Extra Space Storage reviews & complaints 1
View all 148 complaintsExtra Space Storage - Lack of compassion in nationally troubled times and no response from district management
Due to the Covid 19 pandemic and the State imposed quarantine I am one of the many who have suffered loss of employment which caused me to lose my home. I took what I deemed valuable to the extra space storage. It has not been easy to find employment and my payment fell behind. I paid the late fee the first month and hoped things would improve. They have not been good but are getting better as I have been able to find some part time work here and there. My second month fell behind but I had sold some things on Ebay and thought I would be ok. Then I learned that my PayPal account puts a 21 day hold on my money from the sale. I contacted the office at extra space and told then about my situation and they made it sound as if that would not be a problem. By the time I was able to access my money was late on a Friday and I still had to transfer it to my credit card. Monday I was able to pay the previous month with the late fee and part of my month that became due on Friday and told them I would have the rest in a couple of days. Before this month charged a late fee. I was told that it is already being charged and another charge was coming with it as a foreclosure type charge and the money they accepted would not stop them from selling my things. I contacted customer service and was told a district manager would call me and that never happened. It is now Tuesday and I have what I feel I should owe but the late fee and other fee put it just out of reach. This is the only company I have encountered that does not have any concern about how some people have been affected by this pandemic.
Latest Extra Space Storage Reviews
Storage facility Overcharging me, illegally charging my account, illegally signing my name, not taking my concerns seriously. Lost some valuable assets Insane rate increasing. And mystery charges Damaged items and auctioning of unitElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!