Feldco — product requested was not installed
I contacted your company and believed that I ordered and purchased a garden window for my kitchen. On the day of installation a plain window was installed. I immediately contacted the company and was told to allow installation to continue and problem would be resolved. Contacted today by Juan general manager, who tells me, #1 well a garden window costs 4000 dollars, #2 why would you let them install the window, #3 Not sure what you want me to do #4 Garden window won't git in your window.
At this point I am very dissatisfied and frustrated with your customer service. I do not know where the error in this process occurred but I would as a recurring customer, at least appreciate a modicum of consideration in finding a reasonable resolution to this situation.
Mrs. Lita Ford