Menu
For Business Write a review File a complaint
Envision EMI Customer Service Phone, Email, Contacts

Envision EMI
Reviews and Complaints

www.envisionexperience.com

Learn how the rating is calculated

3.4 6 Reviews 14 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Envision EMI Reviews 20

ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Envision EMI I am fully aware the COVID-19 pandemic is unprecedented but Envision's handling of issuing refunds is unacceptable

I am fully aware the COVID-19 pandemic is unprecedented but Envision's handling of issuing refunds is unacceptable. The program I enrolled my daughter in was canceled in April. I should not still be waiting on my refund the end of October. I have been reaching out since June. I was told my refund would be issued in August. August came and went. I reached out again and was told my refund would be issued in September. We are now towards the end of October and I still have not received my refund.

Read full review of Envision EMI and 3 comments
Hide full review
3 comments
Add a comment
C
C
C. Boehm
Verified customer This complaint was posted by a verified customer. Learn more

I am sensitive to the fact that the COVID-19 pandemic is unprecedented, and Envision, it appears, is acting in good faith for the most part. However, the time it is taking to receive a refund is unacceptable. Our family has now paid for a camp experience that did not happen. Issuing a refund at least before or soon after the start of the canceled camp is not unreasonable to expect. My initial conversations with the company were very positive and I was given the impression all would be handled quickly. Again, some allowance for the reality of our time is given. Given the time and changes in their promised refund, I'd be hesitant to do business with them again and have diminished faith in this organization's legitimacy.

E
E
E. Kub
Verified customer This complaint was posted by a verified customer. Learn more

My daughter was scheduled to attend the June 12 session at Johns H. Due to the pandemic, I called to cancel in April and was told I should wait for the program to be cancelled to avoid paying a cancellation fee. I called back on May 1st to cancel and request a refund and was told refunds would be processed the end of July. When I didn't receive the refund in July, I was told it would be processed by the end of August. It is now September and I still don't have my refund and I can't get anyone on the phone to provide a status.

L
L
L. Kiehn
Verified customer This complaint was posted by a verified customer. Learn more

I am fully aware the COVID-19 pandemic is unprecedented but Envision's handling of issuing refunds is unacceptable. The program I enrolled my daughter in was canceled in April. I should not still be waiting on my refund the end of October. I have been reaching out since June. I was told my refund would be issued in August. August came and went. I reached out again and was told my refund would be issued in September. We are now towards the end of October and I still have not received my refund.

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Envision EMI My daughter was scheduled to attend the June 12 session at Johns H***

My daughter was scheduled to attend the June 12 session at Johns H. Due to the pandemic, I called to cancel in April and was told I should wait for the program to be cancelled to avoid paying a cancellation fee. I called back on May 1st to cancel and request a refund and was told refunds would be processed the end of July. When I didn't receive the refund in July, I was told it would be processed by the end of August. It is now September and I still don't have my refund and I can't get anyone on the phone to provide a status.

Read full review of Envision EMI and 3 comments
Hide full review
3 comments
Add a comment
T
T
T. Conn
Verified customer This complaint was posted by a verified customer. Learn more

My daughter was accepted to one of EMI's programs, and made her decision to attend based on EMI implying it was affiliated with Rice University. The program was slated for this summer, and we began making tuition payments in January. By April these had totaled more than $2,000. Because of COVID, EMI canceled the program had after inquiring, said they would refund our money, but not until July. When July rolled around and we'd still not received payment, I called EMI and was told payment would be coming "any day, the end of July at the very latest." On July 28 I called again to request payment, and got a recording saying refunds couldn't be processed until the end of August. My patience had run out. I spoke to a man at EMI who told me he wasn't authorized to return our payment. He refused to give me a phone number for a manager there. After this conversation I looked up EMI here at the Complaintsboard.com and saw dozens of complaints from people like me who were refused refunds until Complaintsboard.com interceded, and then got their money back. I'd paid via VISA, and now they are investigating EMI. I would urge anyone to stay away from this outfit. Even while they are stiff-arming people over refunds, they're collecting money for upcoming classes and events. I wonder if Rice University is aware of EMI's activities and how it effects their reputation.

E
E
E. Boyle
Verified customer This complaint was posted by a verified customer. Learn more

I wish I could give zero stars because that is what this corporation deserves. My daughter was supposed to go to the Business Innovations trip in July . With COVID hitting and spreading like wildfire and turning into a global pandemic we tried cancelling the trip in late March. I was promptly told that if I cancelled I would not receive any refund because THEY hadn't cancelled the trip. I was told that their own medical team was monitoring the situation and would determine at a later date if it was safe to continue or not. Fast forward to April when things were not getting better but actually getting worse I received and email with options for cancelling. The main options were: move your trip to next summer and pay the 2020 price, pick another program for the 2020 summer or transfer your money you have paid to another student. None of these options worked for us since my daughter is a Senior this school year and will be heading off to college next summer so we opted to have a representative call us to discuss the options we had. After some back and forth with this representative she reluctantly cancelled my daughters trip and said we would receive a refund but it could take UP TO July to receive it. I called several times including in early July when a manager actually called me back and assured me that I would have our refund by the END of July. It is August 3 and I have still not received a refund. I called today and there is now an automated message stating all refunds will now be issued by the end of August. I am supposedly going to have a manager call me back today since I was assured by a manager that my refund would be issued by the end of July. Each time I get the same excuse that since they are an international company they are having to issue a massive amount of refunds. I understand that but I requested a refund in April and was told it would be issued by the end of July which did not happen and now I am being told that it won't be issued until the end of August. As far as I am concerned this screams scam, it's horrible business practice. I will update if I hear from a manager and more importantly IF I receive a refund from them.

C
C
C. Douglas
Verified customer This complaint was posted by a verified customer. Learn more

We had reserved a space for our daughter to attend a camp this summer. As others have mentioned, we requested a refund in April. We were told it would take 6-8 weeks for the refund, minus their transaction fee of course. No refund came. I called again in early July. I was told that all refund from April would be sent no later than July 31. The exact words were "if you don't have your money by July 31, we've got a problem". I did not receive my refund on July 31. I called again on August 3. I was told all refunds should be sent by the end of the month. I have absolutely zero faith in this company to return my money. Every month, they extend their own timeline. DO NOT DO BUSINESS WITH THIS COMPANY!

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Envision EMI We had reserved a space for our daughter to attend a camp this summer

We had reserved a space for our daughter to attend a camp this summer. As others have mentioned, we requested a refund in April. We were told it would take 6-8 weeks for the refund, minus their transaction fee of course. No refund came. I called again in early July. I was told that all refund from April would be sent no later than July 31. The exact words were "if you don't have your money by July 31, we've got a problem". I did not receive my refund on July 31. I called again on August 3. I was told all refunds should be sent by the end of the month. I have absolutely zero faith in this company to return my money. Every month, they extend their own timeline. DO NOT DO BUSINESS WITH THIS COMPANY!

Read full review of Envision EMI and 1 comment
Hide full review
1 comment
Add a comment
A
A
A. McClure
Verified customer This complaint was posted by a verified customer. Learn more

Our daughter was nominated from her school to attend jrnylc this summer in Washington DC. We paid the deposit, filled out all the paperwork. Due to the corona virus pandemic and June only being 3 months away and this pandemic worsening by the day. Countries closing down, flights canceled everywhere. Professional sporting events cancelled or postponed. Major universities, and other local schools closing, businesses placing travel bans for employees. Even Disneyland closed and so much more. We politely asked for our deposit back and they said they would defer her placement until next year. My daughter's health condition is so much more important to me then sending her to Washington DC. My husband proceeded to contact envision and without any hesitation they denied our refund we requested. This is dishonest. Their actions are complete opposite of what they proclaim to teach our children of the future. They have low moral character, they are dishonest, they lack integrity. There are children potentially coming from all over the world, if there country has not already been banned from flying. We did not renege on our part of the agreement; however, as a parent it is our obligation to protect our children at all costs. This company clearly cares so much more about the money than our children's health! $499.99 is an awful low price to sell your reputation, your history, your integrity and legacy! If I could give 0 stars, that is what they deserve! They basically stole our money...that makes them thieves. I could see if we were cancelling just to cancel, but this is an INTERNATION CRISIS! PANDEMIC! An airborne disease that you wont even know you have until 5-7 days later. I am so happy we did not give them the remainder balance for the conference stay that we started to pay the day the news broke with the announcement of the coronavirus becoming a pandemic! This pandemic is said to continue for at least 4-6 more months. This is just the beginning. If you are a parent that also cancelled or plan on cancelling this event and want your refund, please stand with us. #iwantmyrefunjrnylc

ComplaintsBoard
J

Envision EMI My daughter was accepted to one of EMI's programs, and made her decision to attend based on EMI implying it was affiliated with Rice University

My daughter was accepted to one of EMI's programs, and made her decision to attend based on EMI implying it was affiliated with Rice University. The program was slated for this summer, and we began making tuition payments in January. By April these had totaled more than $2,000. Because of COVID, EMI canceled the program had after inquiring, said they would refund our money, but not until July. When July rolled around and we'd still not received payment, I called EMI and was told payment would be coming "any day, the end of July at the very latest." On July 28 I called again to request payment, and got a recording saying refunds couldn't be processed until the end of August. My patience had run out. I spoke to a man at EMI who told me he wasn't authorized to return our payment. He refused to give me a phone number for a manager there. After this conversation I looked up EMI here at the Complaintsboard.com and saw dozens of complaints from people like me who were refused refunds until Complaintsboard.com interceded, and then got their money back. I'd paid via VISA, and now they are investigating EMI. I would urge anyone to stay away from this outfit. Even while they are stiff-arming people over refunds, they're collecting money for upcoming classes and events. I wonder if Rice University is aware of EMI's activities and how it effects their reputation.

Read full review of Envision EMI
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Envision EMI Our daughter was nominated from her school to attend jrnylc this summer in Washington DC

Our daughter was nominated from her school to attend jrnylc this summer in Washington DC. We paid the deposit, filled out all the paperwork. Due to the corona virus pandemic and June only being 3 months away and this pandemic worsening by the day. Countries closing down, flights canceled everywhere. Professional sporting events cancelled or postponed. Major universities, and other local schools closing, businesses placing travel bans for employees. Even Disneyland closed and so much more. We politely asked for our deposit back and they said they would defer her placement until next year. My daughter's health condition is so much more important to me then sending her to Washington DC. My husband proceeded to contact envision and without any hesitation they denied our refund we requested. This is dishonest. Their actions are complete opposite of what they proclaim to teach our children of the future. They have low moral character, they are dishonest, they lack integrity. There are children potentially coming from all over the world, if there country has not already been banned from flying. We did not renege on our part of the agreement; however, as a parent it is our obligation to protect our children at all costs. This company clearly cares so much more about the money than our children's health! $499.99 is an awful low price to sell your reputation, your history, your integrity and legacy! If I could give 0 stars, that is what they deserve! They basically stole our money...that makes them thieves. I could see if we were cancelling just to cancel, but this is an INTERNATION CRISIS! PANDEMIC! An airborne disease that you wont even know you have until 5-7 days later. I am so happy we did not give them the remainder balance for the conference stay that we started to pay the day the news broke with the announcement of the coronavirus becoming a pandemic! This pandemic is said to continue for at least 4-6 more months. This is just the beginning. If you are a parent that also cancelled or plan on cancelling this event and want your refund, please stand with us. #iwantmyrefunjrnylc

Read full review of Envision EMI
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Envision EMI I wish I could give zero stars because that is what this corporation deserves

I wish I could give zero stars because that is what this corporation deserves. My daughter was supposed to go to the Business Innovations trip in July . With COVID hitting and spreading like wildfire and turning into a global pandemic we tried cancelling the trip in late March. I was promptly told that if I cancelled I would not receive any refund because THEY hadn't cancelled the trip. I was told that their own medical team was monitoring the situation and would determine at a later date if it was safe to continue or not. Fast forward to April when things were not getting better but actually getting worse I received and email with options for cancelling. The main options were: move your trip to next summer and pay the 2020 price, pick another program for the 2020 summer or transfer your money you have paid to another student. None of these options worked for us since my daughter is a Senior this school year and will be heading off to college next summer so we opted to have a representative call us to discuss the options we had. After some back and forth with this representative she reluctantly cancelled my daughters trip and said we would receive a refund but it could take UP TO July to receive it. I called several times including in early July when a manager actually called me back and assured me that I would have our refund by the END of July. It is August 3 and I have still not received a refund. I called today and there is now an automated message stating all refunds will now be issued by the end of August. I am supposedly going to have a manager call me back today since I was assured by a manager that my refund would be issued by the end of July. Each time I get the same excuse that since they are an international company they are having to issue a massive amount of refunds. I understand that but I requested a refund in April and was told it would be issued by the end of July which did not happen and now I am being told that it won't be issued until the end of August. As far as I am concerned this screams scam, it's horrible business practice. I will update if I hear from a manager and more importantly IF I receive a refund from them.

Read full review of Envision EMI
Hide full review

Envision EMI Complaints 14

ComplaintsBoard
H
11:32 am EDT

Envision EMI Explore stem camp Denver, Co June 25-30, 2023

My daughter was excited to go to this camp. She paid for it herself but when she got there it was not what the invite said it would be. She was suppose to be in forensic science but she was put into med. It is even on her online profile that she was suppose to be in forensic science. None of the groups had the supplies they were suppose to have so they sat around and did nothing most of the time. She paid almost $3,000 for this experience and they only wanted to give us back our full refund fee or 50% on another visit. I called the day I got the email 7/7/23 to discuss that those options weren’t very accommodating for the price she paid. Erica is who I was talking to and she filed a case said she’d get back to me before the deadline to choose one of their options. Never heard back. I called again got someone else they said our case had been closed. I asked to speak to Erika and they said she’s working on other things she will call you back. To this day I haven’t heard back from anyone.

Desired outcome: Full refund

Read full review of Envision EMI
Hide full review
ComplaintsBoard
K
11:08 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Envision EMI Will not refund my money when I was told I would be reimbursed

Hello,

I am reaching out to you in the hopes that you can assist me in receiving a refund for the $799 I paid to enroll my son in the medical program with Envision.

I was assured by a representative that if my son did not attend, I would receive a refund. Despite being put on a payment plan, I was confident that this would not be an issue. Unfortunately, just before I was going to pay in full, I received an email informing me that the program was canceled and my son's spot was given to another student on the waiting list. As a result, my son did not incur any fees or costs.

As we researched Envision and the medical program further, my son uncovered multiple negative reviews, including a concerning incident where a student was hospitalized without any support from Envision. My son made the final decision not to attend, and I relayed this information to Envision. However, they informed me that I would not be refunded as initially promised.

I would greatly appreciate your assistance in this matter, as I believe I justifiably deserve a refund for the amount I paid. Any help you can offer would be greatly appreciated.

Desired outcome: Refund

Read full review of Envision EMI
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Envision EMI has left an official reply on this complaint.

Envision EMI I enrolled my son in the National Youth Leadership Form in Healthcare scheduled for July 2022

I enrolled my son in the National Youth Leadership Form in Healthcare scheduled for July 2022. I have reached out twice to getter better clarity on the program that is marketed as a very prestigious opporunity and that my son was nominated for. I have been told conflicting information that gives me GREAT pause about leaving him with them for 9 days. The COVID protocol has been updated and now I am being told I may not be able to accompany him when he is registered or settled into room. Since these are new updates to the program, I believe the terms of what we mutually agreed to are invalid and I also believe I was greatly misled in my decision to enroll our son. I have repeatedly asked for a refund in light of my concerns...and just told that they can only refund the souvenir photo and *** credits. Clearly that is not fair considering they will fill his spot immediately. I have asked for someone in management to review and I was told that was not possible. I am seeking more assistance before I am charged the final $933.75 on 6/1/2022.

Read full review of Envision EMI and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
J. Kessler
Verified customer This complaint was posted by a verified customer. Learn more

We enrolled our son in the Envision program for the Summer of 2022 at a college in Massachusetts. On April 7th, we received notification that vaccination was a compulsory condition for our son's attendance. We immediately contacted the program to withdraw his enrollment and were assured that receiving a refund would not be problematic. Despite this, the refund, amounting to $1099.25, has yet to be processed. When I called to inquire today, I was informed that we had withdrawn his enrollment past the deadline for a full refund. This is in direct conflict with the assurances given to us both verbally and in written communication. The sole reason for our son's withdrawal was the late notice regarding the vaccine mandate.

Is Envision EMI Legit?

Envision EMI earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Envision EMI stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Envision EMI's reputation as a trustworthy leader in their field. Customers can rely on Envision EMI's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Envision EMI. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 85% of 14 negative reviews, Envision EMI is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Complaints boards detected workplace-related services and and offer a range of services to help you navigate the sometimes murky waters of job hunting. From resume writing to interview coaching to background checks, they offer a range of services to help you land your dream job.

Envisionexperience.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Envisionexperience.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Envision EMI have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Envision EMI website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Envision EMI and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Envisionexperience.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Envision EMI.

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Envision EMI Our daughter was scheduled to attend the 2020 Summer program, however due to the pandemic the session was cancelled

Our daughter was scheduled to attend the 2020 Summer program, however due to the pandemic the session was cancelled. We agreed to allow the session to roll over into early summer 2021 session, yet considering the current pandemic still has not subsided and it has placed a financial burden on our family, we reached out December 3 to request a refund. We were told that we wouldn't be refunded any payments made prior to August and it would take up to 60 days to receive the remaining portion made after that date. I requested to speak with a manager to review this matter as that didn't seem fair at all considering they haven't provided services. The manager called and left a message weeks later and I returned his call and left a message, to receive no response. I reached out yesterday inquiring on my refund status and was told the manager would give me a call. As of this moment, we have not received a call back from the manager nor received any refund amount.We trusted this company, please do not waste your funds on this program. The only alternative solution to this matter is to seek legal action.

Read full review of Envision EMI and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
B. Johns
Verified customer This complaint was posted by a verified customer. Learn more

This business poses as a local *** University Camp, and has unethical practices and scams people out of the money, and experience

A
A
A. Kris
Verified customer This complaint was posted by a verified customer. Learn more

I signed my daughter up for the program for June. I canceled and received confirmation of the cancellation via email but have not been refunded the money. I was told it would take 10 to 12 business days. It has been a month. I have called and emailed and am being given the run around.

ComplaintsBoard
H
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Envision EMI THIS Company is a fraud

THIS Company is a fraud. They are quick to collect your money but don't want to refund. My son was enrolled in the 2020 programme . We paid the first installment , our situation changes and we decided not to send him, when I asked for a refund I was told that they cannot refund at the time. When I asked in December I was told to wait in January when they will start emrollment. When I enquire today this was their reply " Thank you for your email. We're sorry to hear that you no longer wish to attend our programs in 2021. Unfortunately, since you agreed to the transfer policy and transferred your tuition to 2021, we cannot issue you a refund of your tuition as per our terms and conditions. If you allow us, one suggestion we can make is that you finish your re-enrollment to 2021. Should the programs be cancelled due to COVID-19, we'd work with you with the same options for 2020, a refund of your tuition being one of those. If you have any questions or concerns, please call our Office of Admissions at ***. If you're currently outside the US/Canada, you can reach them at +***. We're available from Monday to Friday: 9 a.m. to 6 p.m. est." I need my S509.22

Read full review of Envision EMI and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
B. Schiller
Verified customer This complaint was posted by a verified customer. Learn more

My daughter attended the Envision Experience in late July this year. I paid extra for my daughter to stay an extra 3 days. I received an email about 3 weeks before she was to leave for the trip saying that they would not be able to stay on campus at *** or do other activities that were listed. This is the sole reason my daughter wanted to go. The email stated that we would given a $200.00 refund since they would not be able to do certain things or stay on campus. The email says allow up to 12 weeks for the refund. It is now past 12 weeks so I emailed them yesterday and today 10/28 and was told they would have to inquire about it and would get back to me. I responded with "is there a time frame available to hear from someone" and they replied there isn't an exact date just sometime in the coming weeks. I told them that it's unacceptable. I also have the original email that was sent saying they would be giving a $200.00 refund.

C
C
C. Hermiston
Verified customer This complaint was posted by a verified customer. Learn more

January 12 $664.50.I enrolled my daughter in the National Youth Leadership Forum, under the medical program. She had another opportunity come up, and we have to cancel. I have called NYL to try and get my $664.50 back but apparently, refunds are non-refundable. I just think that this is a sick way to capitalize on people that are trying to make a difference in their child's future. If a deposit was holding a spot, give me my money back, and open up the spot for someone else deserving. This just goes to show you, any business or company that withholds your money is not a legit business, they should not be so hard up and not issue refunds when in doubt no service was performed.

P
P
P. Labadie
Verified customer This complaint was posted by a verified customer. Learn more

On January 25th, 2022, I signed up my daughter for a 10-day high school summer camp at the NYLF campus. The registration fee was $499. A week later, I phoned to cancel and was informed that I could defer the registration to the following year, but I would not be refunded the $450 I paid for registration. Despite applying for a scholarship, requesting a payment plan, and offering to forgo room and board by driving my daughter to the camp daily, I was met with refusal. I am seeking the return of my $499 registration fee. The cancellation was made before April 1st, which is still in the future. Given that I have canceled the camp and someone else will cover the registration fee in addition to a tuition exceeding $4000, I believe I am entitled to a full refund of my registration fee.

ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Envision EMI I enrolled my daughter in a week program and put a down payment of $1,043.54 on 2/6/22

I enrolled my daughter in a week program and put a down payment of $1,043.54 on 2/6/22. On 3/15/22 an email was sent regarding Covid requirements that were not in the initial terms of the agreement. They gave options to meet the vaccination requirements, transfer to a different program, transfer enrollment to 2023, or to be contacted by one of the admission advisors. I called and they gave me the same options. After speaking with my daughter, none of the options were acceptable so I called back and let them know that regrettably we would have to cancel as she was really set on attending ***, one of the main reasons I agreed to enroll her and also for her to have the experience prior to her high school graduation. They explained that a $499 deposit was not refundable and that I would receive the balance. I explained that had not for the new vaccine requirement, we would have not had to cancel and those were not the terms that I agreed on when I enrolled her. Since the reason for our cancellation was due to terms we did not agree to, I feel we are due a full refund. We would not have enrolled her initially if this requirement was in the agreement. We have not received any of the materials and do not have access to the agreements we signed since it was all online and it is not accessible. I received $405.54 on 6/2/22 and am requesting the balance of $638 be refunded.

Read full review of Envision EMI and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
W
W
W. Kassulke
Verified customer This complaint was posted by a verified customer. Learn more

On June 4, I spoke to a representative about cancelling our attendance to the 2021 Denver, Colorado session of Envision STEM Camp. I was informed that the refund process would begin that day and could take 8-12 weeks, with an expected completion in August . The representative explained that the total amount paid by the customer would be refunded, including the $500 grant from 2020, after deducting the $450 registration fee. The representative followed up with an email, which was attached to the record.

On August 12, I had a conversation with another representative who assured me that my refund had been approved and would be deposited into our bank account on August 20, in the amount of $2391.72. However, on August 23, when I reached out for an update, the person I spoke to could not provide any new information. They referred to the June email response but advised me to contact their supervisor for further assistance. Unfortunately, attempts to reach the supervisor have been unsuccessful, as my calls have not been returned.

J
J
J. Luettgen
Verified customer This complaint was posted by a verified customer. Learn more

My daughter enrolled in the program to attend *** back in June. The program changed the location, student were to be located in hotels and my daughter wanted to have the college experience as stated in pamphlets. I have called numerous times about obtaining my refund minus the deposit, it was sent out in July,then sent out two weeks ago and they are completely giving me the run around! I want my money refunded to me for a program that did not pan out. It took me several months to save for this trip that turned out to be a complete disappointment and headache to get a refund!

T
T
T. Brekke
Verified customer This complaint was posted by a verified customer. Learn more

I paid for my son to attend the prestigious Medical program this summer, from June 20-28. However, when the venue was unexpectedly changed from the university campus to a hotel, I reached out to inquire about the cancellation policy, as this new arrangement did not align with our initial agreement. The representative informed me that due to the change of venue, a refund would be available should my son decide not to participate. I was assured that the refund process would take no more than 12 weeks. Now, after the 12-week period has elapsed, I find myself repeatedly calling to check on the refund status, only to be told each time that it will be processed 'soon.' My patience is wearing thin, and I am beginning to suspect that the whole situation might be a scam. A 12-week window should have been more than sufficient to return my payment.

O
O
O. Goodwin
Verified customer This complaint was posted by a verified customer. Learn more

We canceled our son's reservation on May 17. He told us that we would get a refund in the next 12 weeks. I called again on July 27 and spoke with a customer service representative. She said the refund would be processed in the second or third week of August. I called again on August 30 and was informed that the refund had been mailed on August 27, as they were unable to credit my credit card directly. On September 13, I reached out once more and requested either a replacement check or a credit to my credit card. The representative indicated that neither option was possible. I also asked for someone from the accounting department to call me back, but I am still waiting for that call. It is now September 17, and I am seeking a full refund of $2824. I am concerned about the legitimacy of this process and would appreciate assistance in obtaining the refund I am owed.

ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Envision EMI has left an official reply on this complaint.

Envision EMI I received a very official looking letter saying that my child had been selected for an exclusive trip to Washington DC

I received a very official looking letter saying that my child had been selected for an exclusive trip to Washington DC. The letter was worded in such a was as to give the impression that it was offered by the University of ***. I later learned this is not the case. The letter also listed a number of government officials that my son would meet while there. I learned that this too was misleading. After making the first charge to my credit card, I saw an alarming review online that alerted me that this was not a University program and was actually a private company. I looked over the letter again and found the company name printed in small font in the bottom corner. A search of the company name yielded a large number of complaints and poor reviews, among those was an account of someone who had participated in this event stating that they never got to meet any of the people listed and they actually spent most of their time in a waiting area. Other reviews went on about the rude and overbearing staff which glassdoor reports are routinely working over 100 hours per week. These revelations are why I called Envision and sought a refund of my money. Even though it had been less than 24 hours and the charge was still pending, the Envision representative told me she would not refund my money because it was processed online, (if I had ordered over the phone she would have been required to.) She told me that my only recourse was to dispute the charge with my credit card company.

Read full review of Envision EMI
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Envision EMI has left an official reply on this complaint.

Envision EMI This company has debited my bank account for $1196 for a program attendance that were canceled for 2019

This company has debited my bank account for $1196 for a program attendance that were canceled for 2019. My granddaughter was interested in attending the program July ; however, she chose to attend another camp. Contact was made with a company representative who informed us the initial $500 could not be reimbursed; however, the second installment of $400 could be reimbursed. We were informed the initial $500 would be used towards her attending in 2020 which we agreed to. We did receive the second installment of $400. Several personal circumstances have occurred in my life, providing care for grandchildren, family death and having to assist with the care of a parent after Hurricane Michael destroyed her home and her being hospitalized from falls. Upon becoming aware that $299 (transaction of $299 from April through July / a final transaction to occur in August) was being taken from my bank account which I never agreed to I contacted the company whose representative Jeffery R stated there was no documentation in their computer system of the conversation with myself, my daughter, and the company representative. It was this representative who informed me that a final transaction of $299 would occur in August. He also stated my granddaughter was considered a no show for the program after they were unable to reach us via telephone; however, there is no receipt of a call being placed to the contact telephone number and because we were going on the agreement my granddaughter would be attending the program in 2020 instead of July .

Read full review of Envision EMI
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Envision EMI has left an official reply on this complaint.

Envision EMI Enrolled child in a week-long event at a university in GA, facing refund issues

We had enrolled our child in an envision week-long event at a university in Georgia. We had nearly completed the payments as per the plan. However, due to updated COVID guidelines requiring vaccination, we decided to cancel and were entitled to a full refund. We initiated the cancellation on April 12, 2022, and were informed that the refund would be processed within 15 business days. This did not occur. Upon following up on May 6, 2022, we were assured the refund would be issued by May 13, 2022, which also did not happen. On May 23, 2022, I spoke with Donat M, who revealed that the refund had not been requested initially by the staff, delaying the process. Donat M claimed it would take another 20 business days. Requests to expedite were denied, and we were informed that no supervisor could assist. This lack of accountability and customer service is unacceptable. The company is quick to accept payments but resolving refunds is a struggle. We demand an immediate refund and suggest the company improve their refund process.

Read full review of Envision EMI
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Envision EMI Daughter was nominated by a teacher for a summer day-camp program that would take place ~30 min from our home

Daughter was nominated by a teacher for a summer day-camp program that would take place ~30 min from our home. First off, the invitation is worded to read like this program is endorsed by the school and school system, it is most definitely not! After getting feedback from a couple other parents who had a decent experience in prior years, we signed up. We did read the fine print about a portion of the fee being non-refundable for various extreme reasons, force majeure, etc. Pretty standard stuff for any contract or payment and we knew in the age of Covid, that could be an issue. Never in our dreams did we expect a day camp program to be moved almost 2 hours away, but sure enough, that's what they did and now are refusing to refund my entire amount. How do you move a day camper program that far and think its fair to not offer a full refund? There's no force majeure, no covid restrictions, and there are plenty of other facilities in the same area to hold the camp. I feel I was bait and switched. Furthermore, we were told we'd receive our partial refund in 10-14 days. I called on day 14 after receiving nothing, and was told it would deposit that day or the following Monday. Its currently day 18, the following Wednesday, still nothing, and when I called again they just tell me its processing. When you ask to speak to someone else, they tell you that's not possible and there is no one else to speak to. They took my number and offered to have someone call me to set up a meeting with a Manager, 5 days later and still no call. Its just stonewall after stonewall, excuse after excuse. I've received no refund after they chose to move a day camp program 2 hours from the advertised location, and at this point I'm doubting I'll ever see my money.

Read full review of Envision EMI
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Envision EMI has left an official reply on this complaint.

Envision EMI I enrolled my daughter into a STEM program with Envision on January 16th, 2022 for $2,495.00

I enrolled my daughter into a STEM program with Envision on January 16th, 2022 for $2,495.00. A one week educational camp was supposed to be at a university, a 6-hour drive away. Shortly after enrolling, I found concerning information about the organization, including last-minute venue changes to less secure locations and reports of irresponsible staff. This discovery was made over the MLK weekend, and by Tuesday morning, when I attempted to cancel, the credit card transaction was still pending. I contacted Envision on 01/18/2022 at 09:53 am and spoke with a representative, expressing my discomfort with the program due to negative reviews. I was informed of a $499 non-refundable fee, which I contested as no services had been provided and the transaction was not complete. Despite being promised a callback within 48 hours, I received none. On 01/21/2022, I called again, demanding a full refund. I was told I would receive my money back in 7 to 10 days, minus the non-refundable fee. I expressed doubt about their commitment to this timeline. I find the non-refundable fee to be excessive and punitive, given the circumstances.

Read full review of Envision EMI
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Envision EMI Our child was nominated by his teacher at school for a STEM camp that is arranged by Envision at a in-state University

Our child was nominated by his teacher at school for a STEM camp that is arranged by Envision at a in-state University. They require you to respond over the web or over the phone to accept the invitation to the program. They send you a nice looking letter in the mail once you are nominated, and I almost mistook it for junk-mail from the way it was packaged. The way the letter is written though, it makes you think this is a high honor for your child and that they were chosen out of thousands of kids to even have the opportunity to attend this camp. So my wife called and reserved his spot, which they also say the spots go fast, and she was read the terms and conditions over the phone. During which she was read the terms, she asked specifically about being able to cancel. The lady on the phone was very vague with her answers, but assured my wife that she could cancel but if anything she would only loose $50 out of the $499 deposit that we paid depending on the reason for the cancellation. Now fast forward a couple of weeks, and we call Envision to cancel and we are being told that the entire deposit is non-refundable. We were told arrangements were already being made for our child and money paid. We are only 10 days out from paying the deposit, and the camp is not until June. I find it hard to believe that $499 has already been spent on arrangements after just 11 days. I also have failed to find any policy on the company's website that states that the $499 deposit is non-refundable. Not to mention that the person on the phone was asked many questions about canceling and never once said that $499 was non-refundable. The website states under the deposit information, "*$450 deposit plus one-time $49 deposit fee Includes a $10 installment fee per payment; amounts may vary based on the selection of session, optional items, and date in which you enroll". Then if you look under their website's listed "terms and conditions", no where does it state anything about deposits.

Read full review of Envision EMI
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Envision EMI has left an official reply on this complaint.

Envision EMI My child was nominated by her teacher for the STEM summer camp program through Envision

My child was nominated by her teacher for the STEM summer camp program through Envision. I accepted the invitation online so that I could reserve a spot for her because according to them the spots get filled really quickly. At the same time, I reviewed all their policies and call the office in Virginia to speak with someone about my concerns. All my questions were answered and I felt very confident about signing her up. During my call, before sign-in up online, I asked about their cancellation policy and I was told that if I needed to cancel it would not be an issue as long as the program had not started. I was told about payment options and since I did not have all the money at once, I opted for the payment plan which required a downpayment of $499. The same customer service representative informed me that if I had to cancel I would only loose $50 out of the $499 deposit that we paid depending on the reason for the cancellation. Now here we are 10 days after signing my daughter up a family member has been diagnosed with a termina illness and we will traveling out of the country for the entire summer. I just got off the phone with Envision to cancel and I am being told that the entire deposit is non-refundable. I'm being told that arrangements were already being made for our child and money paid. We are only 11 days out from paying the deposit, and the camp is not until the end of July -- four months away. I find it difficult to believe that $499 has already been spent on arrangements after just 10 days. I also have failed to find any policy on the company's website that states that the $499 deposit is non-refundable. Not to mention that the person on the phone was asked many questions about canceling and never mentioned that the deposit was non-refundable. The website states under the deposit information, "*$450 deposit plus one-time $49 deposit fee Includes a $10 installment fee per payment; amounts may vary based on the selection of session, optional items, and date in which you enroll". Then if you look under their website's listed "terms and conditions", no where does it state anything about deposits.

Read full review of Envision EMI
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Envision EMI has left an official reply on this complaint.

Envision EMI We paid Envision $2,356 for our son's summer engineering camp, but it was cancelled.

We paid Envision $2,356 for our son to go to an engineering camp this summer. In April we were notified that the trip was cancelled due to COVID-19, but we wouldn't get our money back until "approximately late July ", according to the email from Nicci at Envision on April 16th. I have asked Nicci and Reggie for a refund immediately given that no service was provided. Reggie told me that Envision has scheduled all of their payments to be refunded in July because they have to get my money back from the university first. I am left to assume that Envision relies on their customer payments to float much of their operating expenses, doesn't have cash reserves, and/or the ability to get a short term business loans to pay customers timely, even after Envision tells the customer they will not be able to provide the service the customer paid for months ago. Although, I'm not sure how they managed to pay back the other people that posted complaints on this web site, but not me. They are obviously a very risky business to buy from if they don't have the funds, or the credit backing of their own bank for a short term loan to pay back their customers immediately. Envision and their banks know they will be paid by the Universities. During this difficult economic time, instead of consumers having that money back in their family budget because they aren't getting the services paid for, Envision has decided they would rather have the money in their business budget. I would never do business with this company again, as I don't believe they do the right thing for their customer. I should have received my money back in April. My personal income is suffering during this pandemic and $2,356 is a lot of money. Additionally, the phone number for the agent that was emailing me isn't working, the phone number for the manager that left me a voice mail is no longer in service, the phone number on the web site wasn't working, and I had to find a number through other means to reach someone, that ultimately refused to give me contact information for someone that could make a decision.

Read full review of Envision EMI
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Overview of Envision EMI complaint handling

Envision EMI reviews first appeared on Complaints Board on Mar 4, 2023. The latest review Explore stem camp Denver, Co June 25-30, 2023 was posted on Aug 18, 2023. The latest complaint I enrolled my son in the National Youth Leadership Form in Healthcare scheduled for July 2022 was resolved on Apr 01, 2023. Envision EMI has an average consumer rating of 4 stars from 20 reviews. Envision EMI has resolved 12 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.1
4042 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Envision EMI Contacts

  2. Envision EMI phone numbers
    +1 (703) 214-0973
    +1 (703) 214-0973
    Click up if you have successfully reached Envision EMI by calling +1 (703) 214-0973 phone number 0 0 users reported that they have successfully reached Envision EMI by calling +1 (703) 214-0973 phone number Click down if you have unsuccessfully reached Envision EMI by calling +1 (703) 214-0973 phone number 0 0 users reported that they have UNsuccessfully reached Envision EMI by calling +1 (703) 214-0973 phone number
  3. Envision EMI emails
  4. Envision EMI address
    1919 Gallows Rd Ste 700, Vienna, Virginia, 22182-4007, United States
  5. Envision EMI social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Envision EMI contacts
Envision EMI Category
Envision EMI is ranked 97 among 269 companies in the Colleges and Universities category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.