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Fantastic Services review: Kitchen renovation

V
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8:29 am EDT
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I have had the worst experience ever with Fantastic Services! I paid in full as per their request and a month before the job started to renovate my kitchen. Of these [protected] the biggest amount, [protected] , was for the repainting of my kitchen with their contract stating an undercoat (primer) and two coats of paint. Not only they did not come to my property to start the job on two separate dates given by them and postponed to the next week but they did a really poor job as their handyman did not use the undercoat and applied only one coat of paint.

Hence paint was with bubbles all over, coming off and scratching from day 1! Plus, their handyman left me with a continuous water leak after installing a new tap and had to call an emergency plumber to fix since fantastic service would not come and fix for me. He also broke a cupboard lift up hinge set which I had to order again for £79.99.

I have asked them to come back and redo the paint, they accepted the job was poorly done and agreed to send back handyman but the day they should have come to fix, none came nor I was told it was cancelled nor it was promptly rebooked.

Therefore, I asked for a refund of the paint work and the broken hinge and they have just ignored my request and now only offering to do a one day job to redo a job which requires a minimum of 3 days (as they also quoted initially)!

Customer service is really poor, they don't answer phone to existing clients and they only allow you to communicate through an online form for any issue or complaint. They are more interested in taking calls from new clients and get more money than supporting existing ones and deliver good quality service. Their website lacks of any customer service or complaint Policy and they do not even belong to the alternative dispute resolution (ADR) scheme.

DO NOT committ to any work with them and DO NOT accept to pay in full upfront as they expect you to do while most builders/handyman trading companies will expect only a deposit and then the rest at the end of the job.

Avoid at all cost, totally unreliable, unprofessional!

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Update by VP75
Apr 19, 2022 4:52 pm EDT

I can confirm that this matter has now resolved to my satisfaction with an agreed partial refund.

Kind Regards,

VP75

Resolved

The matter has been resolved to my satisfaction and with a refund in the end so I no longer wish to keep the complaint or any information related to it on this website

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34 complaints
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