I had a credit note worth $125 from fairweather since I returned a purchase. I misplaced this note and now fairweather refuses to issue me a duplicate. I am willing to show proof of purchase through my credit card by which they can pull up the record of the certificate on their records. But they refuse to help point blank! I find that unbelievable and very unreasonable. The lady I spoke to said that when they scan the credit note they can see a record showing that it is a credit. However, if I loose the credit note they treat it as a purchase that was made and thats it. This is unethical and terrible customer service!
The complaint has been investigated and resolved to the customer’s satisfaction.