Fantastic Services review: Complaint: dishonest and unreliable service

Dear Lidia,

We are truly sorry to hear about the experience you have described, and we fully understand how upsetting it must have been to wait for a service that never took place. We appreciate you sharing these details, as they highlight how far this situation fell below the standard that we aim to uphold. We take your concerns seriously, and we are grateful that you took the time to bring them to our attention.

We are glad to know that our customer care team has since stepped in to review your case properly and to make amends for what happened. We genuinely hope that their efforts, along with the resolution provided, have helped restore some confidence and offered the clarity and support that were missing during your initial interactions. Your feedback has already been shared internally so we can continue improving the way we communicate, verify information provided by contractors, and respond to customers in moments of frustration or disappointment.

If you feel that there is anything further you would like us to look into, or if additional assistance would be helpful at any point, we would be grateful to continue supporting you. You can always reach us at customercare.social@fantasticservices.com
, and we will make sure to assist you immediately.

Kind regards,
Fantastic Services