The complaint has been investigated and
resolved to the customer's satisfactionResolved Fingerhut — order/customer service
resolved to the customer's satisfaction
I had never ordered from this company before, but remember my parents getting their catalogs as a child. This year, I recieved a catalog for Christmas, with a offer of credit. I ordered a personalized ring for my mother-in-law for Christmas out of their "Holiday Big Book". At the time of order, I made clear to the rep that this was a gift for an out of state relative, that I needed to be sure of delivery. I was told at that time that I could expect a max wait of 2 weeks for a personalized item, so i went ahead and placed the order. A day later, I called back to see if I could chage the size because I had accidentally ordered a size small. I was told at that time that if they cancelled my order, it could take up to 60 days to get my refund. That rep assured me that I would have the product in hand within 10 business days and suggested I take it to a jeweler and have it sized if I could not wait the 60 days for my refund. I called their joke of a customer service number tonight (12 business days) after the second phone call and was told that they have a shipping date of December 26 and that I should recieve it 2-3 days after that. As I was passed up the line of management, I was told that I could not get a refund because the item was already shipped, even though not 5 minutes before they had told me it wouldn't ship until the 26th. When I pushed on the shipping issue, I was told that they would not provide me with any kind of tracking number nor would they give me their "vendor's" information so that I could try to contact them directly. They also tried to say that because this item is coming from an outside vendor, that they could not refund this purchase, which is absolutely ridiculous, they took the money out of my checking account within 2 days and I am sure they would be able to put it back in the same amount of time(thank God I did not go with the credit they offered me). This has all left me in a situation where I am out over $150 and with no gift and all I got from their customer service was a "We can do that because your order already shipped", "We are sorry for your inconvenience", "Your order will not ship until December 26th, nothing we can do about that because it ships from the vendor." Am I alone thinking this sounds like a load of bull's feces???? Can't refund my money because it already shipped, but it won't ship until almost 3 weeks from now???? My advice to anyone reading this post is to NEVER do business with these people...you are doing yourself a favor and saving a lot of frustration if you take this advice.