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Florida Governmental Utility Authority [FGUA] Customer Service Phone, Email, Contacts

Florida Governmental Utility Authority [FGUA]
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5.0 31 Complaints
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Florida Governmental Utility Authority [FGUA] Complaints 31

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8:52 pm EDT
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Florida Governmental Utility Authority [FGUA] over-billing - lack of customer service or care

194 Joel Blvd Lehigh Acres Florida - #2 Over $200 Water bill for 4 days of service - we explained no one was there, no leaks, no faucets left on. We need a leak test and have someone come out and look at meters. New meter request. There is no one holding FGUA accountable our word against theirs and we can't fight it we have to pay it or have no service. We did not use this water. Something is faulty and they don't care to check into it.

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Debra Danieli
, US
May 14, 2019 8:58 am EDT

Lying POS. You've been overcharging me for 6 years and I am contacting channel 8 to investigate you and to expose you one television. I tried to work with your customer service in New Port Richey Florida. For your theft of more than 30+ dollars per month for six years. There was a defective water meter at my location and I want to be compensated. Even if I have to take you to court.

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DLizotte
, US
Oct 01, 2018 1:06 pm EDT
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As the Ombudsman on behalf of the FGUA I have reviewed Mr. Williams account and would like to respond to the concern he has posted. The March 12th statement he is referring to shows he was billed for 4K gallons of water usage for a period of 32 days (2/01/2018 – 3/05/2018). The statement balance is $223.53 and includes a reconnection fee of $125.00. There does not appear to be any evidence of a leak as the 12-month average water usage for the household is 4K gallons.

The FGUA began installing Advanced Meter Infrastructure (AMI), or smart meters system wide in Lehigh Acres on March of 2017. A new factory calibrated meter was installed on 6/22/2017 and there is no reason to believe the meter is faulty. However, Mr. Williams may request a 10-gallon test of the meter to verify the meter accuracy.

The billing standards followed by the FGUA are outlined within Florida Administrative Code. I would be happy to assist Mr. Williams with addressing these concerns, should he feel free to contact me at [protected], Ext. 1211.

Best Regards,
Donna Lizotte
Community Service Representative on behalf of
The Florida Governmental Utility Authority – Lee County

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Florida Governmental Utility Authority [FGUA] outrageous reconnection fee

I was wrong in not paying my bill on time no excuse, but to charge a $125.00 reconnect fee when I paid the same day of disconnect and waited till the next morning to be reconnected instead of getting hit with another fee of $65.00 to reconnect that day. I have never missed paying or been disconnected before so why do they slam us with a fee of $125.00? Granted I should have paid on time and am willing to pay a reconnect fee for a reasonable amount but not more than my monthly bill is to begin with. The FGUA should reexamine their policy and make it more appropriate. I feel that they are price gouging as their is no other water company in this area for competition to keep them in check. Maybe a class action lawsuit will be necessary to bring this about? This is an excessive charge and should be reduced.
sometime people go thru a hard time in life im sure everyone can relate and if they are struggling to keep up with account and on top of that you add a charge like this as if its not hard enough. this is outrageous charges...

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3:27 pm EST
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Florida Governmental Utility Authority [FGUA] overbilling

Overbilling. Horrible Costumer Service. Avoided helping costumer until demanded.
My usual bill is around 45$ per month. Over the sudden I get a high bill in the 80's. I assume they are adjusting underpaid usage, since they guesstimate the usage and that's for sure: since 2 month in the row it'll be 44.3 or next 3 month same bill 36.77... and then I get two 88.55$ exact same overbilling 2 month in the row. When I call to find out what is the issue, in a professional manner, I get a rude costumer service lady. Instead of helping, she tried to blame me (her name is CARLA)... There is no leak, the new bill is back down to $60 and that's after I power pressure washed the house and deck (and still less, then when I was not even home a lot for the high bill). Now they want to charge me fees because I refuse to overpay. 1 person same house, no change, doesn't warrant 250% spike in billing 2 times in the row.

To me it should be simple. Check the issue, provide good costumer service, I don't even mind overpaying a little. But they can't even get that right. Rude and unprofessional. Still waiting for a manager to call back. Planning on going there in person. Ridicules company and horrible costumer support ethics.

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Florida Governmental Utility Authority [FGUA] water service disconnected

Gerald Rossow 5029 Blue Runner Ct New Port Richey, FL 34652. Acct#[protected]. I paid past due amount of 105.00 on 11/20/2017 and my water was turned off on 11/21/2017. My confirmation number for the payment is [protected]. My confirmation number for the $125.00 reconnection fee is [protected]. I feel that I should receive a refund of the $125 charge. It was unfair and unjustified to have my water service disconnected.

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7:24 am EDT
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Florida Governmental Utility Authority [FGUA] water supply

I have lived in Port Richey for 4 months and have twice experience instances of going 4 or more hours without running water due to a main water line break. To make matters worse, we are then placed on a boil water alert that last for more than 4 days and counting. I work from home and have lupus (compromised immune system). I never experienced anything like this in Tampa and never had to live on bottled water. The water quality is horrible and I have had rashes due to it. The monthly charges for service is crazy and they do not communicate outages in a timely manner. They do not offer the customers any discounts on their bills for the times when they are without running water. The most recent water line break took place July 18th. Their phones weren't working for the entire day which is suspicious. We are still on a boil water alert and I have been all week.

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2:18 pm EDT
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Florida Governmental Utility Authority [FGUA] deposit never returned

I had to give FGUA a substantial deposit when I started service about 2 1/2 years ago. They refuse to give it back to me even though I have never been late on a payment and my credit rating is 800. They told me it would be returned when I sell the house or die. I don't plan on selling so I have to die to get it back, makes no sense to me. They are just keeping it which is stealing.

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Florida Governmental Utility Authority [FGUA] excessive reconnect fees. gouging

I was wrong in not paying my bill on time no excuse, but to charge a $125.00 reconnect fee when I paid the same day of disconnect and waited till the next morning to be reconnected instead of getting hit with another fee of $65.00 to reconnect that day. I have never missed paying or been disconnected before so why do they slam us with a fee of $125.00? Granted I should have paid on time and am willing to pay a reconnect fee for a reasonable amount but not more than my monthly bill is to begin with. The FGUA should reexamine their policy and make it more appropriate. I feel that they are price gouging as their is no other water company in this area for competition to keep them in check. Maybe a class action lawsuit will be necessary to bring this about? This is an excessive charge and should be reduced, its like not turning on your turn signal in a turning lane that road ends on and you cant do anything but turn, and getting a ticket for that, ridiculous, excessive and gouging.

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Sunny863
, US
Oct 25, 2017 4:28 pm EDT

It is FGUA's fault for servicing areas that are not local! I have FGUA through lady lake and it's the same. I live 3 hours away but Lady lake is who provide my water service. This company is running a scam from Billing to ReConnect Fees. Us customers must come together with documentation and seek the best Attorney to start a class action law suit like the other young lady said. $125 is price gouging to reconnect! This is the ONLY utility company that does not atleast bill on next bill for reconnect fee. You would think they would since the reconnect fee is so high.

Then the Rep Donna Lizotte tried to make the customer look bad by airing her payment history when she already admitted to not paying. But this is what they do when they know they're wrong try and make the other party look bad. Unfortunately it does not matter if your late one time or 100 times the reconnect fee is HIGH.

PERIOD.

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tdv61
, US
Apr 23, 2017 1:32 am EDT
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I to have found the $125 reconnect fee over the top. It is excessive given the excuse of wear and tear of vehicle gas employee time... I have sought to make a formal complaint to the Public Service Commission for the excessive reconnect fee... I would encourage Ms Concepcion to do the same

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Evelyn Maestre
, US
Feb 03, 2017 1:11 pm EST

My thing is if you didnt have money to pay your past due than what makes you think we can give away thats right give it away for $125.00 more plus the past due balance? Its a total rip off and I really hope someone does something about that fee because it ridiculous amount or reconnect fee. FPL is only $17.99 others are like $10.00 so for you to charge $125.00 for water is outrages.

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Florida Governmental Utility Authority [FGUA] overbilling

There needs to be an audit of FGUA because of overbilling. I was out of state for three weeks and my bill was higher for that month than the previous one when I was home. Calls of complaint to FGUA said someone probably 'stole' my water! There r no leaks in my home and I live alone.

Pasco water utilities are current undergoing an audit where massive problems have been found. How can we get an audit done on FGUA as I'm sure there will also be massive errors uncovered.

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I have been a customer of FGUA Water Co in Lehigh Acres for 2 years. In that 2 years, my water bill has always been between $30 and $50 dollars a month except one month when I filled a hot tub twice, pressure washed the house exterior and watered new landscape plantings in which the bill was about $80. In Dec. I got a bill for $18.90. I called to let them...

Read full review of Florida Governmental Utility Authority [FGUA] and 9 comments
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I have owned the property in question in Lehigh Acres, FL since April 20, 2007. As of October 2011, I have not resided in this home. This address has been vacant since mid-October 2011 and is in the process of foreclosure. I was extremely disturbed to receive a bill for over $400 for service from FGUA. So I faxed their company on 3/20/12 requesting...

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Please contact us with any knowledge of a class-action suit against FGUA for billing issues. -kenny [protected] Synopsis: Fgua "purchased" the water monopolies (Lindrick and Aloha that we know of). Their first bill to our computer store was for 16000 gallons of water (we don't drink that much coffee). Numerous calls and weeks later we get a call from a...

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Overview of Florida Governmental Utility Authority [FGUA] complaint handling

Florida Governmental Utility Authority [FGUA] reviews first appeared on Complaints Board on Jun 15, 2010. The latest review Charging me for a deceased person bill was posted on Aug 24, 2023. The latest complaint Charging me for a deceased person bill was resolved on Aug 24, 2023. Florida Governmental Utility Authority [FGUA] has an average consumer rating of 5 stars from 31 reviews. Florida Governmental Utility Authority [FGUA] has resolved 31 complaints.
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  1. Florida Governmental Utility Authority [FGUA] Contacts

  2. Florida Governmental Utility Authority [FGUA] phone numbers
    +1 (855) 396-1256
    +1 (855) 396-1256
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    Payments By Phone
    +1 (877) 657-8889
    +1 (877) 657-8889
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    Lady Lake
    +1 (239) 368-1615
    +1 (239) 368-1615
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    Lehigh Acres
    +1 (727) 372-0115
    +1 (727) 372-0115
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    New Port Richey
    +1 (239) 543-1005
    +1 (239) 543-1005
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    North Fort Myers
    +1 (239) 455-1583
    +1 (239) 455-1583
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    Golden Gate
    More phone numbers
  3. Florida Governmental Utility Authority [FGUA] emails
  4. Florida Governmental Utility Authority [FGUA] address
    280 Wekiva Springs Road, Suite 2070, Longwood, Florida, 32779, United States
  5. Florida Governmental Utility Authority [FGUA] social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Florida Governmental Utility Authority [FGUA] Category
Florida Governmental Utility Authority [FGUA] is ranked 53 among 79 companies in the Energy and Power category

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