Family Savings Club — billing
I was contacted by a company that said I had qualified for their discount coupons plan because of my credit card. I told them I didn't have a credit card and they said I still qualified as I do have a debit card. I at first kept telling the rep I didn't want anything sent to me, but was assured several times I could cancel the service within 14 days. I was also told I would receive my membership info the next day as it would be overnight-ed. I called 2 days after to cancel the service but was told it had not been sent out yet. I still asked to cancel and was told I couldn't cancel until I had received my membership info. I never received anything other than the first email. I called the company back as someone had left me a message and was told I owed $40. I explained that I had called before and tried to cancel and was told I couldn't and didn't receive any membership info. I demanded that my account be closed and was told that my account couldn't be closed until it was paid up. I even spoke to a "manager" named Derrek who told be literally that he didn't care I didn't get the membership info and refused to close my account until I told him I would pay on my next pay date. If I had gotten something I may have kept the service but to tell a paying customer that you don't care that the information they had paid for had never been received is ludicrous. I even asked for Derreck's supervisor as he was supposedly a manager and he told me there was no else above him. Yeah right. There is always someone higher than the rep. Maybe I'm just used to a better class of Customer Service as I myself am a rep for one of the largest telecommunications companies in the US and I know that I would be fired on the spot if I spoke to and treated a customer in the manner I was just subjected to.