Menu
Edgenuity Customer Service Phone, Email, Contacts
Edgenuity
reviews & complaints

Edgenuity
reviews & complaints

Edgenuity Complaints Summary

0 Resolved
15 Unresolved
Our verdict: Engaging with Edgenuity at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Edgenuity has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Edgenuity. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Edgenuity complaints 15

Sort by:

Newest Edgenuity reviews & complaints

ComplaintsBoard
G
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgenuity An atrocious, insulting “learning” experience.

I am a highschool senior, ready to move on with my life and get out of highschool. I have a bright future ahead of me and can’t wait to see what it holds. My in person experience has made my mental health decline, hence, why my school advertised edgenuity to me as a “self-paced learning experience” sounds nice, right? I thought so. I have somehow managed to keep my sanity after passing 3 classes in edgenuity and can say with the upmost confidence - my urge to dropout and take the GED has never been stronger. It’s unbelievably slow instructional videos ( which are unskippable and you can’t speed them up) are demeaning and belittling with how they “teach” their audience, I’m being treated like a 2nd grader starting his first English class - I’m an adult. Their quizzes give out straight-up misinformation- I have had 5 times during quizzes where I answered a question correctly based on the content they gave me, but they were apparently wrong. My teachers had to write to edgenuity for them to fix it. This program is a shining example of EVERYTHING wrong with how we’re giving out information in this golden age of tech and ease-of-access of information. I’m embarrassed to say I’ve done this and I can’t even fathom the idea that someone thought this was an effective way to teach. I can’t give edgenuity a score because it doesn’t even deserve one. Just delete the whole thing, for everyone’s sake.

Desired outcome: Delete edgenuity and everything in it.

Read full review of Edgenuity and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tiffani Young
, US
May 08, 2023 11:42 am EDT

I am in 8th grade and this is the worst learning platform that I have used in my whole life. I get about a total of 30 videos and questions combined in one lesson, with most of the videos being 3 minutes or longer. Once I had a 7 minute video and then a 4 minute video right after it. Also I was writing an essay and it kicked me out and I had to retype that entire essay. And not to mention that within a week I have 13 lessons lessons overdue that is just only going to take me 16 hours to complete them all and catch up. You know which is only just IMPOSSIBLE. So please consider deleting the app.

ComplaintsBoard
L
8:24 am EDT

Edgenuity Audio Glitch

I am currently working on the algebra 2 course on edgenuity and I recently got a new bluetooth headset. I haven't had any problems with the headset or using the headset on edgenuity until I tried to listen to the Warm-Up for Simplifying Nonperfect Roots lesson on June 15, 2022. The audio is quiet and garbled sounding, I then tried playing a video on Youtube and the audio was clear. I tried playing the audio of a different lesson in the same course with the headset and the audio was clear. When I played the audio out loud from my chromebook disconnected from the headset it played clear. I'm not certain what the glitch is coming from but the headset, site, and lesson all work separately, it just seems to be the specific combination that doesn't work. Has anyone else had this problem and if so, is there a way to fix it?

Desired outcome: I would like to be able to listen to my lesson through my bluetooth headset with clear audio.

Read full review of Edgenuity
Hide full review
ComplaintsBoard
R
5:21 pm EST

Edgenuity Poor teaching skills and inaccuracy

The teacher for "Intro to Art" is a horrible teacher. He claims that all art is up for interpretation yet the only 'correct' answers are the ones he believes are correct and that align with his views. I failed the first quiz with a 50% after getting 100% on all other projects before hand. This man contradicts himself more than once in reference to interpretation and students are also expected to know the correct dictionary definitions without any explanation as to why and also asks questions that are never explained.

Read full review of Edgenuity
Hide full review

Is Edgenuity legit?

Our verdict: Edgenuity's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while Edgenuity may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

Edgenuity earns 57% level of Trustworthiness

Average Trust Update: Edgenuity assessed by Complaints board with 57% credibility. Caution advised for personal and financial details.

We found clear and detailed contact information for Edgenuity. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Edgenuity's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Learn.education2020.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Edgenuity website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the learn.education2020.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The presence of an iframe in learn.education2020.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Edgenuity protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Edgenuity. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgenuity The Website

They Are Horrible With Customer Service

Read full review of Edgenuity
Hide full review
ComplaintsBoard
A
10:46 pm EST

Edgenuity Awful website for "learning"

I made a video below detailing the critical flaws of this website and how awful it is at teaching students. I suggest you look into it.

In the meantime... Here are some reviews I found on sitejabber that show how awful this site really is...

"ridiculous! No books, no real lesson, quizzes that don't always align with the material. Tons of busy work, but nothing substantial. My a+ math student is now failing because the lesson is lacking any real instruction and no help from the school. My kids have learned more from those workbooks you buy in the store than they are with this program. This program sets our kids up to fail. I think the school district picked the cheapest program they could." - heather b.

"trash trash trash trash! This is so stressful do you want students to k! Ll themselves or sum? This is trash. All of the freaking lessons is so long and the projects too. And when I do the projects no one show or tell me how to use the tools. So I spend at least 8 hours! In edgenuity a day. The quizzes is super hard. Do you know that I have a freaking life? Nobody want to spend half of their day in edgenuity because its so unhealthy. I rather use a toothbrush to clean my entire house and then brush my teeth with that toothbrush than do edgenuity. And if i'm depressed it will be all. Your. Fault!" - phuong b.

Read full review of Edgenuity
Update by Ashley567
Jan 20, 2021 11:26 pm EST

Here's the video since it doesn't seem to show up. https://youtu.be/DLzxrzFCyOs

Hide full review
ComplaintsBoard
A
12:30 pm EST

Edgenuity Teaching methods / glitching in the system / little to basically no help from teachers associated directly with edgenuity!!!

This is my first year on edgenuity I was pretty confidednt on the online schooling thing but now it's just horible . Since im all day online school my days are horrible begining with the system . There are always glitches in the system when you check system updates it says that the system should be working fine .. BUT ITS NOT . IT NEVER IS . My assignemnets always get unsubmitted on their own the system logs me out and thats not were it ends . A couple weeks ago I had to do a physical science assignment and its to the point were im deciding to switch to another online school . I emailed my teacher saying that I could not complete the assignment because I did not have things at home like a ... CaLsIuM bLoCk or anything like that . He tols me that I should search it on google he told me to search a video about it and take notes which i found fine . I tried searching on google and couldn't find anything . I emailed him again and he responded almost a week later when i sent the email on a school day . Now I was behind on my class and had a 43 percent . He then saw my email to which he again responded search it on google and gave me no explination of how i could search it up or anything . Also he is the teacher for 4 of my classes . My mom had previously went in to talk to the teachers at their office and they stated that " It was not their fault it was a system problem " Then i proceeded to call edgenuity customer suport . I explained the same to them and they said it was not a system problem it was the teachers faults that my assignment were getting sent back and now im just done with edgenuity I MOST DEFINETLY DONT RECOMEND THEM AT ALL

Read full review of Edgenuity and 1 comment
Hide full review
1 comment
Add a comment
U
U
uzochikash
, US
Aug 17, 2020 1:36 am EDT

everything is just [censored] lessons take long videos are [censored] please end this [censored] hole that is so called a ''program''

ComplaintsBoard
U
11:29 pm EDT

Edgenuity Ripoff

In the lessons, don't explain a lot, some words I have to look up. When I get a wrong in the instructions or assignments they should explain it to me. Explain how I got it wrong, but no im left struggling and this is the reason I'm failing my quizzes, not enough explanation. Everytime I fail a quiz, I tend to get annoyed cuz I don't understand what I did wrong. Also when I ask for help most of the time they dont understand it. Therefore I have to look up the answers to the quizzes to actually pass it. And by looking them up, I am not learning anything. I recommend u having videos there to explain what the students do wrong so they could understand better and be able to pass their quizzes. If this continues to happen you will lose some people that use Edgenuity. Thank you for your time and I hope u understand that I am not trying to be impolite. Hope this gets fixed soon.

Read full review of Edgenuity
Hide full review
ComplaintsBoard
S
9:31 am EDT

Edgenuity Lessons

When I try to even get to my lessons, the screen will buffer for a minute or two then send me to a grey screen. I can not do anything, my lesson will not play and i'm behind because of it. This is happening not only to me but others in my class who are trying to do their work, I would like to continue my lessons and get my classes done as soon as possible and withing a timely manner.

Read full review of Edgenuity
View 0 more photos
Hide full review
ComplaintsBoard
B
1:42 pm EDT

Edgenuity The video learning

It messes up the audio on my bluetooth headphones and I am certain its not the computer or headphones because they work with other websites easily.

Tue. Sep.4
Sorry no number just email me at [protected]@gmail.com
I dont need a return or anything else if I could provide a photo I would but im on a school computer

Thank you, robert mays at horry county schools hcec

Read full review of Edgenuity
Hide full review
ComplaintsBoard
K
3:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgenuity I am complaining about the finding a career lesson in personal finance

I want to be a math teacher because i love helping people and I love math. My whole life I have been told not to do that because it doesn't pay well or I should be an engineer so I don't waist my potential. My mom even told me she will not support me financially if I go to college to become a teacher. Every time he talked about whether or not you liked math whet does he mention Engineering, He talks about not taking jobs because they don't pay enough. He talks about things that make anyone who wants to do a low paying job in their life he makes it seem like we shouldn't do that and I think that is wrong to be teaching highschoolers who might know what they want to do.

Read full review of Edgenuity
Hide full review
ComplaintsBoard
T
10:39 am EDT

Edgenuity I am complaining about a segment including frederick douglass.

It is stated in a segment about Frederick Douglass that his master taught him to read. In actuality his master was going to teach him to read but his masters husband would not let her teach Douglass. Douglass learned read from the homeless children in his neighborhood and converting those children to teachers. It is true that she was a main part in the aid of Douglass learning to read but the children in his neighborhood deserve a bit of credit. The true knowledge is stated in his book A Narrative of the Life of Frederick Douglass. This book was written by Frederick Douglass and I would like you to please correct this because this is an important piece of history and it should be historically correct.

Read full review of Edgenuity
Hide full review
ComplaintsBoard
E
1:34 pm EDT

Edgenuity Links for the lessons

I am trying to complete my online class but when I try to answer questions based on what I find when I click on the links given to me and the information is outdated and inaccurate. The links that have the most issues ere the ones connected to careeronestop. og.
This is upsetting considering the fact that I need to be able to pass this class on order to get credit and graduate but these outdated answers are making it harder. The class asked for data from 2014-2024 and on the website it only had information on data from 2016-2026 or other years. This is also sometimes occurring on the o*net website.

Read full review of Edgenuity
View 0 more photos
Hide full review
ComplaintsBoard
J
3:37 am EST

Edgenuity Terrible

There's no balance in their lessons. It's a complete mess.
Teachers are unprofessional, it's clearly seen. They can talk, yes, but it's not interesting to listen to, they talk too fast, or too slow, but never normal. And it irritates. How could you upload it to your source? It's poorly done. Talking anything is not enough for being a teacher.
Well, in short: I wasted m money on nothing.

Read full review of Edgenuity
Hide full review
ComplaintsBoard
P
3:01 am EST

Edgenuity Unreliable service

In my honest opinion, this app has a lot of problems to be fixed.
It's very buggy and glitchy, and verrrrry irritating, especially when you urgently need it, but it suddenly stops working. The main page freezes and it takes a long time before it starts operating again. I have the newest laptop, so I doubt it has to do something with these issues.
The app has let me down several times and I think it's not worth using it.

Read full review of Edgenuity
Hide full review
ComplaintsBoard
M
1:46 am EDT

Edgenuity Worst program ever!

We use this Edgenuity online course in our school and it gave me nothing but headache! I was almost half a way and one day something went wrong and I had to start all over again! I said about that to my teacher but he did not care and said that I have to start again if I want to get the access to the test.
This program is terrible!
I even tried to contact Edgenuity myself to get some help but they did not reply. Something went wrong with their system and because of that I now have to waste more time on this! Appalling!

Read full review of Edgenuity and 2 comments
Hide full review
2 comments
Add a comment
A
A
Alyssa Flores
, US
Feb 01, 2023 6:04 pm EST

The Sociology class elective on Edgenunity is outdated given that it was recorded and taught in 2006. The teacher is very slow and talkative and doesn't give clear notes of sides shown in the lesson. Practice assignments ask you questions that weren't even learned in the direct instruction.

Y
Y
YG420
, US
Aug 29, 2018 8:08 am EDT

Every time I use edgenuity i get 10 [censored]ing videos and they just slow my [censored] down, thats some [censored]ing [censored] because i just want to take the god damn pre tests and this gay motherfucker wants me to watch a rediculous amount of videos and all im trya do is take my [censored]ing class.

View 0 more photos
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Edgenuity contacts

Website

learn.education2020.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.