Etsy
reviews and complaints

I bought a dress that I need for a wedding and it is too long based off the measurements. I contacted the seller and let them know and I sent them images too of the dress how long it is on. I asked them to please reach out to me several times so I can send back and exchange. I have a wedding September 2nd 2022 and I need this issue to be resolved. I paid so much money for this dress that I need.

08/11/2022.

I follow all policies at Etsy. Even so, my organic mattress pad was flagged as being disallowed. It was an error, as I see that mattress pads are regularly sold on Etsy and their representative told me mattress pads were allowed. It happened a few times and I had tried to reach Etsy to clarify that a mattress pad is not a mattress. Finding a contact at Etsy is very hard, and I was never told in what way any item was in violation. I eventually was told that the mattress pads are allowed and mattresses are not. So I had no mattresses. This is an Etsy error, as they seem to have mistook a mattress pad for a mattress. Notice pic, this is a thin pad to put on a mattress when it is not over 3".

I have been permanently suspended so my only source of income is gone and I am stuck with a bunch of raw materials I cannot sell. Additionally I had just begun a campaign, which cost my over $800 to advertise my Etsy shop to the 30,000 previous customers I had from my organic business, prior to joining Etsy. Is this how Etsy treats its legitimate US sellers? Forcing me to bankruptcy?

I am a 5 star seller with a large customer base on Etsy.

This is the nasty message I received from one of your using Etsy's own shipping software.

I will gladly give you a refund when I receive my item back. I don't wish to do business with you anymore either. I am not a Walmart service rep and I don't have to pretend that something is my fault when it certainly is not.

Very nasty message from your vendor

I'm a seller on Etsy, and they removed all my handmade led products because they use batteries, but they did not remove the other seller's led products that used the same batteries as mine. I just woke up one morning, and they said I violated Etsy policy, and it took them months to tell me it was because my product used batteries. I was heated. I asked why the other sellers are selling their led battery-operated product, and they claim they don't target sellers, and their system will say who to remove. Now I'm stuck with all these parts, tools, and products and lost a lot of income. Etsy is biased from small sellers to the larger sellers and will not punish any of the larger sellers for violating their new June 5, 2022 rules. I don't even sell or include the batteries with my product. I even received an email from Etsy reinstating my listing, then they removed them all a month later, which was very frustrating and confusing. What am I supposed to do with all these parts and supplies now? All the shipping material I had stored up?- I have submitted all documents that I had to make for all my product.

Etsy have removed 4 of my best selling organic shampoos and conditioners for the following reason - not once TWICE this week.

"Etsy prohibits the sale of hazardous substances, including (but not limited to) lip and eye cosmetic products containing Henna and/or Mehndi, and all products containing Kohl. "

I do not sell cosmetics, nether lip or eye products either. If a human being actulally LOOKED at the items, they would see I sell hair care only.

Also they were quick to shut down my biggest selling items. however other sellers who moving ober 10k units of the SAME item are still selling. Also there are vendors selling GALLON buckets of carcinogenic skin bleach and they have not removed them either. And theyve been selling for YEARS. Etsy has not removed them, nor the mass produced made in China "Handmade" items that sell 100,000 units plus through Etsy. Can you please reinstate my items, this is my only source of income. By the time Etsy take their cut of the profits I am left with less that 200 USD per month, So please live up to the ethos of the platform. Handmade in small batches by small sellers, like me.

Ordered an English Bulldog kitchen monogrammed towel from Designs by Daffy on 7/7/22. They deducted the $22.47 from my acct, but still haven't received it! Would like notification as to an approximate date of shipment. It was to go to Carrie Parker 15091 Restwood Street in Linden, Mi 48451 My email is [protected]@aol.com and address is 106 Aquarius Terrace, Cocoa, Fl. 32926 Please let me know what is happening with this order. If it can't be filled, then I need them to give me a refund asap. Thanks, Linda Blackmer

I have been wrongfully accused of selling items not handmade by me. Which is not true. All the items I've sold were all handmade by me. I don't know who keeps banning my accounts, especially if it is a bot or a machine doing the banning for Etsy you need to fix them. Etsy is my way to make passive income to make money to help pay my rent, and you guys are taking that away from me. I should sue you people for doing this to me. Please reinstate my account, and I get banned right after I got 4 sales in the same month. And there is no way to contact a real Etsy representative for a solution. You abandoned customer support. Which is not fair

o orderd a samurai sword them iget an email saying no one at home delivery time 5 past 5 i ws here then nobody knocked on my door it cost 118 £ im noy happy my address is 189 ringmer road worthing west sussex bn13 1dzmy phone number is07878808616 either my sword or money back

Esty is profiting from people selling used underwear to used sexual toys. These items are used and it's against their policy. There's thousands upon thousands. Some girls are selling underwear from having been worn a week to having there periods. This is absolutely disgusting. I reported many and they are still up.

Etsy permanently canceled my shop, but I just did what others sellers do without a problem on Etsy. Please see the attached images. They shows other sellers offers on Etsy.

I was already making sales and fast delivery and I was very happy when they cancel me, however, look at the attached photos. Why am I cancelled? Etsy must explain the difference with the other vendors I attached.

They ask me that they are not going to answer anymore. It is that I did not commit any violation because my products are not included in the prohibited list, as evidenced by these two images of other sellers who do offer similar products and Etsy allows them.

I have argued with them and they claim that they have told me three times about the violation. But the point is that it is not a violation of their prohibited products, so all three times it has been unfair. The proof is that they allow the sale of these images to other sellers but they cancel my account for offering even less explicit photos than those offered there.

Obviously, the only explanation for Etsy's actions on me is that Etsy is not interested in sellers of Hispanic origin in their store, so it could be a problem of racial discrimination by Etsy.

I am a esty seller I been with esty going on 3 years,it's about 300 seller on there that sell the same items I do but on their shop there's pictures of people on there half naked as you can see the photos I post below is from other shops an esty I do not have anything like this in my listing, I sell on the same item I sell on esty on ebay and don't have no problem at all with ebay but with esty other sellers can report you shop cause they she someone doing better then them and esty will suspend you shop cause of the they don't even investigate the situation this is not fair everyone should be treated equally, instead of picking out people that actually follow the rules

Appears suspending accounts is a common thing with Etsy, yet people that sale adult sex toys seem to stay on forever! It seem’s they wait until they see your items are in transit, then closed your account and keep your earning’s for months! I also sale on Ebay and have been doing so for many years, never receive any kind of issues with them, they pay on time, you can sale what you want etc.

Hi,

I paid for two urgent orders yesterday (I have a wedding soon). They should be sent within a week. But today your system has blocked my account and I cannot communicate with the seller.

Please unlock my account ASAP. The order is urgent.

Orders: #[protected], #[protected]

You would think since being a member since 2012 that if their is a violation, etsy would just remove that violation snd not the entire account. I've stuck by etsy through good and bad of increasing everything from fees to shipping. And now my account with 4.83 stars is gone. It's so super sad because when you talk to customer service about items listed they claim no violation. However Etsy and customer service are not on the same page. Then to put matters worst now that my account is inactive I have to wait 6 months to get the rest of my money. Their are people on here that has designer faux leather and still up. I recreated pouches( this was the last item I put up) with making my own items to sell and now I'm permanently done. Etsy picks on small businesses and pick and choose who can sell what. It's designer items all over this site and these people still sell.

I have been on etsy since 2012 with no issues. I have been with you all through highs and lows. if you felt something i was selling isnt sellable then remove that post not my entire etsy. I have worked very hard and now all down the drain. You all treat small business owners so bad and customer service doesnt no anything. just horrible. They never Said which listing.

So many violating their policy if they got me for something

I purchased a blanket from the above Etsy vendor on 4/2/22, transaction [protected] for $90. Plus $5.40 tax and $.60 round up for a total of $96.00. She said she was really busy with other orders and Easter gifts and I agreed to give her some extra time to get my blanket done since it was a special order full size blanket. The first shipment of the blanket was 5/7/22 thru usps with a tracking number that didn’t work for me. She claimed the package was severely damaged but that she would get reimbursed by usps since it was insured. Some more time went by and she said she made me another blanket mailed by ups with another tracking number that I couldn’t trace. This time claiming the package was lost due to the mailing label being ripped off it. She had made excuse after excuse and I’ve not received any blanket, no merchandise at all for $96.00 being spent which she received. I’ve sent her messages which go unanswered now. I would like some satisfaction for this purchase, my money back or the blanket. Can you help me? My phone number is [protected], my name is Loretta Hummert and my address is 633, Wylie Avenue, Jeannette PA 15644, United States.

I was sold a broken watch that I bought for Father’s Day. The box was dented, the watch didn’t work at all in the light the box came in didn’t work. I reached out to the seller they refused to return my money. They wanted to sell me another broken watch. Etsy did nothing about it impact the seller. I have filed a complaint with the Better Business Bureau on Esty. I just recently closed my account with them and will never purchase on them again. If you’re a scammer this is a great site for you to sell your stuff on.

My messaging functionality was disabled for "spam" even though I have never sent an spam mails nor are there mails in my sent items that would even come close to a spam mail (from unauthorised access etc). I tried to raise three support tickets to fix the issue. The first was ignored, the second was closed without resolution, and the third is currently open... awaiting a response with bated breath.

I had two poor reviews for an item on my Etsy store. I deleted that product from my store. I since made available a newer product. I also have one more item. Both items are different from each other. The problem I am having is the poor reviews for the now deleted product are still there. Only two reviews on my store. They are reflecting on my products and especially my new one.

my name is sheila rideout never received this orderPurchased from BunnysBeadsUK on 07 Oct, 2021

31.43, kept saying delayed due to covid 19 was christmas present never received rachel dean uk sent many many e-mail said she check royal mail send e-mails over and over no response my address 50 holland street reserve mines ns phone [protected] request send another necklace she said what did i want i said she could send me the necklace she never responded sent lots of e-mails