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I purchased a DCS 5 burner stove top range 3 years ago. A few months after I bought it the center burner stopped functioning properly. I have tried to have it repaired for over two years but no one has been able to fix it. At the time, there was only one appliance store in my area who carried it and when they couldn't repair it they stopped returning my calls. No one else in the area would try to repair it as they were not familiar with it. Now that there are two other appliance stores in the area carrying Fisher Paykel I am trying again to get it repaired. The center eye's igniter continues to click because the gas is not getting to the simmer flame. I've had a repairman out to check it, have had a new burner installed, and still he was unable to fix it. He now says that he doesn't think that it can be repaired. I am about to rip the thing out and throw it in the ocean. I've talked to customer service numerous times over the last month and I just get the run around. I would never buy one of their products again. When four different repairmen have been unable to fix it then it obviously is a lemon! It just saddens me to know that I am just a little fish in a big sea who paid a lot for a stovetop that obviously was defective and am unable to get it repaired or replaced! Not the best way for Fisher Paykel to treat its customers!
DON'T purchase a DCS RANGE ! When you spend 5k on a range you would think you are purchasing a spectacular product..think again. I have had continuous problems. They all started out with the self cleaning program. I tried to get a replacement in the first year, but that wasn't going to happen. There customer service/technical assistance people are horrible to deal with. I've written numerous letters in the past to corporate...never hear anything. When I continue to call with problems, they say to call one of their certified repair people. I have had 3 different repair centers do repairs and they are never sure what the problems are. The last repair was an oven heating element which worked when replaced, but now less than 1 year later it's not working. I have been told about design flaws and the repair people haven't told me this, but DCS technicians...ironically, they state that they have the best products, but they do not stand behind them -- or their mistakes. Today, I tried to run a self clean...it clicks on and off, the fan does not run...if it wasn't so heavy I'd throw it out the door. If you have 5k to throw up into the wind you can purchase one of their products, but in all honesty, I would purchase a $400.00 range -- it might not look stunning in your kitchen but it will probably be reliable and also be repairable. Good luck!
I also bought a DCS stove 3 years ago and we've had no problem with it at all until this month. Now when we try to light one burner the igniter on another burner keeps firing. fortunately we still have four good burners and a good oven. I can't seem to find a repair person at all that knows about the stove. When I called DCS I got a call center in New Zealand(Now I know why), and they gave me two references: one for a repair service 40 miles away that won't come this far, and another that says they don't repair DCS stoves. Maybe we should have bought the Wolf.
I have the same stove, and it goes through igniters like diapers. No fix in sight.
It's a shame, as it was a very expensive stove.
Don't buy DCS. Go for a brand name.
Allen
If anyone is thinking of buying as DCS, forget about it. Our oven and broiler are not working correctly and the repairman can not fix it. The parts DCS keeps sending do not fit and the last time the guy left he gave up. But when we came home, the house was full of gas. DCS seems not to care, if I could throw mine in the ocean I would too. It is a total piece of junk!
As you can see in my addition to this subject, I am in a very similar pickle to yours. The simmer burners stopped working properly more than a year ago, and now the stove top is completely rusted-out underneath because the burners aren't really sealed. The repair guys are aghast at the condition of this 3 year-old stove, and are having trouble fixing it at all.
I really wish we could get some attention in this matter, and get Fisher & Paykel to treat us properly. We spent a lot of money on these things, and it seems that they could not care less about us. Well, as long as we get the word out, maybe people will stop buying from them.