Evans Halshaw — purchase of a vehicle
On Saturday 23rd April we visited the Sunderland branch of Evan Halshaw with the purpose of looking at a Dacia Sandero Amibence that we has seen advertised on line.
The salesman initially did not know what car we were taking about and looked it up on line; on finding the car and realising that this was a 16 reg he then stated what a bargain this was however; he had no background information on the vehicle and had to ask another salesman who was very informative and pointed us in the direction of the car. On viewing the car we were very interested and felt that this was a good price and exactly what we were looking for. On returning to the showroom the salesmen then went about taking details etc, asked if we had a car to trade in and when we replied that we had he asked if he could have the keys to look at the vehicle. On his return he then went on to look at a valuation price and came up with a sum of 600 pounds, as we had been quoted by several dealers a sum of between 745 - 820 pounds we thought Evans Halshaw valuation was on the low side and we informed the salesman accordingly.
The chap then went over to discuss this with the person in charge and came back and said the they could not increase the offer. We were very disappointed with this as we were going to pay for the car in cash subject to a test drive and asked if we could have a test drive. The salesman was not very forthcoming and stated that it would take and half an hour to get the car out and we would only be able to take it around the block which we were not happy about; as we would be spending 6k and needed to be sure that this was the right car in every aspect for us and said we would make arrangements to come back at a time suitable for all parties however; the salesman said he could not guarantee the car would be there as it was such a good deal; we then offered to leave a deposit to which he agreed. Before this happened we again asked if they could do a better deal on the trade in and again he went away to consult with his sales manager. On his return he said he could not up the offer by the 200 we had asked but could alter the figures as such stating that they would waver the 98.99 admin fee if we took out the future guarantee policy at a cost of 300.00. Now in anyone's book these figure do not add up to a higher valuation in trade in as it meant we were paying out more. We left the showroom and thanked the salesman for his help. Later on in the afternoon we received a telephone call from the salesman asking us if we had thought about the deal offered; again we said it was the trade in price and he said he would again consult his manager and ring us back. He did ring back and again he told us that he could not do any better on the trade in. I am totally bemused as to how Evans Halshaw are prepared to loose a 6k sale for the sake of a 200 pound increase in a trade in. We were not asking for anything that we had not been quoted by other dealers.. Mr & Mrs Taylor, Washington
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