Fence Butler
Reviews and Complaints

Log in or create an account
Log into your ComplaintsBoard.com account. If you don’t have one yet, sign up so you can post your complaint about FenceButlers.com and receive updates or responses from others or the company itself.

Navigating to the complaint form
Click on the 'File a Complaint' button located at the top right corner of the ComplaintsBoard.com website. This opens the form where you can enter all relevant details about your issue with Fence Butler.

Writing the title
In the 'Complaint Title', briefly summarize your issue. Be concise and specific. Examples:

• “FenceButlers.com took payment but never delivered”

• “Poor quality product and zero support from Fence Butler”

• “Delayed shipping and no communication from FenceButlers”

Detailing the experience
In this section, explain your entire experience with FenceButlers.com in full detail. Since Fence Butler appears to deal with outdoor fence accessories and DIY fence solutions (like fence post brackets, tools, or kits), focus on the following:

• What product/service you ordered:

  • List the item(s) (e.g., post holder, fence mounting kit, installation tool).

  • Include the order number, purchase date, and price paid.

• What went wrong:

  • Was the item never shipped?

  • Did it arrive broken, missing parts, or totally different from what was advertised?

  • Was the product low quality or non-functional?

• Delivery and shipping problems:

  • Was the order delayed for weeks with no update?

  • Was tracking unavailable or fake?

  • Was the product poorly packaged or damaged in transit?

• Customer service issues:

  • Did you try contacting them by email or contact form?

  • Were you ignored or sent canned replies?

  • Did they promise to fix the issue but never did?

• Refund or return issues:

  • Did they refuse your refund request?

  • Did you return the item but never get your money back?

  • Were the return policies unclear or misleading?

• Timeline:
  Be specific:

  • Date of purchase

  • Date of expected and actual delivery

  • Dates you contacted support and what was said

• Impact on you:

  • Did the failed product delay your fence project?

  • Did you have to buy a replacement elsewhere?

  • Were you financially or personally inconvenienced?

• Red flags or suspicious behavior:

  • Fake reviews, no real contact info, shady checkout experience?

  • Product photos on site didn’t match what arrived?

Attaching supporting documents
Upload:

• Order confirmation emails or invoices

• Screenshots of the product page or your cart

• Shipping confirmation or tracking history

• Photos of the product received (if damaged or wrong)

• Emails or chat logs with customer support

Important: Make sure to remove or blur any sensitive information like your full address or card details.

Filing optional fields

• Claimed Loss: State exactly how much money you lost. Example: “$74.99 for damaged fence post bracket + $12 shipping.”

• Desired Outcome: Be specific:

  • “Full refund”

  • “Replacement product sent without additional charge”

  • “Better customer service and public apology”

Review before submission
Re-read your complaint:

• Make sure it’s clear, factual, and complete

• Check all dates and numbers are correct

• Make sure there’s no private or unnecessary personal data included

Submission process
Once your complaint looks solid, click the 'Submit' button to publish it. Your complaint will now be visible publicly on ComplaintsBoard.com for the company and other users to see.

Post-Submission Actions
After submission:

• Log into your account to check for any replies or updates

• Respond to any comment or company contact professionally

• Update your complaint if the issue is resolved or escalates further

A detailed, honest complaint helps not only you, but also protects other consumers from dealing with the same issues.