I live in New Jersey and ordered two Sterns and Foster mattresses along with two Sealy Ease adjustable bases. To be delivered by Fidelitone at my home in Florida I spoke with their representative Trish who assured me that they would be delivered the following day after I arrive via United Airlines on 04/03/2025 late evening.
I received a text confirming the delivery on 04/04/2025 and was told that she could not give me a time. I should expect a confirmation text the day before. I did in fact received that text to schedule and when I clicked on that text it had no availability for 04/04/2025. I then called and spoke to Trish who the basically dismissed me and stated she had no trucks in that area on that day. Like she had amnesia from the conversation we had weeks before. Where I specifically stated that I was flying in just for this delivery. If she could not deliver on that day I would have adjusted my flight, not the day before. Now out airfare in which she basically stated it was not her problem.
I have placed a call to Stern and Foster's customer service dept; however, they were not sure they could do anything.
IF YOU CAN AVOID THIS COMPANY, PLEASE DO SO. THEY DONT CARE AND HAVE HORRIBLE REVEIWS ACROSS THE BOARD.
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