- it can be a very useful addition to a home gym.

    0 Votes
  • Et
    ETC Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am so glad I read your comment before purchasing this product. A family member of mine has the fluidity bar and I have wanted one for quite some time but after reading your comment, I think I may wait. Thank you for sharing...you saved me money and aggravation.

    0 Votes
  • Je
    jen Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i am so frustrated that this wonderful product is getting terrible reviews, just because the consumer was a ### and feels "mislead." if you had done a little bit of research before buying the product, you would have realized that it costs over $220 when it's all said and done.

    that being said, i happen to own a fluidity, and i love it. it's helped me to lose the 20 lbs i gained after breaking my legs in a car accident. it also is one of the only workouts i can do because of the way my injuries healed.

    if you stick with it twice a week or more, you will notice a HUGE difference in just one month. i guarantee it. i've been using it for 3 months, and i've lost 20 lbs so far and look and feel so much stronger. yesterday at work, a client commented that i looked like a gymnast. no one has said that to me my entire life, before i started using fluidity.

    fluidity will be a godsend if you:
    *BE A SMART CONSUMER
    and
    *DEVOTE ONE HOUR A WEEK TO YOUR WORKOUT!

    0 Votes
  • A
    A Dec 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Being an advanced exerciser, the fluidity bar was a great addition to my regimen. People may be having problems because they're not used to working out on a regular basis and may not be educated on physical fitness enough. The only complaint is I have to set my 15 pound, 12 pound and 10 pound free weights across the front so the bar doesn't move, which was disappointing as the info mercial shows no movement of the bar at all. With that being said if you use correct form and pay attention to the cueing this is a great workout, it really addresses the muscles that are overlooked/underused when doing a regular strength training program. Check into Lotte Berk, and the Bar Method dvds also, these may be helpful to start with and can also be used with the fluidity bar. As far as any issues with payments, sorry, none what so ever. Thanks.

    0 Votes
  • Di
    Diane Oct 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am so glad I saw this sight. I was considering buying this item, but after reading the comments - which sound all too familiar from other past mistakes I made - I feel you all saved me a lot of headache. From all I have read, one of the posts is right - "save your money and walk" (or something like that). A GOOD walk with watching your diet will do as much good as any bar. Thanks to all of your for your honest posts.

    0 Votes
  • Pa
    Patti Oct 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am so glad that I found this site. I will save my money. Thanks

    0 Votes
  • Ki
    Kina Oct 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thank you everyone for saving me a LOT of money that I really didn't have. I loved the infomercial and thought this would be great, however, after reading from real folks who have purchased this, I have decided not to do so. THANK YOU ALL VERY MUCH !!

    0 Votes
  • Cl
    Clare Oct 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm so happy I found this. I just saw the infomercial and it looked too good to be true; now I know it is!

    0 Votes
  • De
    Denise Oct 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I work in entertainment and despite the constant voice in my head, I too was ready to lay down the money for this machine - but after reading all these comments - I'm reminded, if it looks too good to be true, it probably.
    I'm going to try the callanetics video. Thanks for all the insight.

    0 Votes
  • Jo
    Josephine Sep 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I actually called the customer service last saturday to make the purchase but then the agent started selling me lots of stuff so I decided to check website about FB first if it's all worth it but thanks for sharing all these feedbacks I will just keep my money and start walking.

    1 Votes
  • Lo
    Lovelace Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    wow. i watched the program like the rest of you and was really looking forward to ordering the product. but after reading the good and bad reviews I don't want to invest in a company that doesn't sound like they take the time to show customer concern. what a dissapointment. o well this isn't the end. I can always get a pull up bar bar drill it to my door and go from there. that way i can use it for excerise and a knight stick if someone tries to break in.(lol) life is what u make it, it just like these reviews has it's up's and downs.

    1 Votes
  • Za
    Zandra Aug 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thanks to everyone for the comments. They are the reason I'm NOT going to purchase the Fluidity. Think I'll check out the Callenetics by Callan Pickney as mentioned by Belinda and avoid the Fludity pricing scam. I can assemble anything.

    1 Votes
  • Br
    Brenda Aug 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm glad I decided to check on the internet before I called in to get Fluidity. I actually logged on because the commercial only said one payment of $39.95, but never told the total cost, or number of payments. They are really pushing the "free trial."

    I probably would have gotten it and ended up keeping it to avoid return costs and shoving it in a closet! Thanks for your input!

    2 Votes
  • Be
    Belinda Barron Jul 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I don't have a complaint. I just have a comment. After watching the Fluidity video I noticed the movements are very similar to Callenetics by Callan Pickney which also involves a bar but it can be any bar as long as you follow the instructions and it is safe to use. I used something already in my home. her book and DVD can be bought in any bookstore or Amazon.com. It's worth looking into to see if you think what I think.

    3 Votes

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