EyeMart Express reviews and complaints 1
View all 116 complaintsEyeMart Express - refund refused
I used the two for $126.82 to purchase a pair of sunglasses and a pair of regular glasses with progressive lens on August 29, 2019. I immediately put the sunglasses on, but part way home they made my vision so blurry I had to take them off. Today I returned to the store and asked if I could just get a refund and was told I could only get a "store credit". The manager checked the prescription in both pair and they were both wrong. In addition she said the problem was probably due to my glasses that I wear every day having polycarbonate lens and the two pair I purchased from them were just plastic. She asked if I wanted them remade and pay additional cost of polycarbonate, anti-glare lens. Since I have to drive quite a distance to the store it is difficult for me to keep making trips back and forth for "fixes" in the event the next 2 pair were the wrong prescription also. That is why I requested a refund. The refund policy is not posted in the store that I am aware of nor is it mentioned in pamphlet I received when I picked up the glasses. In addition, I was not informed that the plastic lens could give me problems.
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