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On April, 30 2019 I am into this location and funded the new checking account I opened online with a $20, 000 cashiers check from chase bank. I was told my debit card was in the mail but my funds were not available for 3_5 days, and I could not reicieve any funds beyond $100. Today Monday May 6, 2019 I received my debit card, I attempted to activate my debit card several times to no avail. So I attempted to call customer service, being I'm a brand new customer there must be some error. Much to my surprise I was put on hold again and transferred to their fraud department, a woman took my call and quickly became incredibly rude stating as my account was being activated a negative mark on my trans union credit came up and they were putting a stop hold on my account for 30 days... so basically creditors ho claim I owe the, money are allowed to take my money without any proof any warning any details... I have a two year old son, I hung up on the woman and gathered my child and myself frantically to the location I deposited my cashiers check.in 2010 my identity was stolen for a 2nd time when my wallet is social security card credit cards drivers license were stolen out of my car. I have dealt w so many problems as a result of this from mortgages being taken out in my name to the police contacting me to question me about a person I never met and accused me of lying when I said I never met that officer ata patty weeks earlier. I even went as far as to go to social security offic to attempt to change my ss # I met w Andre who seemed nothing short of irritated and disgusted at my presence my child was w me and he said it wasn't his actions but trans union. I told him I needed groceries I'm aware I have had fraud talent activity in the past and was planning on using my money for an attorney to help me sort his out. On the 30th when I deposited this my older 2008 Jeep Patriot w dents on the side had a problem w the alarm hitch continued to go off while I was depositing this check the same manager ca, e out laughing about my car, I told him my replace, ent key was malfunctioning. After I briefly while humiliated and crying with my two year old screaming in this andres office, which he did not close the door to give privacy to the humiliating experience then picked up his phone called someone and said flatly "how long will it be befor this account can be closed?" With that he hung up. He did not apologize, he did not see that holding my money from me from a false claim made against me was not logical or ethical in fact that they were sided the people who committed fraud against me. He shrugged his shoulders. And sai u may pick up a check on Friday for the amount remaining in ur account." I said ok and for the two week delay that 1. Ruined my Mothersday 2. Made my atendence at a very important college graduation were now canceled 3. The very needed mold removal that has been making my family sick would be put on hold and my Mother's Day and birthday plans were now also ruined as I planned to have breast augmentation surgery next week to be healed by my 35th birthday on May 27th will not happen and worst of all I am gong to go w out groceries this week simply by picking a bank that gives thieves a shot at their customers money before they give their customers any say at all. I did not tell him what this cost me beyond groceries. As I could see in this horrible evil mans eyes he was enjoying my pain and watching me cry as much as he enjoyed public ally humiliating me and discriminating against me due to a fradluent credit report. I told him the bank was not the police or had the right to demand how I spend my money or have the right to with hold $19, 900 dollars from me after choosing to not help or resolve the issue but immediately close my account. When I asked so what do I get from this complete panic attack, humiliation and serious in confienence? He said nothing. I told him that was not accptable and that he had not heard the last from me. I opened this account for the two hundred dollar bonus offer. Now my travel plans, my mothersday weekend, my birthday, my bills, my surgery and a very crucial mold removal all have to wait another week because of this companies unethical and economically discriminative practices are allowed. When I asked for his bosses name he told me it did not matter and that would do nothing for me.
I didn't deserve to be treated like dirt or to feel dehumanized by a Parisian racist con.
As this is currently happening I need help as soon as I can. The worst part really is we have no grocery money and should not feel like pathetic people who cannot feed their on child when I work incredibly hard to do just that. I took a picture f myself crying in this andres office of me crying and the door wide open for anyone to peek in on the shame that was taking place however I cannot upload it right now as it is on a another device charging,
I am currently securing legal representation, will be calling the channel 7 & 2 news as well as picketing outside of this branch.
I will be heardand I will be tretaed w the respect customers deserve from their hired bank.
Humiliation and major personal costs do not fall in that category nor does forcing ur customer to miss their bill due dates.
Because of this my post traumatic stress disorder, anxiety and insomnia all are at an all time high. And my son and I ate ramen tonight bc all we have is each other. Andre found this humorous as he smiled when I told him that. He also came back at me with the fact I was given “some money” as in $100 the prior week. Like that was a reward. I have been fighting constantly for almost ten years to undo my identity theft problems, the last place I expected to be struck again is by my bank. I am a you tune up and comer as well as an active member in local politics. My sister in law is the treasurer of Macomb township the neighboring town to Shelby and I will use every platform nesssesary to make other single mothers aware of the serious danger opening an account here is.
The most insulting degrading part other than not being offered an apology or even Andre would must be so very important to 5th 3rd he can give out all of my inf yet refuse to reveal his bosses name after being told for the fifth time it was not fifty third rather than trans union... funny I do not rem, bet opening an account w the creditor I’m currently in major dispute about.
Your company is charging me in ways that can never be repaid but the amount I’m forced to pay for a canceled augmentation is $14, 395 due tomorrow. I will still have to pay that as I’m not giv8bg the dr a full weeks notice and that will be coming directly from this bank. And I will not rest until I am compensated for my distress and Andre is terminated.
I did not sign up to be judged scolded investigated humiliated or to have my plans for the whole month canceled delayed or missed. It is not my job to blindly obey idiotic false claims made against me or to adhere to criminal practices as I have already filed a dispute w trans union. It is not fifth thirds call as to if they have any merit to their claim. All of my personal info was comprised as it was my car that was broken into in front of my house I have no way of knowing if they also obtained other personal information such as my mother’s maidn name pets names previous addresses and ignoring this documented information to use against me is criminal and is costing a two year old boy his breakfast and his usually upbeat optimistic mother. Smiling at customers pain while leaving the door wide opening and calling to close my account w out me asking or any other solution proves I was a victim of discrimination and made a joke of both times I came in.
