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Experian Information Solutions
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2.9 126 Reviews

Experian Information Solutions Complaints Summary

60 Resolved
66 Unresolved
Our verdict: Dealing with Experian Information Solutions, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Experian Information Solutions reviews & complaints 126

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Newest Experian Information Solutions reviews & complaints

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12:11 pm EST
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Experian Information Solutions - Credit report freeze

January 31, 2024. I need to unfreeze my credit report in order to apply for a loan. I have made multiple attempts to temporarily unfreeze my credit report. I cannot log into my account on the website because it does not recognize my username, email address, or password. When I attempt to reset my password or username, it still does not recognize my...

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3:36 am EST
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Experian Information Solutions - Online account

Dual accounts from Texas to East coast in multiple agencies across US doing simultaneous credit checks upon sign up then steadily continued for duration. Dynamo, 8 streak and 6 streak status west to east then east coast credit score status Un scorable, Unidentifiable and poor credit score and rating generated from multiple accounts. Multiple aliases in...

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10:34 am EST

Experian Information Solutions my rewards (no rewards but no other choice)

so i received any email under Id#[protected] about adding a Ford Edge to my account What give Experian the right to automatically add ANYTHING to anyone account? Your csr said it was automated. I took it off. It also said it was Metallic Gray. I DONT OWN A CAR. It doesn't make sense that Experian should not be messing with people's accounts. When i logged onto my acct, it was directing me to insurance. So I will have to key an eye on Experian to make sure they don't add anything else that's not mine.

Molly Lenyo

molly.[protected]@gmail.com

Claimed loss: none

Desired outcome: Explanation as to why and what they plan to do in the future.

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7:43 pm EDT
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Experian Information Solutions After viewing a credit report that I was contacted about in a marketing effort by the reporting company...

I spoke with an actual employee of that company who did not update my employment/employer; That company was most likely Experian which then had a more current past employer misspelled on a subsequently viewed profile. There is not more that need be included now. The conversation with the employee of the platform occurred in about 2020.

After a previous notification regarding lacking information I again state that not more need be included at this time and any purposeful meaning that may assist another or for whom have or will experience similar, meaning may be extracted by a competent application of logic.

Desired outcome: unstated, undetermined, or n/a

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12:01 am EDT

Experian Information Solutions credit report agency

As far as I know I never Paid for any upgrade on Experian Someone Did However Scam me into Believing that He was A collections creditor but when I paid the bill I never received an Email receipt back... well he used the Allegiant group to collect money from which I thought was awful strange... Why would a collection agency from the cash store be using a different site to collect from...? Well, these whoever they are took me for payments of 41.38

so far I paid 4 payments... whoever this is says that I owe a cash store the sum of 995.00

ever since I started paying on this things on my bank card were purchased without my consent... and Now this person paid on my Experian with my Credit One card of which I had to replace also... it was being for 5 times... of which I was not running it to see if I had any other stray bills it must have been this person who really tried to take me for a whole lot of money almost 1,000.00

I can't afford that kind of pay out... anyways He said with first payment I would receive a receipt... well I'm still waiting for one its just not happening

and I would like to know... what collections agency collects on weekends...

do you know of any?

I believe whoever this person is... is the one locked up my Experian account

for my refusal to pay of which... I never remember getting purchasing an upgrade

pack

Desired outcome: I would like to find out who the person was that paid on my Experian account and if you could please help me find the collector that called me and Got me to pay From Allegiant.

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9:41 am EDT

Experian Information Solutions My credit expert Credit Report

I settled an account in February and Experian has that account listed as overdue.

They have been provided with all necessary documentation, I have logged more than 4 disputes and I have sent multiple emails begging for a response.

This company simply does not care.

Experian has failed to update the account to closed from overdue and they have failed to recalculate my credit score.

Desired outcome: The overdue account must be updated to closed and my credit score recalculated

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5:11 pm EDT
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Experian Information Solutions Consumer protection

The credit card I had on file at Experian was cancelled due to fraud so they notified me of the need to update my information. I logged in with no trouble and was led to fill out a form to update my credit card information. The form didn't work. I tried at several different times with multiple cards I KNEW to be working. Nothing worked so I knew their was a technical issue.

Their customer service number does not offer "technical assistance" as any of the options they will service.

Each time I called their customer service there is a tiny narrow path that only allows you to choose options that route you to more automated answers even if you are going to file for fraud. The prompts do not allow you to say technical problem At NO POINT and under NO CIRCUMSTANCES can you ever reach a human.

They have all of my assets under their care but there is no way to speak to a human EVEN IF THERE IS FRAUD! I called their customer service line at different times and on different days for days and waited big chunks of time each time until I could no longer wait any longer - my longest wait time with no answer and music playing saying someone would "be right with me" and "your call is important to us" was over 45 minutes. It gives you the option to leave a message but the voicemail is always full.

I tried calling the customer service line that services businesses to notify them of the issue. The individual who answered was so rude and apathetic.

He said I don't know what you want me to do about it. Call them back. Thats the only number you can call.

For a company that hols your identity in their hands to demonstrate such carelessness and arrogance is unconscienable.

Desired outcome: Something from the company in writing of exactly how one may immediately access a human in the case of imminent fraud or inability to access their data (for reasons other than username and password)

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4:12 am EDT

Experian Information Solutions Reports delinquent accounts wrongly

May 9, 2022 I was denied cell service based on incorrect information provided by Experian stating I had delinquent accounts, high number of inquiries and listed as high risk.

The only truth listed is that I have not opened any credit cards in the last year.

I actually have only one credit card that I keep paid in full and have frozen my credit report due to Experians data breach.

My FICO score is now down to 551 although I live debt free.

Desired outcome: Correctly report that I have no outstanding credit balances and only one credit card with a zero balance when I apply for services such as cell phone and cable.

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10:09 pm EDT

Experian Information Solutions Unfreeze my experian account so my lender can do a credit check.

Experian has a freeze on my account (I believe placed on all accounts because they had a security breach) I have attempted to unfreeze. To no avail. Their customer service is appalling. The phone menu has you going in circles. I tried to register an account as directed, they say I already have an account. Apparently this is a very old. They have an old email that I no longer have so I cannot change my password or access my username. When I attempted to set up an account, their website responded that it could not verify my identify. In order to verify I have to call to same number that has you going in circles. Or, I have to send mail. Yes, mail in documentation. All because Experian had a security breech. They are now impacting my ability to get a home equity line of credit. I am furious. And apparently I have no recourse because I can't reach anyone at Experian.

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12:31 pm EST

Experian Information Solutions Experian

I am trying to get Experian to update my credit profile to reflect the same information that is being reported by the other 2 bureaus, Equifax and Transunion. Experian will only report derogatory information. Failure to update my file is causing my credit request to be denied or the rates i'm being given ar much higher than what I the market offers.

Desired outcome: Would like for Experian to update my credit profile. Their failure to do so is costing me dearly.

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1:56 am EST
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Experian Information Solutions Credit report removal

I have been under administration from the year 2004 until 2020 when I paid up my debts, and got my certificate in terms of section 74u of the magistrate's court act 32 of 1944, the settlement was done november 2020 until now and I am frustrated because I want to buy my children a house and when I apply on my pension funds I have been blocked, it is now the sixth time I miss the opportunity to do something for my kids. Please help me to persue the experian consumer to remove my name from the bad credit report listing.

Regards

Ms Williams STP

ID [protected]

Desired outcome: To get my credit report clean as it had to be from the certificate in terms of section 74u of the Magistrate's court Act 32 0f 1944 from November 2020

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12:46 am EST
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Experian Information Solutions Inaccurate reporting

I recently reviewed my credit reports and was at awe at the inaccurate information reporting! This company is violating my federal consumer rights, I have filed complaints with the BBB, ATTORNEY GENERAL, FTC, CFPB, STATE SENATOR. As a consumer ONLY i can give any credit reporting or consumer reporting agency permissible rights to report ANYTHING on my credit reports and this is stated by federal law to protect us consumers from activity as this performed by Experian, please look into this matter for me, thank You

Desired outcome: To update and correct my credit reports as documented in the letters i have sent to CFPB, FTC, and this company, thank You

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5:41 pm EST
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Experian Information Solutions Acima credit fka simpl / credit reporting account

Hello,

This complaint is for Experian regarding the FRAUDULENT ACCOUNT Acima Credit FKA Simple (account number 6286387) that has been placed on my credit report illegally. I have never done business with (Acima Credit) and this account must be removed because it is made my life extremely difficult. By being stuck with higher interest rates, fewer loan options, and also hindered my housing. I need it removed immediately. I have contact Experian 30 days ago to remove this account and Experian have no responded back to me about this matter that holding me back to prosper in my life that should not be there in the first place. Legally they are obligated to respond within 30 days and Experian have not done so. The Acima account in question have been opened around the time I lost my wallet and many other things of identification. This is Identity Theft. I would highly appreciate if BBB assist in getting this fraudulent account removed so I can get back to my life as it were before the traumatic incident.

Thanks

Desired outcome: REMOVE FRAUDULENT ACCOUNT FROM MY EXPERIAN REPORT

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Marcus Wyatt
, US
Apr 01, 2022 12:28 pm EDT

I just had similar happen to me with this company! They are charging that I have a lease through them but I've not lease ANYTHING for over 15 years now. When I asked them what I leased they refused to let me know what it was, then they told me I had to file a fraud report with my local police and email them the fraud report number. Honestly, I am wondering if these people are just scam people with all the bad news about them I'm seeing online!

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1:14 pm EST

Experian Information Solutions unauthorized membership charges of $21.95 and$1.00

I have never authorized any membership fees at all. Not the $1.00 nor the $21.95. I am on disability due to stage 4 cancer. I can't afford theses fees. I'm on a fixed income and I never authorized nor requested this service. Please refund my account. I know my credit report is poor so why would I spend money that I don't have on something that is going to tell me what I already know?

Desired outcome: refund of unauthorized chargges

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8:30 am EST

Experian Information Solutions monthly fees

I just discovered Experian has been charging my debit card $27.16 every month for the last 10 months.

Desired outcome: I want a refund of $271.60 or I am going to sue you.

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12:48 pm EDT

Experian Information Solutions fico charges each month

every month I get a fico charge on my Barclay credit card I want this to end immediately. ss # [protected] phone [protected]

Desired outcome: no more charges

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2:53 pm EST
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Experian Information Solutions Experian unauthorized charge for membership $24.99 after $1.00 credit report charge

I had an Experian membership from 2011 to 2014. Now Experian charged $1 on 5/30/2021 for a credit report. Now Experian charged me $24.99 on 6/10/2021.for membership that I did not ack for. I believe that they have used my past membership information to make the unauthorized charges.

Desired outcome: Legal complaint of fraud (Unauthorized Withdrawal)

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6:24 pm EST

Experian Information Solutions Unauthorized charge by Experian on my checking account

They have charged me $24.99 for I don't even know what for. I've called them and they won't put me through to anyone unless I punch in my SS# and I am NOT doing that.

Desired outcome: Refund and never to charge me again

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3:57 am EDT

Experian Information Solutions Service

There's no justice talking to these people representatives never do there job and have to be told the same thing repetitively for 25 years still my report has someone else name as aka i repeatedly asked to be remove thats been fraudulently abusing my ssn since 1979. DisrespectED & ignored by the uneducated irresponsible staff in exprian credit bureau . i went to reach out to transunion and Equifax still 👎 nothing has changed.

Desired outcome: fraudulent criminal charges

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12:48 pm EDT

Experian Information Solutions Experian free credit check

Hi,

I've fallen victim to the Experian credit check scam, where they automatically enroll you in their highest tier of membership as described here.

https://forums.moneysavingexpert.com/discussion/1613865/experian-be-warned

I am looking for any legal help that I can take against this as I was signed up for this service for 1 year and 8 months, which is an absolutely ridiculous amount to pay for a free service.

Any help will be appreciated.

Thank you

Dylan

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Experian Information Solutions contacts

Phone numbers

+1 (714) 830-7000 +1 (224) 698-5600 More phone numbers

Website

www.experian.com

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