Me and my husband had a membership in EP location. In the beginning we had to wait for someone to come out because it never worked. Now there is a huge pothole at the exit of the car wash which pretty much will damage your car and dirty it again seeing it fills up with mud water. Lastly we had to cancel since we are going away for a few weeks and thought we would just renew when we came back. We still had a week left on our membership and they did not honor it. They made me back out of the car wash while on the tracks which damaged my rims. I was only taking a break but honestly I will never stop there again.