eMag.ro
Reviews and Complaints

That scale I purchased from Emag is not working it came with roasted batteries and defected! ! I started a return process and found out that is very difficult to get to the right person for help!

I get the filling that this is done by purpose, so to make people tired of empty conversations with chat agents!

Please tell me an easy way to return this non working device!

Thank you!

Hello , good day.

I’ve been trying for months to submit the necessary for my account as a seller to be activated and my products to be uploaded on eMag platform literally months now and at start i got a call by an agent where i informed him i was not near a computer to get on the platform and follow the steps he would instruct to activate my account so i asked him to give me a call the next day after which that never happened , i got in touch again with Eugenia Ilie

Account Support Specialist

eugenia.[protected]@emag.ro requesting repeatedly to inform me of a day and time when i can expect to be called for activation of my account (i also inquired about Fulfilled by eMag service for my products but that also never was clarified or finalised as i was left waiting for Eugenia Ilie

Account Support Specialist

eugenia.[protected]@emag.ro to let me know if the eMag wearhouses or where my product being a DG would be stored if it gets approved )

ive send what was asked of me and waited for replay to confirm if everything was ok or anything missing and yet no luck with that and i still can’t get thru to her Eugenia Ilie

Account Support Specialist

eugenia.[protected]@emag.ro to clarify if everyone is ok or anything else missing and to activate my account.

Very disappointing dealing with her at this phase she is supposed to be account support specialist .

I am a costumer and a consumer on your platform.

I’ve submitted a picture as proof of when our conversation started for your reference and to this day i did not get the help to activate my account.

Can anyone else from the team contact me anytime from tomorrow 29.9.2023 onwards to help me

with activării of my account?

I dunno what's up with eMag.ro, but they ain't playing nice with returns. I ordered an expensive tablet and it turned out to be a dud. So, like any sane person, I wanted to return it. But noooooo, they refused. And get this, it's against the law in Romania. So now I'm on a mission to get the local consumer agency involved. Ain't nobody messin' with my rights as a consumer. I tried to get some help from the manager in the return department and the callcenter dudes, but they were useless. Seriously, steer clear of eMag. It's not worth the hassle.

So, I had this issue with emag.ro. I was excited to get all my party supplies delivered by them but unfortunately I have to say it was a big disappointment. I had to sit at home all day waiting for my delivery only to find out that it wasn't even going to arrive in time for my party. I was not happy with their service at all.

I called their customer service line 3 times, but unfortunately, it took a lot of waiting and struggling to talk to someone who could actually help me. Finally, after speaking to a manager, I found out that my order wouldn't be arriving for another week. I was really angry and frustrated with this response.

It's a real pity that such a large and popular online store like emag.ro couldn't be more reliable and efficient in their deliveries. I had spent over 800 lei ordering food for my party but unfortunately, it never arrived. What a joke! I was so disappointed and angry with their service.

I hope that in the future, emag.ro can do better. I don't think anyone should have to go through what I did with this failed delivery. It's such a shame that their lack of communication left me without options for catering my party. I won't be ordering from them again. I can't trust them to deliver on their promises and that's simply not acceptable.

from eMag.ro. The quality of their products has also decreased over the years. I ordered a laptop and it had a dead pixel on arrival. When I tried to return it, they made it difficult and I had to wait a long time for them to process my request. I finally got a replacement, but it had a scratch on the screen. I gave up on trying to get a refund or replacement.

The website itself is also not user friendly, sometimes it takes forever to load and the search function is not very helpful. The prices used to be competitive but now they are just average. If you are looking to buy something, I suggest looking elsewhere first.

Overall, my experience with eMag.ro has not been good and I cannot recommend it to others. The customer service is lacking and the quality of their products is not worth the hassle. There are many other online retailers that offer better prices and better service.

I recently had an experience with eMag.ro (emag.ro) that left me feeling frustrated. After purchasing a product and finding it to be of poor quality, I tried to leave a negative review on the site. However, I was told that my review could not be published due to "general reasons." This made me wonder if eMag was protecting bad products and sellers from potential buyers who rely on advertising.

It seems like eMag only cares about making money and not about the satisfaction of their customers. This is really disappointing, as I had hoped to find a reliable and trustworthy online retailer in eMag. It's frustrating when companies put profits over people, especially when those people are their own customers.

Overall, my experience with eMag has left me disappointed and without a place to voice my honest opinion about the products I've purchased. I hope that eMag will reconsider their policy and start focusing more on quality products and happy customers. In the meantime, I'll be taking my business elsewhere.

But then, after a few days, my phone just died. I tried to turn it on but nothing happened. I was really disappointed because I needed it for my trip. I contacted Emag's customer service and they told me that I had to send it back for repair. I was really angry because I paid a lot of money for this phone and it was not working properly from the beginning.

However, after a week, my phone was repaired and it was working perfectly fine. I was really happy with the result and I started using it again. I must admit that Emag's customer service was really good and they were very polite and helpful. They even gave me a discount code for my next purchase as an apology for the inconvenience.

Overall, I am satisfied with my purchase from Emag. They have a wide range of products and their prices are competitive. However, my experience with the faulty phone was not good and I hope that they will make sure to sell only products that are in good condition.

I's a little bit funny that the machine which I bought from eMag.ro, started to leak water right out of the box. I mean, I know that sometimes things like this can happen, but it was still a bummer. I had to send the machine all the way to Romania, where eMag.ro's service center is located, and it feels like a million miles away haha.

Anyway, after one week passed, they emailed me and said that my machine had been tested and there was no defect found. What? Are they kidding me? It was so obvious that the machine was leaking water. I don't think they even bothered to check or ask me any questions about what was wrong. It's like they are some kind of robots without any emotions.

Overall, their behavior was careless and robotic, and I wouldn't recommend eMag.ro to anyone based on my experience.

This website emag.ro is not trustworthy. I ordered a product from them and they said it was in stock, but then they made me wait for weeks without telling me anything. When I finally contacted them, they said they didn't have any information because the product was not sold by them. They told me to wait longer, but I had already waited for so long. It seems like they don't care about their customers and just want to scam them. Honestly, I wouldn't recommend buying anything from these people. Stay away from emag.ro if you want to avoid trouble.

I ordered something from eMag.ro and I've been waiting for 12 days, but the delivery hasn't come yet! The delivery company doesn't seem to know where the address is, even though it's on the main boulevard in Plovdiv, Bulgaria. They were also really rude when I called them up to ask what was going on. It's been really frustrating, especially because I've sent numerous emails to emagbg and they haven't bothered to respond at all!

Honestly, I don't think I'll ever order anything from eMag.ro again. It's just not worth the hassle, and I definitely wouldn't recommend their services to anyone else. It's just ridiculous that when you call them, they go on and on about how important customer service is to them...clearly, that's not the case at all!

Overall, I'm just really disappointed with eMag.ro. Their delivery and customer service have been really subpar, and I'll be looking elsewhere for my online shopping needs in the future.

Man, let me tell you, eMag.ro ain't the best place to be a seller. There's just too many fake feedbacks and orders getting claimed as not received. And the worst part is trying to get some help through the message center. You could be waiting for half a year or more and still not get a response. It's just plain sad that these folks have such a hold on the marketplace in Bulgaria and Romania. And to top it off, things just keep getting worse and worse over time.

Now, as a buyer, you're gonna have some gripes too. Like, why can't you see what shipping company they're using? And why can't you choose which delivery office to go to? I mean, come on, it's been like 10 or 12 years and they still can't fix that. It's just not a smooth experience all around, ya know?

But look, I'll admit, they do have some good deals from time to time. And I guess if you're willing to put up with some of the annoyances, you could save a few bucks here and there. But for me, I'm just not sure it's worth all the hassle.

eMag.ro, what a pain in the neck! I've had to deal with so many deliveries where I got the wrong items. It's like they don't even care about getting it right. Plus, they charge a separate shipping cost for EACH product you order. Like, seriously? Who does that? And don't even get me started on their Genius shipping program. I paid $100 for it, thinking it meant I wouldn't be charged for shipping on multiple orders. But nope, they still charge me. What a rip-off!

And to make matters worse, they can't even process payments for my orders with my Canadian credit card. But somehow, they have no issue charging that same card for the annual Genius program. What gives, eMag.ro? You bunch of jerks. I'm done dealing with them, and I suggest you do the same. Don't waste your time or money on this mess of a company.