Menu
Register
Write a review File a complaint
CB Energy and Power Florida Governmental Utility Authority [FGUA] 6915 Perrine Ranch Rd, New Port Richey, FL, 34655, US
Florida Governmental Utility Authority [FGUA] company logo
Florida Governmental Utility Authority [FGUA]
reviews & complaints
Florida Governmental Utility Authority [FGUA] company logo

Florida Governmental Utility Authority [FGUA]

6915 Perrine Ranch Rd, New Port Richey, FL, 34655, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
K
2:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Florida Governmental Utility Authority [FGUA] has left an official reply on this complaint.

Florida Governmental Utility Authority [FGUA] - fgua

FGUA has terrible service. There was a boil water need for 5 days 6/26/20-6/30/20 with NO notice to customers. Our water was brown. A sign on SR54 during a pandemic was not seen by me or many others in our community. No calls or texts even though they've notified customers personally in the past. Requests for 5 day rebates on water bills have been denied.
I can't find who governs this utility. FL Public Svc Commission refers me to Pasco County Utilities and Pasco Cty refers me back to FPSC! We need a new water company.
I have not received bills from FGUA in past 2 months. We've paid our balance online. Have not requested paperless statements.

Read full review of Florida Governmental Utility Authority [FGUA]
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
C
11:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Florida Governmental Utility Authority [FGUA] has left an official reply on this complaint.

Florida Governmental Utility Authority [FGUA] - charging me $125 for reconnection fee that was never turned off

The technician came to my house on 7/25/2019. He put the flyer on the door to pay by 1 pm that day but he didn't turn the water off. We paid our bill that day but they never turned our water off. They still billed us $125 to reconnect water that they didn't turn off. I have to get help from charities to pay my bills and I'm not going to have them pay for something that never happened.

Read full review of Florida Governmental Utility Authority [FGUA]
Update by Christopher Lane
Sep 23, 2019 4:24 pm EDT

I paid them $125 to pay the $98 before they turned it off. They took that money and then turned off my water. I always pay at least the minimum to keep my water from being turned off. You don't charge someone $125 to reconnect my water and come out a week later and turn it off. While taking the $125.83 I gave you to pay the $98.53 to keep my water from being turned off. That rounded the bill to an even $200 to pay this month, then I would be all caught up.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.