The complaint has been investigated and
resolved to the customer's satisfactionResolved findagrave — theft
resolved to the customer's satisfaction
I have had similar experiences. This site is a dictatorship and it hides behind the guise of helping others connect with their loved ones. They are despicable!
I have experienced the rudeness of the admins, the failure to respond, and the deletion of years worth of work due to preferential treatment of another member. The member's name is BB - no bio given. At the time of her attack on me, I had been a member for nearly 9 years. The BB member was listed as having been a member for 3 years. She spammed my email box with claims of duplicate listings. I let her know that I did not have duplicates as the originals were incorrect and although I contacted the original creators I had never received an answer. Also, some of her claims of duplicates were just flat out lies. In most cases they were two completely different people. This woman was trolling the entire site 'looking' for duplicates and her wall was filled with messages from other members that complained of her harassment and spamming, all in regards to so called dupes. I told her that I had no idea why she kept hounding me about these so called duplicates when the listings didn't even belong to her. Then one day, my account was deleted. All my work was gone. I contacted the admins but never did get a response. That was 6 months ago and still nothing. I checked the BB profile and suddenly she's been a member for 9 years now. She was able to change that, which tells me she IS the admin. She's one of those "numbers" submitters and couldn't care less if her info is correct or not. She has absolutely no regard for anyone's grief and after my work was deleted SHE entered MY information as her own. So she stole my listings and my photos. These are members of my family. I went back and checked her bio again and now she's been a member for over 11 years! Yep - she's one of the admin. That is downright scary!
Because I had such a negative experience I began doing research on this company. I was amazed at all the negative comments surrounding the findagrave website. When you are the one going through it, you don't realize that others have had the same bad experiences and in some cases much worse ones. There are legions of people complaining about the website. I thought pissedconsumer.com and complaintsboard were the main venting places, but there are many others all over the web.
If there is an example of how NOT to run a website, it looks like findagrave has found it. I have been in contact with well over 100 people that experienced problems, if not out and out harassment from the members and admin of the site. There is actually a lawsuit pending regarding the lost work involved by some of the former members.
The worst part for findagrave though, is they have become a joke to the ancestry.com community. Findagrave thinks it's flexing it's muscles when it deletes accounts and removes other people's work. But what they are really doing is creating dead links that ancestry had listed as relevant information. This has made ancestry.com look bad and they do not take that lightly.
A friend of mine works at ancestry.com and they receive a multitude of complaints about dead links from findagrave all the time. It's my understanding that ancestry has to remove all the findagrave links from their site and disassociate themselves from them.
I mean when you have the largest website in the industry actually linking to your site that's a big deal. But they blew it - All because they wanted a select few to be the big fish in a little pond.
It's mind boggling! Actually, it's a shame because findagrave had an opportunity to be one of the "big" ones but instead they let their egos and troublemakers ruin their chances of ever being taken seriously.