Experian Information Solutions Logo

Experian Information Solutions

Having problems with Experian Information Solutions?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Experian Information Solutions reviews first appeared on Complaints Board on Feb 24, 2007. The latest review Service was posted on Mar 17, 2021. The latest complaint Lies,lies and more lies. was resolved on Jul 29, 2014. Experian Information Solutions has an average consumer rating of 3 stars from 108 reviews. Experian Information Solutions has resolved 60 complaints.

Experian Information Solutions Customer Service Contacts

+1 714 830 7000 (Head Office)
+1 224 698 5600 (Office In Schaumburg, IL)
+1 866 751 1323 (Data Breach Support)
+1 800 854 7201 (Technical Support)
+1 800 478 0650 (Business Data Reporting)
+1 888 243 6951 (Credit Services)
+353 18 469 100 (Ireland HQ)
+44 203 042 4200 (United Kingdom)
+44 115 941 0888 (Operational HQ, UK)
The Sir John Peace Building, Experian Way, NG2 Business Park
Nottingham
United Kingdom - NG801ZZ
United States Offices
 
East
  • 29 Broadway, 6th Floor, New York, NY 10009
  • 2 Burlington Woods Dr., Suite 200, Burlington, MA 01803
Midwest
  • 949 West Bond Street, Lincoln, NE 68521
  • 955 American Lane, Schaumburg, IL 60173
South
  • 1117 Perimeter Center West, Suite E501, Sandy Springs, GA 30338
  • 701 Experian Parkway, Allen, TX 75013
West
  • 475 Anton Blvd, Costa Mesa, CA 92626
  • 535 Anton, Suite 100, Costa Mesa, CA 92626
Canada
2 Bloor St. E., Suite 3501, Toronto, Ontario, Canada M4W1A8
 
Ireland
Newenham House, Northern Cross, Malahide Road, Dublin 17, Ireland 
 
United Kingdom
Cardinal Place, 80 Victoria Street, London, SW1E 5JL, United Kingdom
 
Operational Headquarters
The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ, United Kingdom
 
Brazil
Alameda dos Quinimuras, 187, CEP 04068-900, Planalto Paulista, São Paulo

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Experian Information Solutions Customer Service. Initial Experian Information Solutions complaints should be directed to their team directly. You can find contact details for Experian Information Solutions above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Experian Information Solutions. Discuss the issues you have had with Experian Information Solutions and work with their customer service team to find a resolution.

Experian Information Solutions Complaints & Reviews, Page 3

Experian *creditreport Infoexd.com CAContinued charges on credit card after I have cancelled service

I have cancelled the credit reporting service with Experian on my credit card.
I spoke with someone directly with Experian. Now, I am getting billed with the same amount on my credit card, but the line on my credit card only states" Experian *CreditReport InfoExD.com CA" and does not give a telephone number to call, no 800 number to call. There is no other company, location or address information given either. The web site I have given here leads to this web site for complaints. I have contacted my credit card company. If they do not get involved as well, I will be closing my Chase credit card as well. If I do not get resolution within 30 days, I will report this to the Better Business Bureau and to the FTC. Thank you.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Ki
      kilik09 Oct 30, 2012
      This comment was posted by
      a verified customer
      Verified customer

      I simply wanted to check my credit. They said it was free and now I've been billed roughly $50. DO NOT USE THIS SERVICE! Hopefully they will take it off and not bill me again.. heres to hoping

      0 Votes
    • De
      DESERINE JORDAN Feb 13, 2012

      I am experiencing the same problems with this company. I've cancelled mybank of America credit card and filed fraudulent use claim. suggest you the same otherwise they will continue to charge you.

      0 Votes
    • An
      anadors Jan 14, 2012

      Experian *CreditReport InfoExD.com CA is charging without my authorization $35.90. Try to call and nobody answer. Call my bank and I need to wait to make a report or change my bank account. This people never answer their phone...this is ridiculous...can somebody help please...

      0 Votes

    ExperianWon't remove a creditor

    Felco Auto lease is reporting fraudulent information on my credit report and i have no way to contact Felco Auto lease.They do not list a correct phone number or address.I tried to call them but the number was no good. I sent them a letter and it was returned incorrect address.I have tried several times to get this removed and Experian will not remove Felco from my report.I have called Experian to get a correct address and phone number and they don't have one either.This is not fair to me it is ruining my credit and I want them removed.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Td
        td577 Jan 31, 2012

        You really need to start here:
        http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre21.shtm

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Experian Credit Rep[protected], CA

      I'm been charge $19.95 monthly on my debit/credit card for a credit report web page that I have no Idea how or when I sub on the site.. I think is a scam.. I change my account # and my card... PLEASE BE AWARE OF THIS...

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Experian *credi 877-2977790 CAUnAutherized debit from my account

        I never Authorized these guys to take money from my account for any reason.
        RECUR DEBIT CRD PMT12/29 Experian *Credi [protected] CA This is what it shows in my bank statement. I have lost $299.xx in total within past 5 months.

        Date Amount
        12/30/2011 $19.95
        12/27/2011 $19.95
        12/16/2011 $19.95
        11/30/2011 $19.95
        11/25/2011 $19.95
        11/16/2011 $19.95
        10/31/2011 $14.95
        10/26/2011 $14.95
        10/17/2011 $14.95
        9/30/2011 $14.95
        9/26/2011 $14.95
        9/16/2011 $14.95
        8/30/2011 $14.95
        8/25/2011 $14.95
        8/22/2011 $14.95
        8/1/2011 $14.95
        7/25/2011 $14.95
        7/18/2011 $14.95
        Total $299.10

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Experian — $19.95 debit appears for no reason!

          My wife and I noticed a debit hitting our checking account that we had no idea what it was! Amount of $19.95...

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          Experian - Freecreditreport.com — unauthorized charges

          I was personally recently charged for services I did not order beyond the "free credit report". Appears thi...

          Experian - Creditreport Infoexd.com — Auto CC billing

          We are being billed $17.95 every month and we can't get it stopped. The web sit on our statement bring...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Experian.comHidden charges

          Went to Experian.com
          Took advantage of their $1 credit score report.
          Cancelled my membership same day (able to do so although had to listen to them try and talk me out of it for almost 3 minutes).
          Then next day on my credit card, there is a $29.95 charge. Called them to inquire. They claim that the $1 charge was for my Experian credit score only and that I clicked TWO disclaimer pages accepting additional charges if I wanted my TransUnion and Equifax scores as well.
          I would have absolutely remembered if I had to OK TWICE additional charge. Absolutely not true.
          Person on the phone also claimed that I was sent an email notifying me of the $29.95 charge. This is also absolutely not true. Checked my spam and junk folers. Everything. NO EMAIL TO THAT RIDICULOUS EFFECT.
          Experian.com congratulations on your dishonest trickery of a way to make money. You are no better than scammers.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • Fe
              fed up with crazy service Sep 16, 2012

              I called b/c I am not able to access my report to dispute online...the agent comes online and I did go way out to express how the government collects my information and asks me to verify- from here the agent becomes personal-he can't otain an access code-cant explain how I can dispute or access acct online-sent me in a complete loop- HE/She is upset by now-I am trying to figure out why...by now I ask for a manager - the manager has the same tune and tells me that they are not interested in selling since the cancelled acct - if anyone can assist me with this matter...I have already ordered, ans yes I can write a dispute, but I have moved several times and do not have access to my report right now...It is hard to find good help

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            ExperianUnauthorized Charges to my checking account

            Equifax charged me on 3 separate occasions for a $1.00 free credit report online. The first charge was for 29.95, a second charge of 19.95, and a third charge of 19.95. When I called to be credited for the payments that were automatically deducted from my account I was told that there was a 7 day grace period that I knew nothing about and that the agent on the customer service line would only credit me back one charge of 19.95 and half of the 29.95 charge of 15.00. I am furious because the terms for this were concealed on their website. I can't imagine that I am the only person that has had this experience and frustration. I should be fully reimbursed. Patricia Taylor at [protected]

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Experian Freecredrpt Infofcr.com CAMoney

              here is a statement of what they have been taking even after i've cancelled subscription Close the Calendar
              07/30/2011 07/31/2011 Purchase - EXPERIAN *FREECREDRPT InfoFCR.com CA 24351781211175680442303 (14.95)
              07/29/2011 07/29/2011 Value Load - A2A ONLINE CLIENTS CC00F7EEB224 35.00
              07/27/2011 07/27/2011 Value Load - A2A ONLINE CLIENTS CC007A146003 20.00
              07/22/2011 07/22/2011 Value Load - A2A ONLINE CLIENTS CC005E3F5BD1 35.00
              07/22/2011 07/29/2011 Purchase - CREDITSCORE24 [protected] US [protected] (1.15)
              07/22/2011 07/22/2011 Purchase - EXPERIAN *FREECREDRPT InfoFCR.com CA 24351781202116650667330 (1.00)
              07/22/2011 07/29/2011 Purchase - PRIVACYM [protected] US [protected] (1.15)
              07/20/2011 07/20/2011 Value Load - A2A ONLINE CLIENTS CC00389FB270 20.00
              07/18/2011 07/19/2011 Purchase - PAYPAL *PAYMENT [protected] CA 24692161199000668505989 (18.00)
              07/16/2011 07/16/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE242 ST GEORGE UT [protected] (7.75)
              07/16/2011 07/17/2011 Purchase - PINEVIEW STADIUM 10 SAINT GEORGE UT 24493981197200939004374 (4.00)
              07/15/2011 07/17/2011 Purchase - PINEVIEW STADIUM 10 SAINT GEORGE UT 24493981197200939000299 (20.00)
              07/15/2011 07/15/2011 Value Load - A2A ONLINE CLIENTS CC00347A1438 35.00
              07/13/2011 07/15/2011 Purchase Return - TACO BELL #25385 ST GEORGE UT 74231681195207088700892 2.12
              07/15/2011 07/18/2011 Purchase - ESATLANTICANDOORSGAMES [protected] CA 24122471198900018478247 (20.00)
              07/15/2011 07/15/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE242 ST GEORGE UT [protected] (7.30)
              07/13/2011 07/15/2011 Purchase - TACO BELL #25385 ST GEORGE UT 24231681195207088700871 (10.01)
              07/13/2011 07/13/2011 Value Load - A2A ONLINE CLIENTS CC00BEBB406B 20.00
              07/11/2011 07/12/2011 Purchase - DG-BILL.COM +[protected] 24245001192071111535557 (39.85)
              07/09/2011 07/09/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE261 ST GEORGE UT [protected] (6.05)
              07/08/2011 07/08/2011 Value Load - A2A ONLINE CLIENTS CC00ECBF5DEC 35.00
              07/06/2011 07/07/2011 Purchase (Interlink) - WAL-MART SUPER CENTER ST. GEORGE (S UT [protected] (1.03)
              07/06/2011 07/06/2011 Value Load - A2A ONLINE CLIENTS CC00571ABD73 20.00
              07/06/2011 07/07/2011 Purchase - TACO BELL #25385 ST GEORGE UT 24231681187207088702042 (6.60)
              07/02/2011 07/04/2011 Purchase - IMVU, INC. [protected] CA 24040471184900018817977 (9.99)
              07/02/2011 07/03/2011 Purchase - MCDONALD'S F31125 CEDAR CITY UT 24427331182720063998279 (8.33)
              07/02/2011 07/02/2011 Purchase (Interlink) - WAL-MART #1438 CEDAR CITY UT [protected] (3.89)
              Close the Calendar
              07/30/2011 07/31/2011 Purchase - EXPERIAN *FREECREDRPT InfoFCR.com CA 24351781211175680442303 (14.95)
              07/29/2011 07/29/2011 Value Load - A2A ONLINE CLIENTS CC00F7EEB224 35.00
              07/27/2011 07/27/2011 Value Load - A2A ONLINE CLIENTS CC007A146003 20.00
              07/22/2011 07/22/2011 Value Load - A2A ONLINE CLIENTS CC005E3F5BD1 35.00
              07/22/2011 07/29/2011 Purchase - CREDITSCORE24 [protected] US [protected] (1.15)
              07/22/2011 07/22/2011 Purchase - EXPERIAN *FREECREDRPT InfoFCR.com CA 24351781202116650667330 (1.00)
              07/22/2011 07/29/2011 Purchase - PRIVACYM [protected] US [protected] (1.15)
              07/20/2011 07/20/2011 Value Load - A2A ONLINE CLIENTS CC00389FB270 20.00
              07/18/2011 07/19/2011 Purchase - PAYPAL *PAYMENT [protected] CA 24692161199000668505989 (18.00)
              07/16/2011 07/16/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE242 ST GEORGE UT [protected] (7.75)
              07/16/2011 07/17/2011 Purchase - PINEVIEW STADIUM 10 SAINT GEORGE UT 24493981197200939004374 (4.00)
              07/15/2011 07/17/2011 Purchase - PINEVIEW STADIUM 10 SAINT GEORGE UT 24493981197200939000299 (20.00)
              07/15/2011 07/15/2011 Value Load - A2A ONLINE CLIENTS CC00347A1438 35.00
              07/13/2011 07/15/2011 Purchase Return - TACO BELL #25385 ST GEORGE UT 74231681195207088700892 2.12
              07/15/2011 07/18/2011 Purchase - ESATLANTICANDOORSGAMES [protected] CA 24122471198900018478247 (20.00)
              07/15/2011 07/15/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE242 ST GEORGE UT [protected] (7.30)
              07/13/2011 07/15/2011 Purchase - TACO BELL #25385 ST GEORGE UT 24231681195207088700871 (10.01)
              07/13/2011 07/13/2011 Value Load - A2A ONLINE CLIENTS CC00BEBB406B 20.00
              07/11/2011 07/12/2011 Purchase - DG-BILL.COM +[protected] 24245001192071111535557 (39.85)
              07/09/2011 07/09/2011 Purchase (Interlink) - MAVERIK COUNTRY STORE261 ST GEORGE UT [protected] (6.05)
              07/08/2011 07/08/2011 Value Load - A2A ONLINE CLIENTS CC00ECBF5DEC 35.00
              07/06/2011 07/07/2011 Purchase (Interlink) - WAL-MART SUPER CENTER ST. GEORGE (S UT [protected] (1.03)
              07/06/2011 07/06/2011 Value Load - A2A ONLINE CLIENTS CC00571ABD73 20.00
              07/06/2011 07/07/2011 Purchase - TACO BELL #25385 ST GEORGE UT 24231681187207088702042 (6.60)
              07/02/2011 07/04/2011 Purchase - IMVU, INC. [protected] CA 24040471184900018817977 (9.99)
              07/02/2011 07/03/2011 Purchase - MCDONALD'S F31125 CEDAR CITY UT 24427331182720063998279 (8.33)
              07/02/2011 07/02/2011 Purchase (Interlink) - WAL-MART #1438 CEDAR CITY UT [protected] (3.89)

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Experian *creditrep Experian *credi Infoexd.com Caus — Credit report

                I paid over $90. 00 worth of credit reports that i never recieved, which was six months ago. Experian still...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                ExperianUnfreeze account to apply for loan

                About three years ago my husband and I placed a freeze on our credit reports in response to the rise of identity theft. At the time, we understood that we could temporarily lift the freeze when applying for loans.

                We are now attempting to refinance our mortgage. We've made repeated attempts to unfreeze our Experian report using their online tool. After going through the process of filling out all of the information requested, we get a screen saying the only way to unfreeze the account is by sending confidential identity information (which we were trying to protect) and money through the US mail. They do not provide any way to contact "customer service" to determine why we can't use their online tool. (In fact, there is no information about how to contact a human representative for their company on their web site.) They also don't provide any information about how/when they would let us know that the account is unlocked once they receive all of the paperwork they require.

                I suspect that, although they claim that you can easily unlock your credit report online, their website is not set up to collect their fee for unlocking your report (although you can certainly purchase their credit report/protection products online). Both Equifax and TransUnion make it possible to charge their unlock fee to a credit card. No fuss, no muss.

                We are going to the expense of obtaining copies of their required identifications (for example, renewing driver's licenses early so that they show our current address; Colorado lets you write in a new address on the back of the license without renewing). As a result of the delays in being able to provide lenders access to our Experian credit report, we are unable to take advantage of refinancing opportunities, which will result in continued higher mortgage costs.

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  ExperianStolen Funds

                  RECUR DEBIT CRD PMT09/23 Experian *CreditRep [protected] CA 434258XXXXXX4242 [protected] ?MCC=5968 01 ...

                  This transaction keeps appearing on my wife's I's Joint account. We never signed up for any credit monitoring service with this particular company, and the one we did sign up with I cancelled after the first $40 billing. Now this has been going on for months, and is continuously sending us into the negative, not only causing overdraft fee's, but damaging our savings account which is linked. We have cancelled and reordered out debit cards, yet they are still stealing our money. There is no way they should have access to our routing number, short of identity theft. Judging from the numerous complaints on this site, this has gone on for long enough. If there is any help out there, please instruct me on how to decimate this company or companies, so this will not happen to anyone else.

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    • Na
                      nawlinsmama Jun 28, 2012

                      I hope I can help someone with the same problem. After some digging I discovered that the charge is coming from creditreport.com not experian. I just spoke with creditreport.com The reason they are continuing to charge you is because they have a relationship with all of the banks and cc companies so when you change your card or get a new expiration date, etc the banks automatically update them with the new number. To get this fixed call creditreport, com at [protected]. Give them the credit or debit card number that the charge is associated with and they will pull up all charges associated wiith it. They will refund all of the charges to you if in fact the accounts that were opened with your card are not yours which is most likely the case.. Then make sure they block your card and those accounts so no more charges get through. Apparently someone skimmed our debit card number and used it to get three different credit reports for people we do not know. I spoke with a very professional lady named Charity who explained all of this to me in detail. In addition I discovered why there is so much fraud associated with this site. They only ask people to enter the cc number and the exp date, not security. Also they do not make sure the billing address or name matches the card number. In this day and age I find this incredibly irresponsible behavior for a merchant. They obviously are not concerned with fraud and those consumers who are adversely affected by this. Please do the above first and then once your refund goes through cancel that card and start fresh again. I hope this will do the trick for you. Good Luck!

                      0 Votes
                    • Yu
                      Yuriykhram Feb 19, 2012
                      This comment was posted by
                      a verified customer
                      Verified customer

                      RECUR DEBIT Experian *CreditRep [protected] CA .

                      This transaction keeps appearing on my wife's account. We never signed up for any credit monitoring service with this particular company, and the one we did sign up with I cancelled after the first $19 billing. We have cancelled and reordered out debit cards, yet they are still stealing our money. There is no way they should have access to our routing number, short of identity theft. Judging from the numerous complaints on this site, this has gone on for long enough. If there is any help out there, please instruct me on how to decimate this company or companies, so this will not happen to anyone else.

                      0 Votes

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    ExperianCan't cancel

                    I wanted to cancel my credit report service that I pay for with my Mastercard each month. I pay $14.95/month. When I called the number that I was given by my credit card company, I could not get through to an agent without a credit report number. I have never used the service and never ordered a report. This is fraud. I can't cancel the service without spending some money first when I already spend money?! How do I get through to cancel? Help!

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      ExperianCharging our account for NO REASON

                      I was checking my online banking today and noticed 4 charges from Experian, a company I have never used for anything. Are they really just attempting to steal from people without them noticing? We have never used this company, but because they are a credit check company I am sure they have access to these things... did anything come of the other situations? It seemed like the bank was pretty well aware of this happening to people. It really SUCKS!

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        • Jo
                          John T. Schultz Jun 01, 2012

                          I have had the same problem. Unauthorized deduction from my checking account/debit card for no reason. My financial institution says the only way to complain is to change the card number. What a hassell. I am not even sure that changing card nubers will even get a refund of my money. Is there anything that can be done to make this criminal?

                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Experian — monthly charge not authorized

                        I signed up for a free credit report and now I find there is a monthly charge of $14.95 on my credit card...

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Experian.com/reportaccessInability to access free report without paying $15

                        Following receipt of credit denial letter, attempted to secure legally indicated FREE report from experian. Unable to secure by 800# even though entered correct info. Directed to and only way to access online was to give them $15 . This company sucks!

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          • To
                            tommy e phillips Aug 10, 2011
                            This comment was posted by
                            a verified customer
                            Verified customer

                            i would like to know if my bankruptcy is off my credit report was dischared 1 22 1999 isthis still onmycredit report

                            0 Votes

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Experian Info Exd.com CA — Dave Jones

                          This website Experian info exd.com CA has been charging my bank acct. for months, and I can't get ahold...

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          ExperianBogus Charges

                          I got my free credit report in March 2011 and decided to go ahead get a membership with Experian for 14.95/month. The membership allows you to see your credit score, get notification of any changes or activity, etc. After a couple of months, I decided that I no longer wanted to do the membership anymore. At this point, I had been charged one charge in late March, one in late April, and one in late May (all 14.95 each). I called at the beginning of June to cancel my membership. The lady REALLY did not want me to cancel, and kept giving me horror stories about peoples' credit scores taking dives without them knowing and identity theft and yada yada yada. I finally convinced her that I really did want to cancel and was told that I would have no further charges on my account. I also received an email from them stating the same thing. Imagine my surprise when I check my bank statement in late June to make sure they didn't charge me again only to find not one.. but TWO charges at 14.95 each on the same day! I called Experian, and they said that the account in my name was indeed canceled but that there were two other memberships that had been opened on my debit card that were not in my name. They said that they could not tell me the full names, only the first letter of the first and last name, which I didn't recognize. I told them that I would NOT pay for this and that it sure was suspicious how everything was fine while I was paying for my membership with them in March, April, and May and the charges they charged for those months where exactly what they were supposed to be, but as soon as I cancel, all of a sudden there are two new memberships opened up on my card in other people’s names. Really Experian?! Talk about shady. Wow. I was honestly astounded. They said they would cancel the two memberships that had been opened on my card and would credit me back for two months. They said it would take up to ten business days to show up in my account. We'll see if they actually credit my account back. I have a feeling I may have to end up canceling my debit card if the charges keep showing up like this. DO NOT GIVE EXPERIAN YOUR CREDIT/DEBIT CARD NUMBER... EVER... FOR ANY REASON... EVER. Trust me.

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            • Ey
                              Eysna Jun 22, 2011

                              I got my free credit report in March 2011 and decided to go ahead get a membership with Experian for 14.95/month. The membership allows you to see your credit score, get notification of any changes or activity, etc. After a couple of months, I decided that I no longer wanted to do the membership anymore. At this point, I had been charged one charge in late March, one in late April, and one in late May (all 14.95 each). I called at the beginning of June to cancel my membership. The lady REALLY did not want me to cancel, and kept giving me horror stories about peoples' credit scores taking dives without them knowing and identity theft and yada yada yada. I finally convinced her that I really did want to cancel and was told that I would have no further charges on my account. I also received an email from them stating the same thing. Imagine my surprise when I check my bank statement in late June to make sure they didn't charge me again only to find not one.. but TWO charges at 14.95 each on the same day! I called Experian, and they said that the account in my name was indeed canceled but that there were two other memberships that had been opened on my debit card that were not in my name. They said that they could not tell me the full names, only the first letter of the first and last name, which I didn't recognize. I told them that I would NOT pay for this and that it sure was suspicious how everything was fine while I was paying for my membership with them in March, April, and May and the charges they charged for those months where exactly what they were suppose to be, but as soon as I cancel, all of a sudden there are two new memberships opened up on my card in other peoples names. Really Experian?! Talk about shady. Wow. I was honestly astounded. They said they would cancel the two memberships that had been opened on my card and would credit me back for two months. They said it would take up to ten business days to show up in my account. We'll see if they actually credit my account back. I have a feeling I may have to end up canceling my debit card if the charges keep showing up like this. DO NOT GIVE EXPERIAN YOUR CREDIT/DEBIT CARD NUMBER... EVER... FOR ANY REASON... EVER. Trust me.

                              0 Votes

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Experian Credit Expert — FRAUDULENT TAKING OF MONEY FROM ACCOUNT

                            I joined their membership and was required to give details of my debit card for the direct debit mandate for...

                            IN THE NEWS

                            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                            A consumer site aimed at exposing unethical companies and business practices.
                            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                            You'll definitely get some directions on how customer service can best solve your problem.
                            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.