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Fidelity Investments Customer Care Service

Fidelity Investments / FMR LLC

82 Devonshire Street
Boston
Massachusetts
United States - 02109-3605

Customer Support Phone Numbers

Phone:
+1 800 343 3548 0 7
Brokerage Accounts, Mutual Fund Accounts & IRAs
Investment Professional
+1 800 544 6666
Retirement Representative
+1 800 544 4774
Fixed Income Specialist
+1 800 544 5372
BillPay® Representative
+1 800 544 5703
Fidelity® Cash Management Account Representative
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Fidelity Investments Complaints & Reviews

Fidelity Investments / customer service nightmare

Gu
Guyloup on Jul 17, 2017
About a month ago I signed up for a monthly membership with a carwash vendor. 3 weeks after signing up for the service the vendor was already billing me again. I spoke with the vendor and since we could not come to an agreement I requested my money back and a cancellation of that...

Fidelity Investments / customer service and misconduct

Ds
dsull904 on Jul 13, 2017
I have been with Fidelity investments for awhile now and haven't had any problems such as recently. The rudeness and unprofessionalism of the reps and them not wanting to allow me to speak with management or anyone of authority. I was placed on hold for at least 15 mins without any follow...

Fidelity Investments / account

Sy
sydnimoon on Jun 29, 2017
I had my fidelity account linked up to my venmo account-a friend of mine had sent me $200 for rent and venmo froze my account in turn, fidelity completely turned off my account without warning, and the remaining money in my account? they kept it, represitative tried to tell me it had been...

Fidelity Investments / pension

We
WendyEmerson on Jun 26, 2017
I was scheduled to receive my pension beginning June 1st from Northrop Grumman, which is now managed by Fidelity as of April 1st. Fidelity claimed they didn't have any of my info and thereby has continued to delay payment and lie every step of the way due to one mistake after another in the...

Fidelity Investments / xiv shares purchased.

Je
jeff semonian on Jun 25, 2017
I purchased several shares of XIV at Fidelity towards the end of March, and I am still a customer of Fidelity...what they have done to me is not only illegal but discraceful. They closed my account without my knowledge (or any of the broker's knowledge on the morning of April 27th, 2017...

Fidelity Investments / pension funds payout

Ti
Timothy J. on Jun 1, 2017
Fidelity Investments abhorrent handling of pension payout. I have not received my company's pension payout handled through Fidelity. It's been 3 months. When the timeline for payout came and went, (2 1/2 months) and I hadn't received the check nor any notification of its arrival, I started...

Fidelity Investments / fidelity branch in framingham is not friendly to existing clients

So
sorin radu on Apr 12, 2017
Fidelity branch manager MsTara Grinham, at the Framingahm branch just informed me that they do not want any transactions made at the branch (any deposits in the brokerage accounts, nor retirement or any deposits)as all deposits should be sent to the Customer Center Cincinnati Way to go...

Fidelity Investments / Account withdrawal has taken 3 weeks, more than 10 days

Jo
Jo Barry on Feb 7, 2017
Incomplete communication and direction by fidelity investments regarding my withdrawal. It has been delayed over 3 weeks. I've spoken with at least 4 customer service reps and have been told a different issue or cause of the delay each time and that it has been resolved. I am not employed...

Fidelity Investments / Financial services

Ja
Jamesbro91 on Feb 7, 2017
I was told my account is restricted due to phone conversation nothing to do with accounts... Was not told what those conversation intelled. I was just told in conversation over the last few months was the reason why finiacial services made that decision. I was also told I can keep the...

Fidelity Investments / Pension funds & time of receipt

Ve
Veronica Spellman on Feb 2, 2017
I have a pension plan with fidelity through my company and requested that my funds be sent by direct deposit as required by their process. I have contacted them on several occasions and they cannot inform me what date they will release my funds to me. No one can provide that information to...

Fidelity Investments / Fidelity investments is a giant rip-off !!!

Da
David Miller on Jan 29, 2017
Fidelity Investments charged us over $835.00 & change a year in fees for managing $55, 000 to $66, 000 on average for a decade. Do the math, its a large scam !!! Always promising to improve the portfolio. :) Every 4 months they subtract over $200.00 & change from your retirement account...

Fidelity Investments / Unexpected loss in spite of sharp markets increase

Vi
Viktor Sharov on Jan 17, 2017
Dear Fidelity, Until 09/01/16, my balance was OK and in accord with the market trend. Not after 09/01/16. After this day, my balance sharply decreased in spite of sharp increase in all markets. I understand that my asset allocation contains 46% of bonds and they decreased. On the other...

Fidelity Investments / Transfer of funds from 401k to ira

Co
cokeloader on Jan 4, 2017
I was told it would only take 3 bus. Days to transfer my 401k funds to my IRA. I was told on Dec. 28 that . Again on Jan. 3 that my 401k funds would be in my new IRA. During that time I said I needed to buy stock x [uses] . Today JAN. 4 I talk to Ron and Steve Spence and was told that it...

Fidelity Investments / Regard a direct rollover of my 401k to fidelity investment and not protecting my assets.

Ch
Chuy Flores on Dec 29, 2016
Case name: jesse flores Case no. : 0370412151984 Fidelity file no. : w078990-31oct16 Complaint: fidelity did not protect my money, on 10/12/2016 I had transfer my 401k retirement plan to fidelity investment rollover ira of the sum $24, 141.01 from my retirement plan from national oilwell...

Fidelity Investments / Cash account ending in 8339

Jo
John Cross on Dec 21, 2016
I john cross recently rolled out of my berkshire hathaway automotive 401k in to a fidelity cash account. I used my debit card to withdraw funds and then a week or so later I tried to with draw money from my account and it was flagged and closed by the fidelity "fraud department" Requiring me to...

Fidelity Investments / 401k verizon

Di
Dianne Robertson Angulo on Dec 9, 2016
I called the early part of November 2016 to close out all accounts I have with Fidelity. I was told that my check will be rcvd by the 1st of Dec 2016 but I didn't rcv it. I called and sooke to an Alisia and she said she was my point of contact and I will have my check by Monday, December...

Fidelity Investments / Employee katelyn hughes

Re
Rent198Alsace on Nov 11, 2016
Hello, your employee, Katelyn Hughes, inquired about an apartment I have for rent. She mentioned no prior rental references but she can use Fidelity, her employer as a reference. I had responded we require rental references and good luck in her search. Katelynns response was that I had...

Fidelity Investments / Block access to investment account.

Cb
cbarnett on Nov 2, 2016
Both my mother and I have had individual and IRA accounts at Fidelity Investments for many years. My mother's account numbers are Z41-249955, 2AX-931276, and 2AX-931292. Earlier this year, my mother, who is 87 years old, set up a trust account for her assets, and granted me a power of...

Fidelity Investments / Hardship withdrawal practices

Am
Amie Landress Johnson on Nov 1, 2016
I originally submitted a request for a hardship withdrawal on 10/20/2016. I requested my withdrawal online and faxed my documentation in. I provided the exact documentation required. It is now 11/01/2016 and I have had to call to speak with multiple representatives and have received a...

Fidelity Investments / New visa credit card

Ma
marisb on Jul 29, 2016
The new credit card rewards are two for each dollar spent, as it was with the earlier American Express card. However, when you redeem the rewards, they do not tell you that the value of the points is half of what it was with the previous card. Fidelity never discloses this, but allows you...

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