FerrellGas review: Canceled my propane delivery over snow concerns

I would give them zero stars if that was an option. Do not depend on Ferrell Gas if you need a delivery in NY (Cazenovia NY) and there is also no customer service support. I Placed an order on December 22, 2025 which was supposed to be delivered by January 1, 2026. They cancelled my order on January 2, 2026 without notice supposedly based on the driveway had snow on it. Driveway was plowed and path to tank was cleared out. All of Cazenovia including side roads are snow packed. Customer Service indicated that drivers are instructed not to deliver if they can't see bare driveway or ground. I have had propane deliveries from other propane providers for the last 26 years without issues (including Ferrell Gas for the last 3 years during the winter months) without any issues and the driveway maintained in the same manner. Bottom line, Ferrell Gas can not be depended on and is not trustworthy or reliable. Use of different provider if you want peace of mind.