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Etsy

www.etsy.com

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1.2

Overall customer rating from reviews and complaints

Etsy earns a 1.2-star rating from 33 reviews and 538 complaints, showing that the majority of handmade and vintage item shoppers are dissatisfied with their purchases.

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Etsy Complaints Page 13 of 27

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7:00 pm EDT
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Etsy Etsy terminated my account alleging a violation of a policy that allows other sellers.

Etsy permanently canceled my shop, but I just did what others sellers do without a problem on Etsy. Please see the attached images. They shows other sellers offers on Etsy.

I was already making sales and fast delivery and I was very happy when they cancel me, however, look at the attached photos. Why am I cancelled? Etsy must explain the difference with the other vendors I attached.

They ask me that they are not going to answer anymore. It is that I did not commit any violation because my products are not included in the prohibited list, as evidenced by these two images of other sellers who do offer similar products and Etsy allows them.

I have argued with them and they claim that they have told me three times about the violation. But the point is that it is not a violation of their prohibited products, so all three times it has been unfair. The proof is that they allow the sale of these images to other sellers but they cancel my account for offering even less explicit photos than those offered there.

Obviously, the only explanation for Etsy's actions on me is that Etsy is not interested in sellers of Hispanic origin in their store, so it could be a problem of racial discrimination by Etsy.

Desired outcome: I want my Etsy account to be restored again and I can continue selling the same products that other sellers sell there without difficulty.My name: Leonardo Juan Lezcano GomezeMail: [protected]@gmail.com

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Update by Leonardo Juan
Jul 29, 2022 3:22 pm EDT

You don't know anything about me or this case so your comment is cynical and opportunistic. You probably already work for Etsy.

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Healthy Body Head To Toe Organics
Escondido, US
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Aug 12, 2022 1:33 pm EDT

This has happened to me too. It is confusing. My items are not listed on policies as not being allowed. Etsy thinks my mattress pads are mattresses and other sellers sell similar items without issue. They don't tell you what you are in violation of when they remove an item. So all you can do is guess.

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K
Keep It Pushin
US
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Jul 29, 2022 2:17 pm EDT
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Why would you throw the race card in, I have a multi cultural family so I do know about racism but what does that have to do with inappropriate pictures for sale... trust me I'm no prude but they are allowed to decide what is and what isn't appropriate for THEIR site..because others have it just means they weren't caught yet..

Calling out racism is important but just don't use it because you didn't get your way...

Author of the review
Leonardo Juan
Leonardo Juan
Atwater, US
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Jul 29, 2022 3:19 pm EDT
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Replying to comment of Keep It Pushin

Your comment is cynical and completely out of context. You don't know anything about me or this case to say that. If you don't already work for Etsy, you can go applying to them now.

TheldrakisCS
TheldrakisCS
Baton Rouge, US
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Jul 29, 2022 4:02 pm EDT
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Replying to comment of Leonardo Juan

while i only know based off what you said, there might be behind the scene stuff we don't know [even you] that is between etsy and those sellers. i think its not race that is a factor here.

what i think is the reason is that someone who doesn't like your work for some reason decided to report you for it. based off their own rules they couldn't just ignore the reports for some reason and acted upon it [maybe just to stop them from getting reports against you]. i do hope you get this resolved.

Author of the review
Leonardo Juan
Leonardo Juan
Atwater, US
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Jul 29, 2022 4:45 pm EDT
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Replying to comment of TheldrakisCS

Yes, I agree with you. Thank you very much for letting me know your point of view, I really think you are right.

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M
3:46 am EDT

Etsy They keep threatening to suspend my account for no reason I don't have anything in my listing that would cause my account to be suspended

I am a esty seller I been with esty going on 3 years,it's about 300 seller on there that sell the same items I do but on their shop there's pictures of people on there half naked as you can see the photos I post below is from other shops an esty I do not have anything like this in my listing, I sell on the same item I sell on esty on ebay and don't have no problem at all with ebay but with esty other sellers can report you shop cause they she someone doing better then them and esty will suspend you shop cause of the they don't even investigate the situation this is not fair everyone should be treated equally, instead of picking out people that actually follow the rules

Desired outcome: To stop trying to suspend people accounts for no reasons they need to start investigating instead of suspended people accounts

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2:05 pm EDT

Etsy Etsy suspended my account

Appears suspending accounts is a common thing with Etsy, yet people that sale adult sex toys seem to stay on forever! It seem’s they wait until they see your items are in transit, then closed your account and keep your earning’s for months! I also sale on Ebay and have been doing so for many years, never receive any kind of issues with them, they pay on time, you can sale what you want etc.

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6:06 am EDT

Etsy My account blocked

Hi,

I paid for two urgent orders yesterday (I have a wedding soon). They should be sent within a week. But today your system has blocked my account and I cannot communicate with the seller.

Please unlock my account ASAP. The order is urgent.

Orders: #[protected], #[protected]

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Update by alexweb01
Jul 16, 2022 1:25 pm EDT

resolved

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1:41 am EDT

Etsy Etsy suspended my account

You would think since being a member since 2012 that if their is a violation, etsy would just remove that violation snd not the entire account. I've stuck by etsy through good and bad of increasing everything from fees to shipping. And now my account with 4.83 stars is gone. It's so super sad because when you talk to customer service about items listed they claim no violation. However Etsy and customer service are not on the same page. Then to put matters worst now that my account is inactive I have to wait 6 months to get the rest of my money. Their are people on here that has designer faux leather and still up. I recreated pouches( this was the last item I put up) with making my own items to sell and now I'm permanently done. Etsy picks on small businesses and pick and choose who can sell what. It's designer items all over this site and these people still sell.

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4:51 pm EDT

Etsy Closed account without full explanation

I have been on etsy since 2012 with no issues. I have been with you all through highs and lows. if you felt something i was selling isnt sellable then remove that post not my entire etsy. I have worked very hard and now all down the drain. You all treat small business owners so bad and customer service doesnt no anything. just horrible. They never Said which listing.

So many violating their policy if they got me for something

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11:29 am EDT

Etsy CaliGirl Melli / Mellissa Ahumada

I purchased a blanket from the above Etsy vendor on 4/2/22, transaction [protected] for $90. Plus $5.40 tax and $.60 round up for a total of $96.00. She said she was really busy with other orders and Easter gifts and I agreed to give her some extra time to get my blanket done since it was a special order full size blanket. The first shipment of the blanket was 5/7/22 thru usps with a tracking number that didn’t work for me. She claimed the package was severely damaged but that she would get reimbursed by usps since it was insured. Some more time went by and she said she made me another blanket mailed by ups with another tracking number that I couldn’t trace. This time claiming the package was lost due to the mailing label being ripped off it. She had made excuse after excuse and I’ve not received any blanket, no merchandise at all for $96.00 being spent which she received. I’ve sent her messages which go unanswered now. I would like some satisfaction for this purchase, my money back or the blanket. Can you help me? My phone number is [protected], my name is Loretta Hummert and my address is 633, Wylie Avenue, Jeannette PA 15644, United States.

Desired outcome: Refund of $95.40 or blanket

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Update by Lori Hummert
Jul 06, 2022 11:31 am EDT

[protected] phone

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IMZA2022
Midvale, US
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Nov 01, 2022 12:33 pm EDT

Below is the email from Etsy where it clearly states that the refund was issued straight from my Etsy balance. I closed my shop on Etsy and went else where as fees are crazy. Either way I was never made aware that you never received the refund. My account with Etsy was completely closed and I owe them nothing I have no idea what the issue really is. As far as the messages you were made aware step by step of what was going on and I agreed completely with you and agreed that you deserved the refund as the 2 incidents were just to much for you to continue to deal with as well as I since not you or I can control the shipping carriers. I now sit here with 2 blankets one had to be washed and it’s fine and the other is still in the box. Which is not your fault and I’m so sorry I have no idea what else I can do on my side as the refund was issued successfully and my account with Etsy is closed with no balance owed. I don’t mind if you want to keep the review up that’s your choice I just ask that you removed my personal name and maybe your personal address as I don’t think it’s safe.once again I apologize I hope you have a nice day :)

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IMZA2022
Midvale, US
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Nov 01, 2022 12:45 pm EDT
Replying to comment of IMZA2022

I found all the emails at this point I believe it’s fair to say that the refund was issued period. I would appreciate if you kindly removed this complaint as I have never had any issue with my shop and although this has done any damage it just doesn’t look good for on the shop but now I believe you either. Especially with your address being on it Thank you have a great day :)

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9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy A broken watch

I was sold a broken watch that I bought for Father’s Day. The box was dented, the watch didn’t work at all in the light the box came in didn’t work. I reached out to the seller they refused to return my money. They wanted to sell me another broken watch. Etsy did nothing about it impact the seller. I have filed a complaint with the Better Business Bureau on Esty. I just recently closed my account with them and will never purchase on them again. If you’re a scammer this is a great site for you to sell your stuff on.

Desired outcome: I want my money back.

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9:14 am EDT

Etsy Etsy Messaging

My messaging functionality was disabled for "spam" even though I have never sent an spam mails nor are there mails in my sent items that would even come close to a spam mail (from unauthorised access etc). I tried to raise three support tickets to fix the issue. The first was ignored, the second was closed without resolution, and the third is currently open... awaiting a response with bated breath.

Desired outcome: Re-enable my messaging functionality. Actually do an investigation when someone marks a message as spam to prove it is legitimate before enacting an account sanction.

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6:04 pm EDT
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Etsy Poor reviews still on my store even though the product is no longer available

I had two poor reviews for an item on my Etsy store. I deleted that product from my store. I since made available a newer product. I also have one more item. Both items are different from each other. The problem I am having is the poor reviews for the now deleted product are still there. Only two reviews on my store. They are reflecting on my products and especially my new one.

Desired outcome: Please remove the reviews for a product that does not exist.

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6:08 pm EDT
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Etsy etsy canada

my name is sheila rideout never received this orderPurchased from BunnysBeadsUK on 07 Oct, 2021

31.43, kept saying delayed due to covid 19 was christmas present never received rachel dean uk sent many many e-mail said she check royal mail send e-mails over and over no response my address 50 holland street reserve mines ns phone [protected] request send another necklace she said what did i want i said she could send me the necklace she never responded sent lots of e-mails

Desired outcome: refund or get necklace that i never received

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1:32 pm EDT
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Etsy Account suspended

I just don't get it. Etsy is full of paintings, wall hangings, posters, framed art, stickers, digital files, you name it, containing images of rock, rap and country music artists.

But if you put those images on a t-shirt you will get suspended.

I had done my research before I started my shop. I read about a successful rap music shop on Etsy that said if they get notices from copyright holders they just take that content down, which is what I planned to do. Instead Etsy just shut me down after I had a few things taken down by Etsy after copyright complaints.

It's the double standard that I don't get. Why some products and not others. It's not fair or OK.

I had my shop taken down in June of 2022. I had another very successful shop where there weren't any problems. They took that down too.

I told them I would just take down the shop that had problems, but asked them to please leave my other shop up.

I spent a lot of money advertising that shop on social media (the successful one).

Desired outcome: Restore One Of My Shops That Had No Issues.

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10:24 am EDT

Etsy US silver Morgan antique dollars FROM NORTHWEST aka PORTLAND COINS

ETSY sold me a rare item they advertised for sale but did not have=fraud. Then they didn't contact me at all. I had to chase my money through Etsy. not ez. they turned off phone and e-mail support. 12 day I paid INTEREST! How do I get that back? Or my time and effort. This is BAIT AND SWITCH fraud. SUE them. class action NOW!

Desired outcome: Refund. Close Etsy down. Sue them for anguish and fraud.

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3:41 pm EDT

Etsy Account closed buyer refunded and receiving the product without ETSY contacting us the Seller

Good day, a item was posted to a a buyer. They complained after 2 weeks of not receiving the parcel. The parcel was sent via airpost as per Item Advertisement. There is currently a international back log due to cofid and the current on going war. This was out of our control. The client now got the item and Etsy took the money of my account without contacting us. The tracking number was supplied as soon as item was shipped. After getting in touch with ETSY . The representative just stated they had no wrong doing and are allowed to refund a customer as they see fit. So for a parcel being delayed by a week out of our controll Etsy took our money gave it back to the client. And the client recieved there parcel absolutly free. This is theft and unacceptable.

#2464316651R2 042,50Fully refunded

8 Ply Ostrich Feather Boas 2 metre

8 Ply Ostrich Feather Boas 2 metre

Quantity1

SKUostrichfeather

Track packagerj002111525za

Dispatched on 11 May.

ashlyn banner

LOS ANGELES, CA

Desired outcome: I would like the items money to be paid back into my Etsy account by Etsy and re instate my account that they closed without any reason caused by one complaint that was a international delay caused by a war that is out of our control.

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10:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Seller Platform

The company has started removing items they deem unfit for Etsy.com, the explanation given to us was that our items contain "regulated items" (batteries) but the listings they removed do not contain batteries.

There is no option to appeal this review, not place to reply, and their help / support page is broken, this is utterly pathetic and sadly exactly the kind of game you can expect from heartless, ugly big business today.

Desired outcome: Fix your help / support page, allow appeals, have publicly reachable email addresses, have some integrity, do not hide behind your large, faceless anonymity like a Facebook troll.

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5:43 pm EDT

Etsy Account suspended no reply from etsy

Etsy will not let me know why my shop was closed and now holding my funds. They won’t reply to my emails and won’t let me know why my shop was closed or release my money although orders were already done.

Shop closed on June 26th. They are re holding over $1,000 no open orders from me Hoodoo Spells Shop.

Please release my money and respond to me thank you

Desired outcome: Release my money and let me know why my shop is closed and suspended

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2:24 pm EDT

Etsy changing my visa card number

I have tried a million times to change my visa card number. the one on filed no longer works but continues to be listed. I am at my wits end and ready to cancel my esty account.

Desired outcome: Please change my visa number to [protected]. It expires on 6/25. the number on the back of the card is 435. This needs to be NOW.

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8:17 pm EDT

Etsy product never arrived # [protected]

ordered a lamp from etsy seller crafty popsicle on june 5

Was supposed to be delivered on june 24 but it never came. Was given a phony tracking number by craftypopsicle.

I contacted the seller but no response. Tried it several times. Read that more costumers complained about being scammed by this company.

confirnation #[protected]

Order #[protected]

Desired outcome: Please refund my money I payed $158.66What else do you need to know.Please contact me.This is the third time I submitted this complaint.

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11:03 am EDT

Etsy A mother and daughter fraud claiming to own the site

Honestly the Etsy app is supposedly run by a really rude mother claiming her daughter is saving up money for a bike. The last I checked Etsy was owned by the headquarters company not a random family . They literally scammed me out of my money I paid 18 dollars for one phone case ir should be 5 dollars not 18. But why would a 12 year old be selling sex toys off of Etsy that’s not appropriate at all for her mother to allow her to do that . I would like to get in touch with the real owner who owns it not some random person who claims to own it when I visited the site .

Desired outcome: To make sure they’re nicer to they’re customers and not lie who owns it

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10:08 am EDT

Etsy Staff stealing

1 person in customer service (Wilon) and 2 people in security, Taylor and Jason stole a total of $917.99

There are no reachable numbers for management to inform. This was done Wed.and Thus. Of last week People in Security are to protect,not steal. Pleading for help and to stop these crooks from not doing this to others.
Brian O'Neil [protected]

Desired outcome: Immediate return of our money by certified check...not by entering Bank account, thisis how they stole our money in the first palace.

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