England Stove WorksPoor quality, poor customer service!

S
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Re: woodstoves including Summers Heat, Englander, and timberidge. these are sold by Lowes as well as other distributors. We purchased our woodstove through Lowes in 8/05. It was back ordered and came in 9/05. Well right out of the box it was DOA ! An electrician did the wiring, including its own GFI. We contacted the company. their idea of customer service is to have you hold the phone to the stove so they can listen to it! Well after several such phone calls they sent us a new blower and thermostat. keep in mind this is under warranty yet we had to either install the parts ourselves or hire an electrician to do so! Well aprox every 3 months since the thermostat dies. At first they replaced it. They started telling us to do things like open it and BEND pieces to try and make them work. We average 1 1/2 HOURS per call, most of it being passed around and put on hold. finally being told someone else will call us back. the last phone call they actually told us to just DUCT tape the thermostat in the On POSITION! No one will call us back, answer emails etc. since they have dragged this problem out past the warranty they don't want to replace the thermostat. No one will answer if duct taping is SAFE or if they will cover the motor if using duct tape causes the motor to burn out. they were supposed to have a tech check the last thermostat that we SHIPPED back to them but they admit they never did. As I said they were notified of this problem while under warranty and have yet to properly correct it. This stove does not work properly, the company will no longer return our DAILY phone calls or emails. I plan on notifying everyone possible both online and off until they either correct the problem or have a RECALL due to FAULTY Thermostat. I want it repaired properly or removed from my home with a full refund given. I can and will hold them responsible for damages.

Responses

  • Re
    recj Nov 18, 2017
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    There customer service in the heating season in terrible... i have a few questions that need answered thats not on there site...left 3 messages, , , , , , , , , , , , , , NO REPLY... do u hear me Englander????? NO REPLYS IN 2 WEEKS... fo that reason i'd never buy another Englander...I guess I could hold payment from Lowes till they get a hold of them... hummm!

    0 Votes
  • Je
    Jennifer7871 Mar 07, 2017
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    My pellet stove is just 6 weeks old. The lid lock latch came off and is now stuck in the top auger. There is also a nut that is missing. Which was suppose to hold the lid latch. I bet this is also stuck some place in the stove. Calling in the am. Can anyone tell me if this has done major damage to the stove.

    0 Votes
  • Ro
    Roman E. Deaton Feb 01, 2017
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    Bought a fireplace insert pellet stove. Less than a month after service I had to replace the safety button on the hopper. One year of light use and the auger motor is shot. Wish I would have read the reviews prior to purchase. These stoves are junk.

    0 Votes
  • Ti
    Timbo5678 Dec 30, 2015
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    Horrible stove. The vacuum switch went out within the first six months. I contacted the company to send me the part. The part was $50 including shipping. They sent me the wrong part. I refuse the package from the Postal Service and hid the item returned to the company. They then sent me the correct part for another $50 charge. I did not receive my refund for over a month and a half. I had to call in an order to get my refund. They then charged me a 20% restocking fee and would not refund the shipping which was $15. The part was a little bigger than a silver dollar in size. It does not cost $15 to ship that. My whole experience was absolutely terrible. I do not recommend doing business with this company.

    0 Votes
  • Ko
    Kourtney Crown Dec 20, 2015
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    I have a 2001 Englander 55-SHP-22 that has never had a problem until this year when part of the control panel went out for the blower speed. After a few hours on the Google box and some help from a friend, I just have it hard wired for now until I can get a new panel. When we removed the panel it had 11 dead stink bugs, which I'm pretty sure shorted it out. I would absolutely but another one of these stoves. The stove heats 2000 sqft pretty well and since its in the basement I don't care that the fan speed is constantly on HI since it's hard wired. It's a good amount of upkeep, but so is everything. If you don't maintain it properly it won't work properly... what a concept!!!

    0 Votes
  • Sh
    Shorty Medlock Nov 23, 2015
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    The Englander stoves are simple, reliable stoves. I've been heating with pellets for 11 years. My Englander keeps my shop toasty warm. What most people don't do is do a weekly cleaning and a through cleaning of their stove and vent system after each one tone of pellets burned. A clean stove is a happy stove. Do a Google search of pellet stove 'leaf blower trick'... this is the best way to clean your vent system and the hard to clean stove nooks and crannies.

    0 Votes
  • Ph
    p hattie Mar 06, 2015

    cannot say anything bad about the 25 pdv we have.it is 6 years old & we burn75 to 80 bags a year. never had 1 problem since new. clean complete stove once a week & use high heat grease in bearings once a year.chimney never has any soot to deal with. maybe we got 1 of the only good ones but i'd but another without hesitation if i needed to.this stove heats our 1800 sq.ft. with ease. p & d hattie

    0 Votes
  • Lo
    lostacres Feb 09, 2015

    But mine at Lowes cause the price was right. The only problem I have had is noise. I had it in my fire place but it was just too noisy so I installed it in the basement, Noise problem gone! Reminder to owners, Three things to do, get a shop vac that you can put a soot filter in and Vac everything at least twice a season including flu and vent piping. Also keep a spare auger motor on hand, they are cheap and you won't need to wait for one to be shipped to you. I order directly from Merkle Korf and the unit I get is reversable, either CCW or CW and I believe I paid under 50.00 for it. I actually ordered 4 of them because a friend wanted a spare and I have ended up selling them to other pellet stove owners in the neighborhood. The auger baseplate has a grease fitting and you should pump some grease in every year.

    0 Votes
  • Lo
    lostbowyer Feb 09, 2015

    I have to disagree. I purchased the summers heat version stove on 2008. I have reliably burned 45 tons of pellets through this stove. I have had two auger motors die during the time I have owned the stove. considering I am always running the stove on high, I think that is reasonable wear and tear. Every summer, the company offers an overhaul kit at reduced pricing. I purchased on the second year so I would have spare parts on hand. Anytime I have had to contact the company. I have received prompt service. My emails are answered quickly. Parts do take 4-5 days to receive on average. I have a friend who bought the same stove as mine a month after I did, his stove has been as dependable as mine.

    0 Votes
  • En
    EnglanderSucks Jan 10, 2015

    Do NOT buy an Englander stove. DON'T DO IT. We installed ours in Feb 2014, and used it until early April (maybe 2 1/2 months of use). It was cleaned thoroughly at the end of the season, and cleaned again before using it this year, just for the heck of it. First time we tried to use it in December, it stopped running after 10 minutes. There was an error code (which could be one of 50 different things). Did some troubleshooting, got a few hundred dollars worth of parts, and installed them... and got the same error code and exact same result when we tried to start it again. What a piece of garbage. How a pellet stove can break down when it hasn't been used is beyond me. I implore you, do NOT buy a piece of garbage from Englander Stoves!

    0 Votes
  • Pe
    Peyton H Jan 09, 2015

    I feel obligated to say that I actually had very good service from the company. The inside latch on my stove had come off and fallen into the pellets. I didn't realize it (the nut had come loose and all it had needed was a quick tighten) and jammed into the top auger. I called the company and a tech stayed on the phone for an hour talking me through the whole process of removing the auger and then putting it back in.

    0 Votes
  • Ha
    hate new england winters Dec 31, 2014

    I bought my englander from home depot, thinking I could get parts if needed... WRONG! they do not service, nor carry parts. When it breaks down, which occurred after only 2 years [I needed an auger motor] AND DURING THE COLDEST WINTER IN YEARS... on new years week, you can only order the parts from them. It takes 3 to 4 business days to arrive. Of course, you get to freeze during that period and of course, it occurs during a holiday week and when the cold really hits! I called the tech. support line and got a constant busy signal... I called over a period of 2 hours with a constant busy signal. Then, when I got through, I was on hold for a half and hour each time. It got to the point of where I had to hang up because I needed to take calls to my home phone. The problem is further compounded if you can't do the work yourself. I am a nurse, not a mechanic. Each time, they directed me to take off the back plate, do all this stuff. So, if you aren't a DIY or know someone to help you, you then get to deal with the additional hell of persons who charge $250 to come and clean and repair them!!! really?!!! I totally hate the combined problems of both home depot and the englander company. Spend the money up front from a true reliable stove place in your area that carries the parts and services you. I wish I would have know in the beginning. My carpenter had one and I went with his recommendation... won't do that ever again!!!

    0 Votes
  • Kn
    knip Sep 14, 2014

    can get much cleaner than new j.conklin!

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  • Kn
    knip Sep 14, 2014

    I bought my 55-shp22 at Lowes just this past February, spent my whole tax return, got it home and room air blower wasn't working, called customer service they sent me a new blower. New blower works, i have a really good fire inside but the air being blown is cool i can put my face an inch from the air being blown and its not even warm. i know other people with pellet stoves and you cant even put your hands there its so hot. I definitely am not happy with the craftsmanship of this stove

    0 Votes
  • Jc
    j.conklin Jul 04, 2014

    I think all that are complaining are complete ###ing ###s...I keep both mine clean and have never had a problem with either one...a little bit of mechanical ability goes a long way, people...

    -1 Votes
  • Wa
    walt duda Mar 10, 2014

    I purchased my Englander six years ago, since I live in Vermont it gets a lot of use. During this period my best friend and my son have also purchased one on my advice, all three of us are pleased with our purchases. I did after five years of use have to replace the blower motor as I was getting a bearing screech at times. That was $130. and change, less than one furnace checkup annually on mu furnace
    I have a SIX YEAR OLD OIL FURNACE SITTING AND COLLECTING RUST, originally I bought the Englander for a BACK UP, the pellet stove has been my primary heat since then. I can't understand the complaints as I have received terrific service from the techs at Englander as has my friend when he had some pellets that had pieces of metal in them that jammed his auger. The tech walked him through every step until he was finished. That's three out of three happy with their stoves. I recommend this stove to any one that wants a good stove at a decent price. The most important thing to know is regardless of how good your stove is, it's only as good as the quality of the pellets you use. There is some real trash out there with the premium label that will make clinkers that are blamed on the stove.

    0 Votes
  • Ba
    Balcom Bros. Inc., Rentals Feb 07, 2014

    I am from a local small company, and last week we ordered 2 auger motors, one because the bottom one was broken, the other just to replace them both, so we wouldn't have to deal with it later. We received the package and one of the auger motors electrical post was broken.
    The only thing we were unhappy with, was the fact that we were on hold for 25 minutes. When I finally got in touch with their parts service department, the man I spoke to was very understanding. Most importantly, he was down to earth.We all know the worst part about talking to someone from a customer service line is they are normally unfriendly and argumentative. But this man sent us out a new motor auger free of all charges, ad got to us in 2 days.

    0 Votes
  • Ti
    timcol Feb 03, 2014

    Paid good money for my englander too. What a mistake! Have had it for 6 years now and finally decided to get rid of it, Ive finally had enough! I will let everyone I know not to buy a pellet stove. What a joke. Problem after problem. And when it does break down and shut off it pumps smoke into the house. englander says this is normal and to just open a window. its frickin -20 out! Bad thing is, I usually only use mine when it gets really cold and probably go threw 15-20 bags a year. Lucky its not my primary heat. Im putting in a wood stove
    Tim

    0 Votes
  • Ta
    Tajsultani Jan 28, 2014
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    Bill - No hurt feelings - but understand that most can't use a wood stove - no chimney, local regs, etc. I am lucky in that I do have a chimney and yes, I do have a manual operated coal stove (from the 70s) that I wouldn't trade in for all the $$ in the world. Unfortunately, I bought the pellet stove first because I wasn't sure what was involved with coal - bit the big one and tried it after the 3rd year using the Englander crap. My Englander pellet stove has cost me over $400 EACH YEAR in repairs - in return, for maybe 2 mths. a year of use. This has nothing to do with "Pellet stove have many moving parts ...will need regular maintenance. If you are not mechanical... You either need to... or hire someone who does." This is - it is a lemon by design and they knew it when they put it on the market - and doesn't work properly regardless of knowledge or ability to repair. I had a pellet stove before, so am not a "newbie". I know what should and shouldn't happen - $400/yr. in repairs EVERY YEAR (it's only 5 yrs. old!) is not what you expect out of a unit you paid $3000 for.

    0 Votes
  • Ll
    llib sudrok Jan 28, 2014

    Hello People; I have had my Englander Model 28-3500 wood stove for 8 or more years.. I have had others and as a welder maintenance tech i have also built my own. I LOVE THIS THING !!! . May be you people are having problems with Pellet stoves----- That is a horse of a different color. Pellet stove have many moving parts as with any thing with moving parts and dirt and duast ( ash) you will need regular maintenance. If you are not mechanical then you are at a loss. You either need to learn what you need or hire someone who does. This goes for car maintenance and all things you own. BUT the add on wood furnace is so basic it is pretty much fool proof.The thermostat you are complaining about --that you replaced once, is a simple two ( 2 ) wire connection. You have replaced it once so you know how. To buy one ( a new one ) you can go to Grainger or E-Bay and type in snap thermostats and you can buy one cheap enough. I will say this " If any of you have a Englander model 28-3500 or model, 50-TRW35, or a 50-SHW35, and want to sell it and are in Wisconsin I will buy it !! My son is looking for one. The only thing I am going to change on mine is I am going to add a second burn gasification air in let to it to make it more efficient . I'm sorry you seem to be ungrateful for the stove you purchased but just think about it. What do you actually know and what can YOU actually do as far as repairs ? I you cannot answer that you can do the work then you should not have gotten into it in the first place. Many people have thought that " hey i'm gonna get a wood stove and save a lot of money !! ". Until they find out how much work it is.. here is my E-Mail if you live in WI. and want to sell your wood stove . [email protected] Thanks for reading this and I apologize, if I hurt anyone's feelings. BILL

    0 Votes
  • Ta
    Tajsultani Jan 03, 2014
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    Trust me Scott - we do have a legit ###. I had a smaller Englander before this one - it was great, had it more than 10 yrs. and like you, I had minimal issues. This one is a "corn/pellet" unit and requires a stirrer - and the manual says - take stirrer out if NOT using corn. Do that - it runs like crap. It will barely burn, puts out a ton of half burned pellets, ash flies everywhere and it smokes you out of the house. Put the stirrer in- if you can get it to light, you might get the pellets to burn, if the auger works long enough to ship them down to the pot. It also DOES NOT have their "patented dual auger system". They should have recalled it - nothing works well on it - instead they dumped it on a bunch of unsuspecting consumers as a well tested dependable unit. I haven't even tried putting corn in it - I doubt it would last 1 bag, auger and stirrer would probably jam and die trying to turn through hard corn. It barely manages pellets! I think if you stick with their "old tried and true" model, you might be OK - just don't buy anything they've designed recently - definitely avoid anything labeled "mutli-fuel" or "new and improved!!
    Also if they are so great - why is it that most of the used stoves for sale in Craigslist in my area are Englander??? A good stove should be hard to find used because nobody wants to give them up.

    0 Votes
  • Sc
    Scott Demon Jan 03, 2014
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    I've had an Englander for 9 years now have had very little problems like my auger motor quit after about 4 years but this stove is our primary heat source it runs 24/7 in the heating season and I live in Massachusetts so thats longer than summer in most places. Keeps my house at 72 on the lowest feed setting. Other than the auger motor (big whoop)oh and a melted vac line there's been no problem. So either those of you that are ### have no clue how the stoves work or you do have a legit ###. We'll never know I'm sure we're only hearing one side of the story but from my own personal experience with Englander it was perfect customer service on the phone and I love the stove I bought...

    0 Votes
  • Ta
    Tajsultani Dec 29, 2013
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    I am in the same boat as Vikingfan29 - I am not married, so no guy to deal with this. I have the 49TRC22 - Corn/Pellet that should heat 2200 sq ft. It does - when it works. Had it 5 yrs. now - replaced auger motor, both fans and the stirrer motor 2x so far - am now putting in Auger motor #3 - and have to call Englander - new one not working either. Betting it's one of the few remaining parts I haven't replaced yet. And they're the ones that are hardest to get to!

    They discontinued this thing 2 yrs. after I bought it - now I know why. This model never should have made it out their door - period. I am ditching it as soon as I can afford something else. So glad I invested in an old "no frills, no fuss" coal stove - at least I have some sort of heat while this POC is out of commission.

    0 Votes
  • Vi
    Vikingfan29 Dec 15, 2013
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    I have had my stove for about 3 years and have had nothing but trouble since the moment I put it in. I have had to replace motors 4 times, and when they sent the parts it took 8 days to get it!!! It gets cold here in Wisconsin and they were in no hurry to help. This winter is no exception. I have had nothing but trouble again and now for the 3rd fix this winter my upper auger isn't working. My husband passed away in October and now I have to figure out this crap myself. I am disabled and it is hard for me to do this kind of stuff. I cannot afford an electrician or to order all the parts, because of course the warranty is expired. What am I supposed to do now? I can't afford another stove and I can't afford to fix the one I have.

    0 Votes
  • Cl
    Cliffy W Dec 11, 2013
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    I Have the englander pellet stove with the removeable burn box, This thing burned terrible and left a "Brick" of hard caked ash at the bottom of the burn box, If iI cleand it out, the stove would burn good for 8 hours or so then " weak flame and by the next morning the brick was back and the inside of the stove was all black and sooted up
    I figgured that there wasn't enough "air preasure (or motion ) " Going thru the Bottom hole and was not properly 'ejecting the ash " after the pellet was mostly burned
    TO FIX THIS PROBLEM: I took the removeable burn box to the "fastener" section of lowes and found VERY SHORT flat head screws that fight snuggly into the holes that are on the SIDES of the burn box
    I put screws in 6 of the holezs on "feed side of the burn box
    This redistributed the "air flow to under the pellets and ejects the unburnt ash and keeps the box clean
    IT does make some " sparking" unburnt fines blow out of the burn box but since the embers remain in the ash pan the heat they produce is still heating the house so no worry
    The first year I used the stove I burned 6 ton of pellets and was cleaning the stove twice a day
    AFTER THIS alteration I burn 4 ton and the heat is great
    Maybe I should contact englander with this solution
    I just recieved a replacement burn box from englander
    There are still the same holes and pattern
    I tried the un-altered replacement and
    -You Guessed it -- Still the same hard brick inb the bottom with 1 overnight burn
    I put new screws in the holes and
    Tada 2 day burns with the pot still clean !!!

    0 Votes
  • St
    StealG Dec 06, 2013

    I have a 25-PAF Englander . Im thinking its the only one made because no one else posts about it nor have I seen a youtube video or anything else . It is made by the same company and as far as I know, the 25PVDC took the place of the 25-PAF . I own a 3000 sq foot home in Michigan . I did the install myself ( this furnace was manufactured in 1993 ) . I bought it used this year . I keep mine at 3 and 3 on the settings and it maintains a temp of 75 ish while it is 20 degrees outside . It is ducted into the exsisting furnace ductwork . I havent had any issues what so ever . I have burned wood for several years and this stove has been nothing but great so far . Its sad to hear of all the problems that everyone has had with these stoves . My feelings are this ... if you get the opportunity to use or buy a 25-PAF ... do so !! Its been a great experience for me . If anyone has any additional info on the 25PAF, I would love to hear from you .

    0 Votes
  • As
    ashleychristie Nov 19, 2013

    If I could rate it zero stars I would, this stove was horrible! First the ignitor wouldn't light so in order for us to fix it we had to take the whole thing apart, the third time starting it up the top auger broke! We were able to fix that, then 20 days later it broke again, calling for 3 days straight to get through to someone on customer service it was constantly busy, horrible service! called someone else in the englander, but different department and they said to call customer service and keep trying cause it was there busy time, I would think they should extend there hours or work saturdays! I wish i did research on this before buying this stove!!! WARNING! DO NOT PURCHASE!!!

    0 Votes
  • Bo
    bosco oo1 May 03, 2013

    I am very surprised by the negitive stuff I am hearing on the 25 pellet stove. I am heating a 2500 square ft farmhouse built in 1810 (Very Drafty) in temps down to 30 below for weeks at a time. This stove runs 6 months a year 24/7 I do the maintenance and service as per the manual and have never had a failure. this stove has a manufature date of 2000. Feel free to send me any of these stoves you think are junk.

    0 Votes
  • Vo
    volito Mar 29, 2013
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    piece of crap problems every week don't buy customer service lies brings you thru codes to reset or whatever they think its doing. rubber hose melts every week on exhaust blower never starts p have to manually start fire amnually every day..

    0 Votes
  • Pa
    Pastorw Jan 14, 2013

    Do not buy a Lopi or anything by Travis. . No support or parts must use their local dealer.

    0 Votes
  • Ma
    Matt Walmer Dec 19, 2012

    I have a 1999 25-PDVC that came with the house when i bought it. (Now I know why!) The seller said it would burn you outta the house. Not a chance. I'm shivering ten feet away. I ran a ton thru it last year of softwood pellets, didnt put a dent in the oil bill. I've tested 3 other brands of hardwood pellets (that others, that have Harmans, swear burn too hot) testing it and trying to fine tune the burn rate and draft controls. Talked to England twice, on hold both times for at least 15 mins. They told me to "Hold in both Blower buttons while plugging it in. It will display a letter in the Heat Range window.

    "A" is a Setting for Low heat
    "B" is a Setting for Medium heat
    "C" is a Setting for Maximum Heat
    "D" No idea (he wouldnt tell me)

    He told me "Factory Preset Settings" are "B", 6 Low Fuel Feed, 1 Low Air Burn, 1 Air on Temp

    I tried these settings with no difference in heat output. Although, I did notice that the window was sooting up and I was going through a bag in under 10 hours. My mechanical background told me it was running too rich...too may pellets and not enough air. Upon the second call, he agreed with me and said to set it, B, 3, 9, 1. Did it, with no real difference again in heat output again. I now have a thermometer sticking in the top of the stove vent trying to dial it in, but ready to pull my hair out. I'm quickly getting ready to sell it for scrap metal and buy a Harman...especially since their made 20 miles away.

    As one of the other people wrote...they do blow Donkey Balls.

    0 Votes
  • Ge
    gerry v. in maine Dec 18, 2012

    In response clf345 dated 30 oct .2012. Why did you buy an ENGLANDER stove? These stoves are sold as, DIY stoves. If you are not able to maintain this stove, and have to call a service man. All I can say you bought the wrong stove. I have been using two of these pellets stoves from ENGLANDER, since 2008, and they have been everything that they were advertised, to be.Great stoves, easy to maintain, and I can't say enough about, their tech people, for the couple of times that I've called them.These stoves are sold for the prices they charge, because they are for those who want to do the simple maintenance on them. They build the stoves on a very simple method. IT IS CALLED THE KISS METHOD.(keep it simple stupid).And all i can say, If someone recommended this stove to you, they steered you wrong. Forget the BBB, AND CLASS ACTION SUITS, there are no grounds for any of these.If you want a stove with no work on your part, you should have payed, more for some of those flashier high end stoves.you get what you pay for. gerry v. in maine

    0 Votes
  • Bo
    Bobby Mack Nov 26, 2012

    I have had many problems with this Englander stove. I have fixed it several times myself and the latest problem is it keeps blowing the 6 amp fuse without any obvious cause, no auger or fan jams for example. A buddy has a Harmon and hasn't touched anything in 20 years, it just works. Do not waste your money on an Englander stove, the design sucks and the quality is equally bad. Spend the extra money and get a quality pellet stove or spend a lot of time fixing these hunks of crap.

    0 Votes
  • Cl
    clf345 Oct 30, 2012
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    I have had my Englandar Pellet stove 5 times within one year, the first repair was after the third time I used it. All my problems are with the tip auger, it stops working and needs to be taken apart to get it to work again. I've even changed the motor on it and am waiting now for another motor. Today their representative was surprised that I'm having so much trouble with the auger, interesting, I'm sure they've heard that complaint before especially after reading the complaints here. It is costing me $50 every time my mechanic walks in the door! All these repairs should NOT happen with a brand new machine, I feel that I've wasted a thousand dollars plus the cost of the repairs. The representative told me today that if the auger continues to stop functioning, he will find a way to resolve the situation. Yeah, by that time the warranty will be expired and he'll say "Sorry!". If I have any more problems, I'm going to my attorney and the BBB, then we'll see who is "Sorry!". I think we need a class action suit against the shoddy practices of this company.

    -1 Votes
  • Ci
    Cicsteve Oct 25, 2012

    I have not had the problems that I see here. Yes, I have had a couple problems with the stove, but waqs fixed pretty fast. The service was great!It does take a little time to get someone if it is in the middle ofheating season some times. I have bought 10 of these stoves for my self and family members and every one loves them. The biggest problem I see out there, and its not just with Englander, is that to many people use crappy pellets. The cheapest price pellets are not the BEST!!! This seems to be the biggest problem I see when getting other peoples stoves working for them. I mean Harmon, Neopolen, Bixby and others. The main problem is pellets and next is people do not know how to adjust them..They tell you in the book to burn a good quality pellet. Try it, You will see the difference!

    0 Votes
  • Cl
    clf345 Mar 29, 2012
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    I have had the augers go out three times in the 5 months I've owned my England's Summer's Heat. They do not grease the bearings on the auger motors and the augers freeze up. Customer service insists that their bearings do not need grease--wrong! I wil admit though, that they sent me a new motor for the bottom auger, free.

    0 Votes
  • Sk
    skippy1979 Mar 06, 2012

    i really feel for everyone in here!i have one of these too. there are 3 buttons on the bottom of the control panel low fuel feed, low burn air, air on temp. i don't know why but it's set way to high from them. i set mine to low fuel feed down to 2 with low burn air on 7 or 8 depending on the pellets i'm using air on temp stays on 1other than that maintain it like your car...often!

    0 Votes
  • Sc
    scott putman Feb 26, 2012

    The Englander pellet stove I got worked great for about a month, ever since it overfeeds and shuts down. I have cleaned it regularly and to no avail.

    1 Votes
  • Lu
    lucindatina Jan 30, 2012
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    a verified customer
    Verified customer

    Longest story short as possible... these stoves STINK! This stove started coding. We went through all of the troubleshooting possible. Tried repeatedly to get through to customer service... always just busy signal. Contacted them through email, received rude responses. Finally on the last night when it coded and I couldn't get it to start up to go through cool off cycle, it caused a fire in my house. Went through the BBB and the Attorney General. The head of customer service went out of his way to avoid us. He lied repeatedly to all people involved, even to the BBB when he stated he wouldn't work with him to get this issue resolved. When in actuality, he never called us back. This stove was FAR less than a year old. It's crap. It was pulled out of the house by the fire department. They awful customer service leader, finally passed us back to The Home Depot for a refund even though there's a tag in the stove which clearly states go back to the manufacturer with any issues on this stove... save your money. this has nothing to do with politics as some people thought to drag into it above. This has nothing to do with our inability to fix the stove or troubleshoot. This has to do with a completely defective stove and a company who produces crap product... then tries to run when you expect them to stand behind it. DON"T waste your money...!

    -1 Votes
  • Dr
    Dressie Jan 19, 2012

    mine worked fine for four months, and I cleaned it everyday due to allergies. Now it seems the top auger isn't working I will call home depot today to hear their position on why they sell a stove with such a bad reputation and short working period before all h breaks ;loose. People have replaced their wood, propane stoves with the hype that these stoves are the answer to their prayers.
    When they work they are great, but 5 months of work before you start to circle the bowl is a really sad performance record. And we kept ours sparkling clean! When it seems too good to be true, applies here, back to wood I guess. NOT ENGLANDER, Vermont CASTINGS has a much better reputation. Too bad I didn't have the Internet before we bought it/

    -1 Votes

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