The online info stated that if this group couldn't fix the problem that the $19.95 would not be charged.
The first "expert" hung up on me. The second was unable to solve the computer problem. I emailed the second guy and let him know that his suggestion hadn't worked and that I would like a refund of the charges to my credit card. I rec'd an email from Fixya saying that if _I_ had fixed the problem to let _them_ know?!
No refund was forthcoming . . .
The complaint has been investigated and resolved to the customer’s satisfaction.