Fanatics
reviews and complaints

I ordered a product that was suppose to ship within one business day. Now a week has gone by and still waiting. ( it's in stock.) Doesn't matter which site of theirs you order from the outcome is the same. I see a huge legal lawsuit battle in this company's future. I suggest not buying from Fanatics, which includes all websites such as Nflshop, Mlbshop, Nhlshop, etc... till they get their act together and treat customers as a priority, respectfully and promptly. I've read lots of reviews for each site they own, none of them are good. Hope they improve soon. Btw... where's my order?

I ordered a world series jacket a sweatshirt the day after the world series and now they are telling me it's back ordered this is the second time I've ordered from you and always the same thing happened again not happy about it. They waist no time taking my money for something they don't have in stock they should give me a 10% off my order for my inconvenience for waiting for them to get my order

I placed an order on Sunday 10/21 and paid for the one day shipping. Since I purchased World Series gear I learned after I submitted the order that I would not receive my item until Friday the 26. This upset me however I waited for my items on Friday. I did not receive my items on Friday nor on Saturday. Now I am upset that I will not have my items and my team my be eliminated by the time I get them. I paid the 25 dollars to get my items ASAP and I still have nothing.
My order number is [protected]. I request a reimbursement of the money paid for shipping. I am very discouraged in making future purchases because of this.

On 10/20/2018 I purchased a Vinyard Vines Boston Red Sox Gray T-Shirt, product # 3270843 from Fanatics. On 10/25/2018 I received what I thought was my order; however, I opened the package and it was a NFL Broncos Jersey.

I immediately contacted the Fanatics Customer Service Center via telephone and advised them that they had sent me the wrong item. They advised me that they could approved a return of the wrong item (Broncos Jersey) they sent but I would have to re-order what I originally purchased (VV Boston RedSox Tee). They stated their system would not allow them to do an even exchange.

The problem came when the item I ordered was now out of stock and that my coupon code for $25.00 off could not be refunded nor be credited to my account. Not only did I not receive what I originally ordered but now to get what I originally ordered I would have to pay an additional $25.00 for it because they would not credit the Fanatics gift code I used for their mistake.

All I wanted was to receive the item I purchased and not only did I not receive it, I also have lost my coupon.

It's simply ridiculous. Out of ten items, I ordered only two were shipped because other 8 items were out of stock! It makes me think that they have nothing in their warehouse.
Moreover, the items took one month to arrive, and I live in Florida (it's the state where their company is based, I don't know where their warehouse is though). Anyway, it's too long.
They promised to ship everything within 7-8 business days, but the items are still there!
It's crazy! Stay away!

An order was placed with your company on December 17, 2017
(order Number: [protected]). The Order was not delivered nor received by Christmas. I contacted fanatics customer service team, which informed me that the order was undeliverable and that it was being returned to fanatics and that I can only receive $65 out of the $85.97 I originally paid. Mysteriously, all other gifts sent from other companies to the valid address provided were received. I explained thoroughly to the very rude and unprofessional representative that I would like the product re-shipped, as it was a Christmas gift for my father. The representative responded that the product cannot be re-shipped nor can I receive a full refund. I explained that your company was advertising delivery by Christmas or its free (which means that if my items are not delivered by Christmas its free along with the product). The representative refused to compromise and refused to provide a valid reason as to why I cannot receive the product or full refund. I explained third party contracts with mail carriers and explained to the representative that I can prove that the address is valid and that this is a huge inconvenience to me as a loyal customer. I further explained that I am a very loyal customer and always order from fanatics and never have I had such rude representation or shipping issues. I requested to speak to management, which provided the same unprofessional representation. After going back and forth with a very incompetent representative I was provided a corporate number upon request and was informed that I would be refunded only $65 and no product would be given. The corporate number provided is invalid and to date I have not received a refund! I attempted to contact fanatics customer service again regarding the same issue and on this particular encounter a representative refused to speak to me regarding this matter because my husbands name was on the billing form and not mine. The representative further explained that the first representative along with management did not follow policy and incorrectly provided me with information on the account. I am very frustrated and extremely dissatisfied with this company and the way they handle customers. Can anyone advise and contact me to resolve this issue. My name is Nicole Santiago and My direct line is [protected].

Respectfully

Nicole Santiago, Esq.

Knowing that the shipping and delivery may take a long time, I ordered 3 shirts 2 months before the day I needed them. I spent hours reading about them and thought I did everything right.
I was never so wrong.
The shirts didn't arrive on time. Calling their customer service was an adventure I didn't enjoy, they didn't answer, I was constantly on hold, or if they picked up the phone, they were rude and useless. So the problem has not changed.
I have no idea about my order status and where it is. I wish I could ask them, but they are too arrogant to help their customers.
So here's one more review of a negative experience.

Don't buy anything from this site, it surely has to be shut down as soon as possible, because the way they do their business is awful and it should be stopped. I ordered an item with an express delivery and got it in a week. Called them and blamed them for a bad work, they refuse to confess it was their fault and nobody else's. Cowards! They are scammers. Buyers beware!

I placed a Father's Day order on the morning of June9th and was promised it would be delivered within 3 days. I got a confirmation on the order and waited. It never came. On the morning of June 15th when I called, I found out that Fanatics had mistakenly canceled the order while processing and then never notified me. So Fanatics reissued the order [protected]-6498) and promised me it would be overnighted to me and I would receive it by June 16th. I also would get a tracking number in my email. I waited until the evening of the 15th, but never received a tracking number so I called and spoke to Supervisor Consuela who was surly and down right rude. However she told me that my order had AGAIN been mishandled and she was personally pulling it to be sent for overnight delivery . I explained to her that I have a special-needs child and that I cannot go running over to the mall, which is why I was depending on this company for Father's Day. When I did not receive the package the following day and used the CHAT service to check on it. They told me that Consuela had never done any thing and that my package was never sent. That I would have NOTHING for, Father's day AND despite their policy of "going above and beyond" they didn't care they had ruined our holiday, or that they had SCREWED UP multiple times. They threw 10 dollars for me to use on, get this, a future order. I cannot believe the sheer viciousness and ineptitude of this company. I am going on Social Media, I am registering an official complaint with the Attorney General and I will tell EVERYBODY to Never use FANATICS

Back in January I ordered a t-shirt from Fanatics as a present for my boyfriend. When it finally arrived the size was incorrect so I returned the shirt. And I must say that I wasted almost three weeks on returning it. After they've received it they sent me an email stating I would me getting a partial refund! I paid over $50 for that shirt and they gave me only $25 back! What a joke! These people turned my life into a real nightmare! I feel so disgusted. And I will continue to write negative reviews about them because I want to warn other people. Stay away from this site! Amazed they are still in business.

I purchased a shirt from Fanatics and when it finally arrived I was extremely disappointed with my purchase. The shirt looked cheap and was poorly made. It was definitely made in China, so horrible it was. I contacted customer service and asked for a refund, but was told they could not do anything because my account was blocked due to some fraudulent activity. Seriously? Their rep said that they will no longer be doing business with me. So they actually took my money, sent me some garbage and run! Stay away from this dishonest fraud company!

I decided to order a t-shirt from Fanatics because hey had these huge discounts. Well, three weeks passed and I received nothing yet. Fanatics has the worst service. Their shipping is so slow and it is impossible to get in touch with someone from their customer service. I sent them several messages and even called but there was no response. That shirt was supposed to be a gift and my brother's birthday is tomorrow! I'm so angry and disappointed. Now I have to think of something else! I will never do business with this horrible company again and I will make sure to tell everyone how terrible they are!

I have ordered two t-shirts from Fanatics and I am very disappointed with the quality. Material is very cheap and quality is extremely poor! I have worn them only few times and started getting holes in the seams. After only one wash they've just fell apart. I paid over $40 for those shirts. A complete waste of money! The material the shirts were made from was the cheapest material I have ever seen. Horrible overpriced clothes. I contacted their customer service and asked for a refund, but they won't allow me to return the items since I worn them. Do not buy from Fanatics.

I ordered a sweater from Fanatics. I wanted a red long sleeve sweater. So I put it in my basket, placed an order and paid about $45 for it. Then I received a confirmation email saying that I paid $30. It was strange, because I was sure I paid $45. Several days later I received an email about my order. Then I realized that I had purchased something else that was cheaper. That was a t-shirt or something like that. I didn't even had that red sweater in my basket. That was so strange, because I didn't even look at any other items except the red long sleeve sweaters. So I had been charged for the wrong order. I wanted to cancel it and reorder my item. I contacted their customer service team and asked for help. I was told sorry your package is already been shipped out. Well, they were not allowing me to cancel my order. They told that my order will be delivered, and it's not their problem that I made a mistake. They said that I bought that t-shirt and I will get it soon. They didn't even listen to what I was trying to say.

I ordered some stuff from the website www.footballfanatics.com. After I paid for the jerseys, I waited for any updates or info about my order, but the seller didn’t provide the confirmation email or the tracking number. Also he didn’t communicate with the customers. I sent a lot of emails, but the seller didn’t respond at all. I waited couple of weeks, but nothing. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.