Fetch Rewards

I redeemed points months ago and never received my physical card I ordered, and it is set to expire this month. I have been trying to resolve this issue for months and no resolve as of this date. No one is properly handling my request. So basically, my time was wasted, and money will be lost on my end when this gift card expires because they are not handling this situation for me!

I use the Fetch App to receive points if I buy products & scan receipts on the app. My local market, has a promotion where I would receive 5000 points for using their online “to go” feature. I ordered $80.00 in groceries, online and had it delivered within the promotion time. I scan the receipt and I received 35 points.

I contact CS chat and they tell me I can only use emailed electronic receipts. It clearly states on the Fetch app “receipts that are scanned and uploaded by Oct. 31st”. I sent a picture of their own offer and still wouldn’t honor it. They then told me it was for online orders only.

I sent them a pic of the online delivery. They refuse to acknowledge their own offer and kept giving bogus excuses, contradicting their own offer. I wouldn’t have ordered online if I knew they wouldn’t honor their offers.

I keep scanning my receipts to accumulate points and they are valid receipts. I have a family of 10 people so I have lots of receipts, but they are ALL my personal receipts where I spent MY HARD EARNED MONEY, literally hundreds and hundreds of dollars. In March, I accumulated 54,000 points for a $50 reward. My reward was declined because they deducted 27,000 points. They said some receipts violated their rules. I asked them to prove it and show me which ones. They were all grocery and food receipt, and a few gas station receipts and they wert all mine. So anyway, they deducted 27,000 points and I had to start over to build back up to 54,000 points to get my $50 reward, which I did on April 4th and then they did the exact same thing again and deducted another 27,000 points and I still don't have my lousy $50 reward. This is some kind of BS. They need to either give me my points back or show me on single example of a receipt that violated their rules.

I have been a fetch app member for a few years now, and twice they have removed rewards on me. The first time I figured it was a hiccup, but this time I had a five dollar gift card plus almost 7000 points built up. I travel for work often, so my receipts are in different states every week, which I assume is why they flagged me. I had no forewarning. Out of the blue everything just started over like it was a brand new account. I sent a message to customer service and no reply. When I try to go in again it says my account has been frozen. What a waste of so much time diligently snapping receipts and allowing them to track me. I even referred a friend under the 2000 point bonus promotion, which I never received. What a scam.

On 22 Feb 2023 about 1230 MST, I tried to take a fetch copy of a receipt. when doing so fetch asked for my phone nr. I provided it. Then it sent me a code that I had 10 minutes to enter, I did it immediately. I hit continue and screen went gray, I lost well over 9000 points.

I have tried every avenue in the Fetch page for customer assistance with nothing working. I get red exclamation point with a circle on email site and web site. Wondered if their site was out of order.

I just want my account returned to where it was with points and working for receipt entries.

Thanks for your assistance,

I have been logged in on my phone to fetch for a long time. i almost had enough for a 25 dollar gift card. i went to go in the app and it started me over. its not fair. i was under [protected]@yahoo.com and the phone # was [protected]. my no# is now [protected] and my email is [protected]@yahoo.com. that shouldn't matter. ive never been logged out on my app. please tell me what i can do .i have been submitting receipt after receipt for a long time.

Jacqueline Fowler

[protected]

[protected]@yahoo.com

previously ... [protected]

[protected]@yahoo.com

thank you

Since month of October t hey have been increasing the amount of points needed to receive rewards without increasing the value of points for our purchases. THEY DID THIS SAME INCREASE LADT YEAR BEFORE CHRISTMAS. What a rip-off!

Since OCTOBER 1 the AMAZON e-receipt feature has not worked. I have reported on this almost every other day with only auti reply’s which did not work. After 4 weeks I had told me to screen shotgun and they would manually report which has turned out to be inaccurate and on a hit and miss situation. I 99% of my purchasing on Amazon and this particular period of time have did all Christmas gift shopping and home decorating indoor and out. I had my Apple iPad checked out and they reported it was FETCH system error. Now I am afraid to try to claim because others have reported they have not received their rewards. Too much wasted time and effort for what they are pulling on us. 2500

I’m so disappointed in this app. You people need to fix the app. When I complained about not getting points on my Amazon purchases, I was asked to take screen shots, but never received points and got an additional email asking me to send screen shots, which I had already done. Today I’ve had to go out of the app and go back in for a few receipts, but then it wouldn’t work at all. Please get someone who knows what they’re doing to fix these problems!

This is the second time this has happened to me, after I scan my recites and get to spin the wheel, I got for the second time 10,000 and did not get my points, I got the recite points but not the wheel points. I screen shot it this time only because the first time I didn't. All the other times i get way smaller points I get them it just seems to be on the 10,000. I had 141,000 and only went to 142,000, but if you can show me that I did get my 10,000 point I would be grateful.